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"The breakfast was minimal. Coffee, instant oatmeal, granola bars. " More

By a verified traveler on Mon 25 Nov 2019

Hotel Description

Hotel near Florence Mall in Florence

In shopping district

You'll find Florence Mall and World of Golf within 3 miles (5 km) of this hotel. UC Health Stadium and Florence Antique Mall are also within 3 miles (5 km).

Renovated in 2016

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. A safe deposit box is provided and the front desk is staffed around-the-clock.

Free WiFi, kitchens

The 101 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Other amenities include free WiFi, coffee/tea makers, and phones. Housekeeping is available on request.

Studio Suite, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio Suite, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio Suite, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Extended Stay America - Cincinnati - Florence - Turfway Rd. ratings based on 24 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Extended Stay America - Cincinnati - Florence - Turfway Rd.

Everyone (13) Couples (1) Family (12)
1 out of 5
The floor that I stayed on (2nd) has the strongest odor of sewage.. It smelled horrible and made me nauseous. The hotel staff imposed my privacy& totally embarrassed me as they opened the door while I was getting dressed. The snack & drink machines were broken & they offered no coffee or juice. The room I stayed in hadn’t been cleaned properly, as there was hair shavings around the sink and in bathtub.

Posted by , from Turfway rd- Florence, KY on Sep 23, 2020

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Comment from Hotel Management

Sep 24, 2020 by Hotel Management

Janie, thank you for your review. We are sorry for the unpleasant smell you experienced and for the cleanliness and maintenance issues you encountered. Your feedback has been discussed with the appropriate team members to ensure address the problems you outlined. We also apologize for the instance you mentioned. We have discussed your comments with our team to ensure this is not repeated. We hope you will consider a return visit so we can restore your confidence in us. Sincerely, Hotel Management

5 out of 5

Posted by on Mar 12, 2020

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Comment from Hotel Management

Apr 20, 2020 by Hotel Management

Thank you for your perfect rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management

5 out of 5

Posted by on Mar 11, 2020

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Comment from Hotel Management

Apr 23, 2020 by Hotel Management

Thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management

2 out of 5

Posted by on Jan 5, 2020

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4 out of 5
The breakfast was minimal. Coffee, instant oatmeal, granola bars.

Posted by on Nov 25, 2019

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Comment from Hotel Management

Nov 26, 2019 by Hotel Management

It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. However, we regret our grab-and-go breakfast was not to your expectations. Your comments about it will be shared with our brand leaders to assist them when determining new breakfast offerings. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management

5 out of 5
It's minutes to the airport and all kinds of restaurants, shopping, and local attractions. The staff is very friendly and accommodating.

Posted by on Nov 6, 2019

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Comment from Hotel Management

Nov 7, 2019 by Hotel Management

Thank you for choosing to stay with us and for taking the time to leave your review. We are delighted to have exceeded your expectations. We believe our excellent service and convenient location make us a great choice when visiting this city. It was our pleasure accommodating you, and we hope you will make Extended Stay America your home away from home whenever your travels bring you to our area. Sincerely, Hotel Management

3 out of 5
There was a bad odor in the hallways and in my room. There was also a knocking sound in the walls (pipes) that kept me awake. The breakfast bar was less than disappointing. Some days there were no muffins and the granola bars were small and squished. That was all there was.

Posted by on Nov 5, 2019

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Comment from Hotel Management

Nov 6, 2019 by Hotel Management

Thank you for being our guest. We apologize for your disappointment with our breakfast offerings and for the odor you encountered while you were here. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We will also make a note of your feedback as we plan any changes to our breakfast offerings. We are also sorry for the situation you described regarding excessive noise, and this disrupted your sleep. Our front desk is available to resolve issues like these, and we were not aware of the problems as we would have been happy to try and resolve these issues or move you to another suite. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience. Sincerely, Hotel Management

3 out of 5
This best thing about this property has a great location in terms of easy access to I-71/I-75. Other than that, it is what it is: a bland hotel that caters to the extended stay customer. What it means to stay in a hotel that focuses on the extended stay market: - Breakfast is not served in the lobby. They did have coffee and granola bars. That's fine. Just know what you are getting (not getting). - The smell of cooking fills the corridor outside of your room, since each room has a small kitchen. One major negative is that the no-smoking policy is apparently not enforced. Our room had a smell of smoke to it, and as we walked up and down the corridor, we could easily smell smoke emanating from other rooms -- which by the way, had door signs stating no smoking. In the plus column: - great location - reasonably clean - reasonably friendly staff - it felt secure In the minus column: - it feels claustrophobic: the hallways, the parking lot, the elevator area, the lobby - the no-smoking policy isn't enforced - there is a hospital next door, with ambulance sirens easily heard My advice: spend a few bucks more and enjoy a different hotel.

Posted by on Oct 15, 2019

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Comment from Hotel Management

Oct 17, 2019 by Hotel Management

Thank you for reviewing your stay at our property. We are glad you liked the service provided by our team and that you enjoyed the convenience our location had to offer. That being said, we are very sorry and apologize as your stay was compromised due to the smoke smell you experienced during your visit. Please be assured your concern will help us enforce our no-smoking policy more efficiently. Meanwhile, our housekeeping team is asked to do a deep cleaning of our property. It was also disappointing to know you were not able to rest appropriately due to the noise issue. We hope you consider returning to our hotel so that we can improve your impression of us on a future date. Sincerely, Hotel Management

5 out of 5
I like it nice property the room very clean the front Desks was very nice and helpful

Posted by on Oct 8, 2019

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Comment from Hotel Management

Oct 9, 2019 by Hotel Management

Thank you for sharing your delightful comments with us. We take great pride in providing our guests’ with well-appointed rooms and the best service we possibly can, and it was highly appreciated by us to know you acknowledged these as the factors which made your stay a memorable one. Please do try and visit Extended Stay America again soon. Sincerely, Hotel Management

5 out of 5
Always very clean and staff always helpful. Location very convenient for us. Would like a better breakfast bar.

Posted by on Oct 7, 2019

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Comment from Hotel Management

Oct 7, 2019 by Hotel Management

Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay at our spotless property. We are also glad you liked our courteous associates and our convenient location. We appreciate your suggestions and hope to welcome you again soon. Sincerely, Hotel Management

About the Extended Stay America - Cincinnati - Florence - Turfway Rd.

Location 7350 Turfway Rd, Florence, KY 41042

Property Features

Extended Stay America - Cincinnati - Florence - Turfway Rd. offers its guests coffee/tea in a common area, laundry facilities, and a safe deposit box at the front desk. Public spaces have free WiFi. Free self parking is available. A complete renovation of Extended Stay America - Cincinnati - Florence - Turfway Rd. was completed in November 2016. This Florence hotel is smoke free.

  • 101 guestrooms or units
  • 4 levels
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cincinnati - Northern Kentucky Intl. Airport (CVG) (8.9 km / 5.5 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America - Cincinnati - Florence - Turfway Rd. offers 101 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • Bathrooms are partially open
  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property only accepts debit or credit cards and credit cards for all bookings and onsite payments; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property only accepts debit or credit cards and credit cards for all bookings and onsite payments. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Cincinnati Florence Turfway Rd.
  • Extended Stay America Turfway Rd.
  • Extended Stay America Cincinnati Turfway Rd.

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.