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"Snug, not spacious room; clean and simple but not elegant; decent value for the price. " More

By a verified traveler on Fri 12 Apr 2024

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Hotel Description

Hotel near Polaris Fashion Place in Columbus

Polaris stay

Within a 10-minute walk of this Polaris hotel, you'll find Polaris Fashion Place and Magic Mountain Fun Center. Topgolf and Sharon Woods Park are also within 2 miles (3 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free on-the-go breakfast, free self parking, and a free area shuttle. Business travelers can take advantage of the free WiFi in public areas. Enjoy the gym and conveniences like a 24-hour front desk and laundry facilities.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$69* Per night/room Apr 28 - Apr 29

Superior Studio, 1 Double Bed, Accessible, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Studio, Multiple Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Extended Stay America Suites Columbus Polaris ratings based on 31 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Extended Stay America Suites Columbus Polaris

Everyone (20) Couples (5) Family (4)
4 out of 5
Snug, not spacious room; clean and simple but not elegant; decent value for the price.

Posted by on Apr 12, 2024

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4 out of 5

Posted by on Aug 6, 2023

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2 out of 5
I would not recommend this property. When we arrived, the staff was courteous and friendly. We arrived at our room and the smell was so overwhelming we immediately opened a window. The carpet had noticeable dirt and crumbs all over it to the point where I would not take off my shoes. We opened several cabinets and drawers and they were filled with trash and take out food containers. It was completely below our expectations. If we had not gotten into the room so late we would have left.

Posted by on May 30, 2023

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Comment from Hotel Management

May 31, 2023 by Hotel Management

Dear Ellyn, Thank you for choosing our hotel and posting your review. While we are pleased that you loved the warm welcome you received upon arrival, we are sorry for the condition of your guest room and any oversight on our part. We have notified our housekeeping and maintenance team of your concerns, and remedial steps are underway to ensure all rooms are thoroughly inspected before allocating to future guests. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

2 out of 5
The Bed was the worst Inhave ever experienced in any hotel.

Posted by on May 28, 2023

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Comment from Hotel Management

May 28, 2023 by ESA Polaris

RobertI am sorry to hear about your unpleasant experience with us. I am sorry that the bed was not to your liking. I hope that the next time you are in town that you will give us another try.Mike BlakeGeneral Manager

1 out of 5
Air conditioner blower apeed would not adjust down, food left in fridge, dirty dishes in washer, tv quit working for half a day

Posted by on May 15, 2023

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Comment from Hotel Management

May 16, 2023 by Hotel Management

Dear Harry, Thank you for your feedback about your recent stay with us. We apologize for any inconvenience you experienced and will work to address them with our team. Your feedback helps us improve our services, and we hope you will consider staying with us again for a better experience. Sincerely,Hotel Management

5 out of 5
It was wonderful! Very clean! The person at the desk, I think Mei?? Was WONDERFUL, she was so nice and helpful! Definitely plan on staying again!

Posted by on Mar 7, 2023

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5 out of 5
The staff member that checked me in tonight was very friendly and helpful.

Posted by on Jan 21, 2023

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Comment from Hotel Management

Jan 21, 2023 by Hotel Management

Dear Andrew, Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. Please stay with us again the next time you visit the city. Sincerely,Hotel Management

4 out of 5

Posted by on Aug 16, 2021

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5 out of 5
Clean and quiet Every bathroom should have handy cap bars in them Really enjoyed our stay

Posted by on May 3, 2021

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Comment from Hotel Management

May 4, 2021 by Hotel Management

All of us at Extended Stay America appreciate your five-star rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management

5 out of 5
The front desk kjb

Posted by on Mar 31, 2021

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Comment from Hotel Management

Apr 2, 2021 by Hotel Management

Thank you very much for sharing your review of Extended Stay America. We are thrilled to know you liked the service provided by our associates at the front office and that you had a comfortable stay at our well-maintained hotel. We appreciate your praises and look forward to hosting you soon. Sincerely, Hotel Management

About the Extended Stay America Suites Columbus Polaris

Location 8555 Lyra Dr, Columbus, OH 43240

Property Features

Free breakfast is available daily. Public spaces have free WiFi. A fitness center, a vending machine, and coffee/tea in a common area are also featured at the business-friendly Extended Stay America Suites Columbus Polaris. Self parking is free. This Columbus hotel is smoke free.

  • 124 guestrooms or units
  • 3 levels
  • Built in 1998
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchenette
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Property shuttles: Free area shuttle
  • Parking: Free self parking

Room Amenities

Extended Stay America Suites Columbus Polaris offers 124 accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium cable channels. Kitchenettes offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • In-room kitchenette
  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Handrails in stairways
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Columbus Polaris
  • Extended Stay America Polaris
  • Extended Stay America Polaris Hotel
  • Extended Stay America Polaris Hotel Columbus
  • Columbus Extended Stay
  • Extended Stay America - Columbus - Polaris Ohio
  • Extended Stay Columbus
  • Extended Stayamerica Columbus - Polaris Hotel Columbus
  • Extended Stay America Columbus Polaris Aparthotel
  • Extended Stay America Polaris Aparthotel
  • Extended Stay America Columbus Polaris Hotel
  • Extend Stay America Columbus
  • Extended Stay America Columbus Polaris
  • Extended Stay America Suites Columbus Polaris Hotel
  • Extended Stay America Suites Columbus Polaris Columbus
  • Extended Stay America Suites Columbus Polaris Hotel Columbus

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.