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Cozumel Palace All Inclusive

4-star property
Avenida Rafael E Melgan Km 1-5, Cozumel, QROO 1-855-201-7819
4.2 out of 5
Very good!
See all 33 travelocity Reviews

"Good overall. The hard sale of palace resorts was annoying but good snorkeling at the hotel although they close the water at 5pm. " More

By a verified traveler on Tue 18 Jul 2023

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Hotel Description

4-star beach property with 3 outdoor pools

Colonos Cuzamil stay

Within a 15-minute walk of this Colonos Cuzamil property, you'll find Palacio Municipal and Stingray Beach. Plaza Punta Langosta and Punta Langosta Pier are also within 2 miles (3 km).

All-inclusive

A full-service spa, 4 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. There's fun for all ages with a children's pool and a playground, and families will appreciate the onsite laundry facilities.

Ocean View Suite, Kids & Teens Free + Flex cancellation options

Bed Count 1 King Bed Maximum Occupancy 4 Max
$288* Per night/room Sep 27 - Sep 28

Two Bedroom Presidential Suite

Bed Count 1 King Bed Maximum Occupancy 6 Max

Ocean Front Suite, Kids & Teens Free + Flex cancellation options

Bed Count 1 King Bed Maximum Occupancy 4 Max

Honeymoon Suite, Flex cancellation options

Bed Count 1 King Bed Maximum Occupancy 2 Max

Loft Suite, Kids & Teens Free + Flex Cancellation Options

Bed Count 1 King Bed Maximum Occupancy 6 Max

Cozumel Palace All Inclusive ratings based on 33 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Cozumel Palace All Inclusive

Everyone (13) Couples (10) Family (11)
4 out of 5
Good overall. The hard sale of palace resorts was annoying but good snorkeling at the hotel although they close the water at 5pm.

Posted by on Jul 18, 2023

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Comment from Hotel Management

Jul 18, 2023 by Cozumel Palace

Dear Lee, Thank you very much for taking the time to share your experience with us and for giving us the opportunity to host you. We are glad that your overall experience was really positive and that you were able to enjoy many aspects of our property and our service.We look forward to having you with us again. Sincerely,

4 out of 5
The Beds were very comfortable and the rooms were very nice. The property is small and everything is in one area from pool, food, activities which can be nice if you are not all about privacy. The only downside is there is not enough pool are for guests and many chairs were reserved for most of the day when those guests did not even use them.

Posted by on Feb 5, 2023

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Comment from Hotel Management

Feb 7, 2023 by Cozumel Palace

Dear Sandra,We thank for your positive comments and we hope you welcome you back.We are very happy to know that we were able to exceed your high expectations and that you were especially pleased with the comfortable beds , food, pool and activities but also by the excellent service provided by our professional team members who make sure you and your family had an amazing stay with us. We very much appreciate your recommendation and we hope to see you again in the future,Best Regards!

5 out of 5

Posted by on Jan 8, 2023

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3 out of 5
The service at this property is 5 star. No matter where you were-breakfast buffet, pool side, or any restaurant. Everyone was very friendly and helpful. However, our original room was right around the corner from the lobby, which also housed the only inside bar. In the evening, it was *very* loud and trying to sleep was difficult at best. When we asked to be changed to another room we were first told there were no rooms available. Whoops. Then, the front desk very kindly said they wouldn't charge us to change rooms. Um, okay. We had to be a little firm but eventually we were moved. The breakfast buffet was great and lunch by the pool was good. Never tried the lunch buffet. The Mexican restaurant was the most disappointing, while the Italian and the Indian restaurants were fabulous. While I loved the Asian restaurant, my husband ended up with a bout of food poisoning after eating there, which definitely put a damper on things. We know at least one other person who had the same issue. The hotel's only solution was to "call a doctor" but after visiting a local farmacia I was able to get everything he needed. The only sandy part was reserved for VIP's only. Moreover, all of the good pool lounges were also reserved for VIP's. If you smoke, you might not want to stay here, as it is a non smoking property. That is the kind of information that should be prominently displayed on their website. Overall, great location, great staff, but probably won't stay here again.

Posted by on Nov 16, 2022

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Comment from Hotel Management

Nov 17, 2022 by Cozumel Palace

Dear Leslie,Thank you for taking the time to share your comments with us.At Cozumel Palace we strive to provide an amazing experience that goes above and beyond what is expected, that is why we are sorry to read that your recent visit to Cozumel did not live up to this standard.We are sorry to hear that you had some issues during your stay with us, such as the location of your room, we are glad that our front desk department took immediate action and provided you with a room upgrade for the inconvenience, as our commitment is to provide solutions to make your stay as pleasant as possible, as for the food poisoning the situation you mention is very important to the resort in terms of our cuisine; all of our F&B procedures are thoroughly inspected by our Standards Department to ensure that the food is the best to ensure compliance. The resort abides by strict regulations that are set by the Health and Sanitation authorities in Mexico, the health of our guests is paramount to us. We have shared your comments with our Executive Chef, Quality Auditor, F&B Manager as we had no similar reports on the dates of your stay from any other guests, we are a very formal resort and appropriate action will be taken if necessary. We look forward to welcoming you back and fully regaining your trust with the high quality that normally represents us.Respectfully,

5 out of 5

Posted by on Jul 22, 2022

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5 out of 5

Posted by on Jun 21, 2022

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5 out of 5
Beautiful property. The ocean, the pools, the entertainment. The food was delicious. The service excellent. Great vacation. 😎

Posted by on Jun 3, 2022

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Comment from Hotel Management

Jun 9, 2022 by Cozumel Palace

Dear Paula, It is great to read your positive review, we thank for taking the time to share it with us, we are pleased that you enjoyed our facilities and services. We are pleased to read your kind words regarding the pools, the entertainment, the food and the service provided by our staff that is committed to exceed our guest expectations, We remain at your service. Best Regards,

2 out of 5
Staff was excellent. Food was very good. We did not like the pressure to upgrade the room and the dishonest method to try to get us to book a timeshare pitch (was told he would help w Covid testing). Also, did not like the dock policy with outside dive operators (not allowed at all). Also, did not like the last minute pitch to buy a future stay discount as we were literally walking out the door to leave for the airport.

Posted by on May 21, 2022

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Comment from Hotel Management

Jun 10, 2022 by Cozumel Palace

Dear James, We regret to read the comments that you are mentioning in your review as it definitely not the Cozumel experience we work in providing, Please be sure that your satisfaction is our main goal and that your comments are very important to us. Sincerely,

4 out of 5
The staff, food, and drinks were all amazing. Although they have the snorkeling, Kayaking, and paddle boarding, there is not a whole lot to do and very little entertainment.

Posted by on May 2, 2022

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Comment from Hotel Management

May 3, 2022 by Cozumel Palace

Dear William, We feel much honored with your comments and thank you for choosing us as a destination for these wonderful vacations. Thank you also for appreciating our efforts to please our guests and for your compliments to all our staff , food, drinks and activities such as snorkel, kayak and paddle board., Thank you again for your wonderful comments and we look forward to welcoming you again in a near occasion. Best Regards!

5 out of 5
Great vacation! Friendly staff, good food.

Posted by , from Potsdam on Apr 26, 2022

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Comment from Hotel Management

Apr 27, 2022 by Cozumel Palace

Dear Kelly, First and foremost thank you so much for your preference and for taking the time to shared your impressions regarding your recently stay at Cozumel Palace, we are placed that your experience was very positive and hope to have the opportunity to host you very soon! Best Regards!

About the Cozumel Palace All Inclusive

Location Avenida Rafael E Melgan Km 1-5, Cozumel, QROO 77600

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Scuba-diving lessons
  • Snorkeling

Lessons/classes/games
  • Dancing
  • Water fitness

Entertainment

  • Onsite live performances

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Miniature golf
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Tennis lessons
  • Tennis racquets
  • Windsurfing
  • Surcharge for premium food items
  • Childcare
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Water fitness classes/lessons included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Miniature golf not included
  • Windsurfing not included
  • Sailboats not included
  • Tennis rackets not included
  • Dancing classes/lessons included
  • Tennis lessons not included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Surcharge for premium food items
  • Minibar (all beverages included)
  • Scuba lessons included
  • In-room liquor dispensers
  • Meals and drinks at companion properties included
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • Snorkeling included

Property Features

Cozumel Palace All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Cozumel Palace All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces. This all-inclusive property also offers a children's pool, a garden, and a terrace. You'll have access to the outdoor pool at a partner property.

  • 1 building
  • 169 guestrooms or units
  • 5 levels
  • 4 dining venues
  • 2 bars or lounges
  • Full breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Transport

  • Property shuttles: Airport shuttle

Room Amenities

Cozumel Palace All Inclusive offers 169 accommodations with iPod docking stations and free minibar items. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. 21-inch LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. This Cozumel property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Sitting area
  • Pillowtop beds
  • Jetted tub
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)

Food & Drink

Guests are served free full breakfast daily from 7 AM to 11:30 AM.

Cozumel Palace All Inclusive has 4 restaurants on site.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving on site
  • Sailing nearby
  • Windsurfing nearby

Spa Services

Awe-Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 9
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • In-room accessibility (in select rooms)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • All Inclusive Cozumel
  • Cozumel All Inclusive
  • Cozumel Palace
  • Cozumel Palace All Inclusive
  • Palace Cozumel
  • Cozumel Palace Hotel Cozumel
  • Cozumel Palace Resort
  • Palace Hotel Cozumel
  • Plaza Las Glorias Cozumel
  • Cozumel Palace All Inclusive All-inclusive property
  • Cozumel Inclusive inclusive p
  • Cozumel Inclusive Inclusive
  • Cozumel Palace All Inclusive Cozumel
  • Cozumel Palace All Inclusive All-inclusive property
  • Cozumel Palace All Inclusive All-inclusive property Cozumel

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.