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"Everything was wonderful but the cookies were out of a cheap package instead of freshly baked " More

By a verified traveler on Sun 31 Dec 2023

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Hotel Description

Hotel perfectly located for exploring London

Heart of London

Within 3 miles (5 km) of this London hotel, you'll find CHI Saint Joseph Health - Saint Joseph London and Fresenius Medical Care. Levi Jackson Wilderness Road State Park and Daniel Boone National Forest are also within 6 miles (10 km).

Free perks

This hotel features an indoor pool, a gym, and a restaurant. Traveling on business? Take advantage of the business center and free WiFi in public areas. Relax with a drink at the bar/lounge and enjoy free perks like buffet breakfast and free self parking.

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$86* Per night/room Apr 14 - Apr 15

Suite, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Comfort Suites London ratings based on 10 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Comfort Suites London

Everyone (1) Couples (4) Family (3)
5 out of 5
Everything was wonderful but the cookies were out of a cheap package instead of freshly baked

Posted by on Dec 31, 2023

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Comment from Hotel Management

Jan 1, 2024 by Hotel manager

Dear Guest,Thank you for your positive feedback, and we're pleased to hear that overall, your experience was wonderful. We appreciate your comment about the cookies and will take this into consideration to enhance our offerings. Your satisfaction is important to us, and we hope to have the opportunity to provide an even more enjoyable stay on your next visit.Sincerely, Hotel Manager

3 out of 5
The inside was very old

Posted by on Sep 29, 2023

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Comment from Hotel Management

Sep 30, 2023 by Hotel manager

Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

3 out of 5
The price was to high for the condition. Very good breakfast.

Posted by on Apr 2, 2023

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4 out of 5
Above average. The rooms are big and comfortable. The hotel could use a facelift.

Posted by , from Berwyn on Jun 12, 2022

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1 out of 5
The first glance was pleasant, the rest of the stay was a living nightmare! I had to make my own bed beginning the first night, stinky, peed on towels were left in the room from the last person.The fire alarm in the hallway beeped all night and the staff was to busy with personal phone calls that they couldn't or wouldn't do anything. NEVER, again!!!

Posted by on Feb 25, 2022

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1 out of 5
We arrivee at 11pm to find room to have hair all over the sink, dirty towel hnging over the shower curtain, ripped sheets and holes under the carpet where you could feel a possible wall was removed as well as staples holding the carpet in the hallway coming out. Overall very disappointed. Went down to buy a bottlw of water to find none available during Covid when no water fountains were available.

Posted by on Jul 4, 2021

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3 out of 5
Hotel Is ok if you are desperate for a room for the night. The stairway was filthy and looked like it had not been swept in weeks and the room had a very musty smell. The floor in our room had cigarette burns and the toilet ran the entire night. The location was very good and close to restaurants. The check in went very smoothly and they were nice upon arrival. The room appeared clean, just old. Would not stay here again.

Posted by , from Indiana on Sep 7, 2020

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5 out of 5
Our room was clean and smelled nice. They have a tea I love there so an employee gave us a bunch extra to take home (I can’t find it anywhere to buy)! The breakfast was good and everyone was very nice as well.

Posted by on Oct 26, 2019

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5 out of 5
Very nice hotel. Pool was very good. Staff super nice.

Posted by on Jun 3, 2019

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5 out of 5

Nice Place Clean

This place is smoke free and they have a realy good breakfasr.

Posted by on Mar 23, 2010

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About the Comfort Suites London

Location 1918 Highway 192 W, London, KY 40741

Property Features

Comfort Suites London offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served. WiFi is free in public spaces. Business amenities include a business center and meeting rooms. The business-friendly Comfort Suites London also features a garden, coffee/tea in a common area, and laundry facilities. Free self parking is available.

  • 62 guestrooms or units
  • 2 levels
  • Meeting rooms
  • Buffet breakfast (free)
  • Charging station for electric cars
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Garden
  • Elevator
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Comfort Suites London offers 62 air-conditioned accommodations with coffee/tea makers and hair dryers. Televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Change of towels and change of bedsheets can be requested.

  • Television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served free buffet breakfast.

Comfort Suites London has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals on site

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and Eurocard. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free

Hotel Names

  • Comfort Suites Hotel London
  • Comfort Suites London
  • Comfort Suites London Hotel
  • Comfort Suites London Hotel
  • Comfort Suites London London
  • Comfort Suites London Hotel London

You should know

  • Pool access available from 7 AM to 11 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.