"The only thing I didn't like was not having fridge refilled a couple days. It was easy to call room service to refill so no big deal " More
Colonos Cuzamil stay
Within a 15-minute walk of this Colonos Cuzamil property, you'll find Punta Langosta Pier and Palacio Municipal. Also, Stingray Beach is within half a mile (1 km) and Plaza Punta Langosta is within 2 miles (3 km).
All-inclusive
A full-service spa, 4 restaurants, and 3 outdoor pools are all featured at this smoke-free property. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. There's fun for all ages with a children's pool and a playground, and families will appreciate the onsite laundry facilities.
Feb 9, 2024 by Cozumel Palace
Dear Jean,Thank you for your recommendation and for your honest review we will shared your feedback with the department involved to reinforce our procedures and avoid situations like this in the future, our mail goal is your full satisfaction , we hope to welcome you back very soon!Sincerely,
Jan 29, 2024 by Cozumel Palace
Dear Tom,Thank you for shared your positive recommendation , we are pleased to know your fully enjoyed the nice accomomodations and friendly staff, we would love to host you again very soon!Best Regards!
Dec 5, 2023 by Cozumel Palace
Dear Joseph,Thank you for taking the time to shared your feedback your insights are very important to improve be sure we will shared your comments with the Executive Chef in , we apologies for not fulfill your expectations hoping you can give us another opportunity to host you again!Sincerely,
Nov 6, 2023 by Cozumel Palace
Dear James, Thank you for your preference and for shared your feedback, were glad your experience was positive in regards the food and facilities, in other hand your insights are extremely important to improve rest assured we will shared your comments regarding the drinks quality . We hope you can give us the opportunity to host you again very soon!Best Regards!
Jul 18, 2023 by Cozumel Palace
Dear Lee, Thank you very much for taking the time to share your experience with us and for giving us the opportunity to host you. We are glad that your overall experience was really positive and that you were able to enjoy many aspects of our property and our service.We look forward to having you with us again. Sincerely,
Feb 7, 2023 by Cozumel Palace
Dear Sandra,We thank for your positive comments and we hope you welcome you back.We are very happy to know that we were able to exceed your high expectations and that you were especially pleased with the comfortable beds , food, pool and activities but also by the excellent service provided by our professional team members who make sure you and your family had an amazing stay with us. We very much appreciate your recommendation and we hope to see you again in the future,Best Regards!
Nov 17, 2022 by Cozumel Palace
Dear Leslie,Thank you for taking the time to share your comments with us.At Cozumel Palace we strive to provide an amazing experience that goes above and beyond what is expected, that is why we are sorry to read that your recent visit to Cozumel did not live up to this standard.We are sorry to hear that you had some issues during your stay with us, such as the location of your room, we are glad that our front desk department took immediate action and provided you with a room upgrade for the inconvenience, as our commitment is to provide solutions to make your stay as pleasant as possible, as for the food poisoning the situation you mention is very important to the resort in terms of our cuisine; all of our F&B procedures are thoroughly inspected by our Standards Department to ensure that the food is the best to ensure compliance. The resort abides by strict regulations that are set by the Health and Sanitation authorities in Mexico, the health of our guests is paramount to us. We have shared your comments with our Executive Chef, Quality Auditor, F&B Manager as we had no similar reports on the dates of your stay from any other guests, we are a very formal resort and appropriate action will be taken if necessary. We look forward to welcoming you back and fully regaining your trust with the high quality that normally represents us.Respectfully,
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Water activities
Entertainment
Not included
Cozumel Palace All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Cozumel Palace All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces. This all-inclusive property also offers a children's pool, a garden, and a terrace. You'll have access to the outdoor pool at a partner property. This Cozumel property is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Free wired internet
Cozumel Palace All Inclusive offers 169 accommodations with iPod docking stations and free minibar items. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. 21-inch LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. This Cozumel property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Guests are served free full breakfast daily from 7 AM to 11:30 AM.
Cozumel Palace All Inclusive has 4 restaurants on site.
24-hour room service is available.
3 outdoor swimming pools are on site along with a children's pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
Awe-Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
Cozumel Palace All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.
For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.