2/10 Terrible
Fred M.
Mar 18, 2024
Disliked: Cleanliness
Worst 'vacation' ever.
Day 1:
a) Arriving we find signs at the lobby elevator warning guests of intermittent operation. Call x number and someone will try to respond within 10 minutes. Isn't this a safety hazard and building code violation?
b) The building hot tub was out of operation. Door locked.
c) No ski lockers available. There appear to be 100 lockers with permanent locks for residents. None available for our gear.
d) Room was advertised as having washer dryer in-unit. It was there, but not working.
Day 2:
a) calls to management about hot tub operation made. Hot tub started working on day 3
b) raised issue about in-unit washer/dryer not working. Was told by VACASA they fixed the issue by removing it from the feature listing for future renters. DOES NOT resolve my issue because I rented this property specifically for this feature. Fraud. Was told to use guest laundry on 3rd floor. It's actually on 1st floor.
Day 3:
a) elevators are taken out of service by the local fire department... guess why? It IS a building safety violation.
b) get to hike up and down 5 flights of stairs to do laundry, get ski gear in/out, and bring in a few groceries.
I called the management company, VACASA several times. NEVER got a call back... just auto-text replies. No one would give me the phone number of local rep. No one EVER in the office.
If I ever rent from VRBO again and get VACASA messages after the fact I am cancelling my reservation.
No exceptions. Never again.
Fred M.
Stayed 5 nights in Mar 2024