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"Very clean and comfortable. Only stayed one night but, would definitely stay again. Staff very friendly and helpful. " More

By a verified traveler on Sat 11 Mar 2017

Hotel Description

Enjoy free breakfast at this 3-star Columbus hotel

In suburbs

You'll be within 3 miles (5 km) of Anthony Thomas Chocolates and 6 miles (10 km) of Ten Pin Alley with a stay here. Hollywood Casino and Ohio Craft Museum are also within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a 24-hour fitness center. There's no skimping on freebies - guests receive free on-the-go breakfast, free WiFi, and free self parking. A 24-hour business center, a snack bar/deli, and a lobby fireplace are also on offer.

Soaking tubs, free WiFi

Boasting deep soaking bathtubs, the 80 guestrooms also offer free WiFi and kitchenettes. Other amenities include pillowtop beds, living rooms, and LED TVs with satellite channels.

Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$93* Per night/room Sep 26 - Sep 27

Suite, 1 Bedroom, Accessible, Non Smoking (1 King Bed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Non Smoking (Mobility Accessible)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking (Mobility Accessible)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hawthorn Suites by Wyndham Columbus West ratings based on 10 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Hawthorn Suites by Wyndham Columbus West

Everyone (3) Family (2)
3 out of 5

Posted by on Jul 7, 2021

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Comment from Hotel Management

Aug 25, 2021 by Shaina S.

We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. We pride ourselves in maintaining the highest quality standards for our customers and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. We hope to resolve this to your benefit and If you give us the chance, we will definitely win you back.

1 out of 5
Where do I start lol I was coming into town for a funeral I had myself my sister and 3 kids. I checked in and the pool was closed had no water in it at all. Right then and there I should’ve just not checked in but I was like okay no big deal I can deal with the pool not being open. The kids will be upset we will just have to do something else. Get to the room. musty smell but you get use to it. We unpack. Turned up the heat so it would be warm when we got back and left for the funeral. When we returned the room was still on the colder side we turned the heat up again. Then we notice the heater is blowing out cold air. It’s about 6:30pm my sister goes down to inform the front desk that our heater wasn’t working. The lady at the front desk just says oh no and gives her a set of blankets. We wait about another hour thinking it would warm up. Nope still cold air. I call down to the front desk and the lady on the phone says oh well I can look at getting u another room but I need to call u back I said okay thank u. Wait probably 45 mins no one has called me. Kids have been playing they move the ottoman to find a huge red stain on the floor.. who knows maybe someone died in my room.. the kids are getting tired. The baby has already fallen asleep so I go down to the desk and say hey I called about the heat being out. Oh sorry we were busy down here. They offered to move us but I just took more blankets due to the kids sleeping. The blankets they gave me were stained with red stains.

Posted by on Feb 15, 2021

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Comment from Hotel Management

Feb 16, 2021 by Shaina S.

We want to sincerely apologize for your negative experience that you had to experience. We pride ourselves in maintaining the highest quality standards for our customers and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. We hope to resolve this to your benefit and If you give us the chance, we will definitely win you back.

1 out of 5
Did not like anything was not clean did not get what we were told we were going to again and was not ready at check-in time

Posted by on Aug 6, 2019

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Comment from Hotel Management

Aug 17, 2019 by Elaine

We are so sorry to hear of your experience. Please contact the hotel so we can find a way to accommodate your stay and show you a better experience in the future! We appreciate your review and will do what we can to make it better! Sincerely, Hawthorn Suites by Wyndham Columbus West

1 out of 5
Charge me more money & I already paid for my room & I came 10 hours away & was left out in the street with my family with no where to go!!

Posted by on Jan 13, 2019

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5 out of 5

Hawthorne

Very clean and comfortable. Only stayed one night but, would definitely stay again. Staff very friendly and helpful.

Posted by , from Bancroft,WV on Mar 11, 2017

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4 out of 5

Worth the money was pleased

Initially I saw mixed reviews and was a little reluctant.  It isnt as fancy as a typical Wyndham as it is a little older but well worth the money.  Room was clean and good size. Didn't use the pool but it looked nice. Breakfast was a good hot meal. I would stay there again.

Posted by , from Columbus, OH on Oct 23, 2013

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2 out of 5

Quiet, grimy hotel.

Nice sign and lobby, and then everything gets worse.  Poorly illuminated rooms help hide the grime and old furniture.  Was quiet.  Had safety issue in room that front desk did not resolve.  

Posted by , from Columbus on Oct 3, 2013

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5 out of 5

Very comfortable

We rolled in at 2:30 AM, and it was such a relief to have a clean, comfortable room waiting. Staff was friendly and helpful. If I were going to nitpick, I could point out that a small hole in the fiberglass tub had been less-than-expertly repaired... but honestly most people would never have noticed, as it was behind the shower curtain.

Posted by on May 29, 2013

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5 out of 5

Very nice

Pros: Free breakfast, Close restaurants, Free Internet
Great clean room at a nice price. The staff were very helpful and friendly. This was my second time staying here and I would definitely recommend this hotel to friends and family

Posted by on Apr 12, 2013

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5 out of 5

Amazing Room

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
Cons: the pool area had too much cholorine
Absolutley amazing room & bed! The location was minutes from anything we needed. Plus we were only 10 mins from the OSU stadium

Posted by , from Toledo, OH, USA on Sep 29, 2012

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About the Hawthorn Suites by Wyndham Columbus West

Location 5505 Keim Circle, Columbus, OH 43228

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Fitness facilities

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Hawthorn Suites by Wyndham Columbus West offers its guests an indoor pool and a 24-hour fitness center. There's a snack bar/deli on site. Free breakfast is served daily, and guests can also enjoy a free manager's reception. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 625 square feet (58 square meters). Tour/ticket assistance, multilingual staff, and a picnic area are also featured at Hawthorn Suites by Wyndham Columbus West. Self parking is free. This 3-star Columbus hotel is smoke free.

  • 80 guestrooms or units
  • 3 levels
  • 625 sq ft of conference space
  • 58 sq m of conference space
  • To-go breakfast (free)
  • Manager's reception (free)
  • Deli
  • Business center (24 hours)
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Number of living rooms
  • Free WiFi
  • Kitchenette
  • Snack bar/deli
  • Laundry facilities
  • Separate dining area
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Hawthorn Suites by Wyndham Columbus West offers 80 accommodations with DVD players and minibars. Accommodations offer separate living rooms. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 42-inch LED televisions come with premium satellite channels. Accommodations at this 3-star hotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and rice cookers. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room kitchenette
  • Separate bedroom
  • Dining room
  • Living room
  • Pillowtop beds
  • Deep soaking tub
  • Minibar
  • LED television
  • Satellite channels
  • Premium channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Rice cooker
  • Coffee maker
  • Egyptian cotton linens
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free on-the-go breakfast on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception on select days.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 45.00 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 40 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International; cash is not accepted

Onsite parties or group events are strictly prohibited

Long-term renters welcome

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. Onsite parties or group events are strictly prohibited. Long-term renters welcome. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas for unvaccinated guests. Individually-wrapped food options are available for breakfast.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Long-term renters welcome
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Events/parties not allowed
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Masks are compulsory at the property for guests without full COVID-19 vaccination

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per stay
  • Breakage deposit: USD 150.00 per stay
  • A damage deposit of USD 150.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 45.00 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hawthorn Suites Columbus West
  • Hawthorn Suites Wyndham Columbus West
  • Hawthorn Suites Wyndham Hotel Columbus West
  • Hawthorn Suites Wyndham Columbus West Hotel
  • Hawthorn Suites by Wyndham Columbus West Hotel
  • Hawthorn Suites by Wyndham Columbus West Columbus
  • Hawthorn Suites by Wyndham Columbus West Hotel Columbus

You should know

  • Pool access available from 9:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.