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"It was ok for a one night stay. Limited towels, no bath mat,carpet should be cleaned. I did not appreciate being charged $20 on my credit card acc ... " More

By a verified traveler on Tue 13 Aug 2019

Hotel Description

Gahanna apartment with kitchen

In suburbs

You'll find Airport Golf Course and The Golf Depot at Central Park within 2 miles (3 km) of this aparthotel. Gahanna Woods Park and State Nature Preserve and Gahanna Historical Society are also within 3 miles (5 km).

Free perks

This aparthotel features a 24-hour fitness center and a seasonal outdoor pool. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Guests will appreciate freebies like on-the-go breakfast and free self parking.

Free wired Internet, kitchens

The 94 apartments feature well-equipped kitchens with refrigerators, stovetops, microwaves, and dishwashers. Other amenities include free wired Internet, sofa beds, and flat-screen TVs with cable channels.

Studio, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 2 Bedrooms

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

TownePlace Suites by Marriott Gahanna ratings based on 15 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for TownePlace Suites by Marriott Gahanna

Everyone (6) Couples (2) Family (4)
1 out of 5
I didn’t like the fact that we found drugs in my nephew’s room. Speaks to the cleanliness of the facility.

Posted by on Oct 5, 2020

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Comment from Hotel Management

Oct 5, 2020 by Bryan

We are terribly sorry that you found anything from the previous guest, let alone drugs. We work diligently to ensure all rooms are completely cleaned each stay. Obviously we missed this one. As discussed at the hotel, we are happy to refund you for the first night of your stay. Again, we feel terrible this happened.

2 out of 5
No hot water after 3 cold showers. Breakfast was supposed to be 7am but all that was out was bacon, oatmeal and cold items. The waffle mix came out about 15 minutes later but after 40 minutes there were still no eggs so we left. The floors throughout were very dirty. Would only recommend as a last resort for pet owners who need more than one bedroom.

Posted by on Nov 17, 2019

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Comment from Hotel Management

Nov 19, 2019 by Dee

Dear Guest Thank you for your feedback and recent stay at TownePlace Suites Columbus Airport - Gahanna. We greatly appreciate you telling us about the not so great experience you received, and we have forward them to the appropriate departments for training and correction. We are scheduled for renovations soon and hopefully you will reconsider coming back when they are complete. Thanks again and if there is anything that I can do, please feel free to give me a call.

4 out of 5

Posted by on Sep 9, 2019

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Comment from Hotel Management

Sep 16, 2019 by Jody Mayer

Thank you for the rating of our hotel. We are glad that you enjoyed your stay with us and hope to see you again soon. Sincerely, Jody Mayer General Manager

4 out of 5
It was ok for a one night stay. Limited towels, no bath mat,carpet should be cleaned. I did not appreciate being charged $20 on my credit card account for possible incidentals.. Which will sometime be credited, seems dishonest to me.

Posted by on Aug 13, 2019

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Comment from Hotel Management

Aug 21, 2019 by Jody Mayer

Thank you for your recent stay with us. I apologize that you were unaware that hotels authorize guest credit cards as part of the check in procedure. This is standard across the industry. It is a hold placed on the card to cover any potential charges and once you check out the funds are released, so the authorization disappears from your online view (since it is not a charge, you do not see a credit).

5 out of 5

Posted by on Jan 8, 2019

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1 out of 5

Won’t stay at that location

We had a fabulous housekeeper named Shay, she deserves a raise! Very kind and huge heart, thank you 😊 Only main issue we had was the extended stayers just simply awful to stay next door too. They would smoke in hallways, yell at odd hours, they would swear around small children, would loiter in the parking lot with other family or friends, hogged the outdoor pool all hours of the day till closing time. Thankfully our trip to Ohio was spent outside the hotel during the day!

Posted by on Aug 6, 2018

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4 out of 5

Nice hotel...close to city

Room and staff were great!!.. coffee pot in room did not work and hair dryer fell off wall...but there was always fresh coffee in the lobby and the staff was always willing to meet all your needs

Posted by , from ohio on Jul 23, 2017

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5 out of 5

Perfect stay for a large family

My husband and I stayed here with our 4 boys ( ages 1, 3, 4, 9). Since they are so little and there's no many of us, we need more space and got just that in our room. We were fortunate to have the full kitchen, 2 bedroom (queen bed in each room) with a pullout couch in the living room. It was wonderful to be all in one room, but have different spaces to go to. The breakfast buffet was a lacking a bit, but the kids were happy with it. The rooms were clean and the free hair/soap products were Paul Mitchell, which is a nice touch. No immediate restaurants nearby, but still within a 5 minute drive. We would definitely stay here again.

Posted by on Dec 28, 2015

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Comment from Hotel Management

Dec 31, 2015 by General Manager

Thank you for your review! I am happy to hear your large family was able to enjoy one of our spacious two bedroom suites. I hope you will allow us to host you again the next time you visit Columbus.

5 out of 5
The hotel was really nice, and the staff was very friendly

Posted by , from c on Jul 7, 2015

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2 out of 5

Overpriced for what you get

Pros: Close restaurants, Free Internet, Quiet
Cons: Poor breakfast, cleanliness
I felt going with a name like Mariott would lead me to an above par experience. Not true. The room was older and average but the housekeeping was disgusting. The vent in the bathroom was covered in dust, as was the kitchen. The top of the hood on the stove was covered in grease and grime. The counters had a film on them and the couch was covered in "white" stuff. We used a blanket in the closet to put over the couch so we felt comfortable sitting on it. The bed however, was marvelous! Be nights sleep in that bed. Would have just enjoyed a more clean environment.

Posted by , from Columbus, Ohio on May 24, 2012

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About the TownePlace Suites by Marriott Gahanna

Location 695 Taylor Rd, Gahanna, OH 43230

Renovations + Closures

This property is undergoing renovations from September 08 2020 to March 31 2021 (completion date subject to change).

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Property Features

TownePlace Suites by Marriott Gahanna offers its guests a 24-hour fitness center and a seasonal outdoor pool. Public spaces have free WiFi. There's an onsite 24-hour business center. Free breakfast is served daily. A roundtrip airport shuttle is free (available 24 hours). The business-friendly TownePlace Suites by Marriott Gahanna also features barbecue grills, a picnic area, and coffee/tea in a common area. Free self parking is available. This Gahanna aparthotel is smoke free.

  • 94 guestrooms or units
  • 3 levels
  • 2 buildings
  • Built in 1999
  • To-go breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: John Glenn Columbus Intl. Airport (CMH) (5.3 km / 3.3 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

TownePlace Suites by Marriott Gahanna offers 94 accommodations with complimentary newspapers and complimentary bottled water. Accommodations are furnished with double sofa beds. Beds feature premium bedding. 36-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Gahanna aparthotel provides complimentary wired Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchen
  • Pull-out sofa bed
  • In-room dining
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free on-the-go breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Room service is available.

Nearby Activities

Recreational amenities at the aparthotel include a 24-hour fitness center and a seasonal outdoor pool.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 4:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100 per accommodation, per stay
  • Maximum 2 per room (weight limit: 85 lbs)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Guests are provided with hand sanitizer and masks are required in public areas.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • TownePlace Suites Gahanna
  • TownePlace Suites Marriott Gahanna
  • TownePlace Suites Marriott Hotel Gahanna
  • TownePlace Suites Marriott Gahanna Aparthotel
  • Towne Suites riott Gahanna
  • TownePlace Suites by Marriott Gahanna Gahanna
  • TownePlace Suites by Marriott Gahanna Aparthotel
  • TownePlace Suites by Marriott Gahanna Aparthotel Gahanna

You should know

  • TownePlace Suites by Marriott Gahanna offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • The seasonal pool will open in May and close in September.
  • Pool access available from 10:00 AM to 10:00 PM.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.