For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"We loved the all inclusive. It gave us more flexibility about what and when we ate. All of the food was delicious. There was always something to do at
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Within a 10-minute walk of this Colonos Cuzamil property, you'll find Gonzalo Guerrero and Palacio Municipal. Also, Stingray Beach is within half a mile (1 km) and Plaza Punta Langosta is within 2 miles (3 km).
All-inclusive
A full-service spa, 4 restaurants, and 3 outdoor pools are all featured at this smoke-free property. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.
Jetted tubs, free WiFi
Boasting jetted bathtubs, the 169 guestrooms also offer free WiFi and free minibar items. LCD TVs come with satellite channels, and other amenities include pillowtop beds and iPod docks.
Family Suite, 2 Bathrooms, Oceanfront (Loft Type) -Kids eat and stay free
Bed Count1 King BedMaximum Occupancy
4 Max
Cozumel Palace All Inclusive ratings based on 89 Verified Reviews
Review Summary
4.7
out of 5
4.5 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Cozumel Palace All Inclusive
Everyone (6)Couples (2)Family (6)
5 out of 5
We loved the all inclusive. It gave us more flexibility about what and when we ate. All of the food was delicious. There was always something to do at the resorts or the surrounding area. The staff was very helpful.
Posted by Merry on Mar 21, 2020
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Comment from Hotel Management
Mar 23, 2020
by Cozumel Palace
It is with great pleasure we have received your wonderful comments. Thank you so much for choosing us. We look forward to continuing to host you in the future and always accomplish your total satisfaction.
5 out of 5
Excellent resort, delicious food, great location! Loved the rooms and the grounds
Posted by a verified traveler on Jan 5, 2020
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Comment from Hotel Management
Jan 6, 2020
by Cozumel Palace
Dear Guest,
Thank you so much for sharing with us your very kind and positive review. It gives us great pleasure to know that your overall experience was excellent.
We will be eagerly looking forward to your return visit to paradise.
Warm regards.
5 out of 5
The staff was great and accommodating, they did what ever they could to make the stay perfect. The activities staff were awesome Charlie and Victor did a great job!
Posted by a verified traveler on Jan 2, 2020
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Comment from Hotel Management
Jan 7, 2020
by Cozumel Palace
Dear Guest,
Thank you very much for sharing with us your kind comments about your recent stay at our beautiful resort. We are delighted to know you had a great stay, thanks to our wonderful entertainment and personalized service.
We hope to have the opportunity to welcome you again soon.
Warm regards.
1 out of 5
The hotel service staff was very pleasant and went out of their way to make sure our vacation went well. However, the service desk staff was very rude and not accommodating. We booked an excursion through the hotel, along with a friend of ours that live on the island, and after our return we were in the lobby awaiting her ride and had gotten a cup of coffee(from the lobby) when my wife, son, and friend was approached by a security guard telling them she could not have the coffee to throw it away. My friend and my entire family were totally embarrassed and insulted over a $.69 cent cup of coffee. Earlier that day(9/25/19) I purchased a vacation getaway from the Moon Palace fully expecting to return to your hotels as we were impressed with the amenities and friendliness of the each of the hotels only to return to the Cozumel Palace to be humiliated by the service desk and guard. I was angry and my family was insulted and saddened that they would treat our friend this way . I can say with confidence that I wasted $300.00 as I will not return to your hotels.
George R Wesley
Posted by a verified traveler on Oct 6, 2019
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Comment from Hotel Management
Oct 16, 2019
by Cozumel Palace
Dear Guest,
Thank you for choosing Cozumel Palace as host of your most recent holidays in the Mexican Caribbean. It is with great concern we receive your comments. This is definitely not the kind of experience we strive to provide and we sincerely regret your perception of our services.
We remain at your service with the hope of having a second opportunity to welcome you back and provide you with the level of service you deserve.
Best regards.
5 out of 5
Posted by a verified traveler on Jul 15, 2019
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Comment from Hotel Management
Jul 15, 2019
by Cozumel Palace
Thank you so much for your 5-star rating, we all look forward to the opportunity of hosting you once more!
5 out of 5
The resort was beautiful. The staff was beyond willing to serve. Very friendly. Wonderful vacation!
Posted by a verified traveler on Jun 15, 2019
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Comment from Hotel Management
Jun 18, 2019
by Cozumel Palace
Thank you so much for your kind words, all our staff is always committed to delivering the best service. we all look forward to the opportunity of hosting you once more!
5 out of 5
Posted by a verified traveler on Jun 15, 2019
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Comment from Hotel Management
Jun 18, 2019
by Cozumel Palace
Thank you so much for your 5-star rating, we all look forward to the opportunity of hosting you once more!
5 out of 5
Posted by a verified traveler on Jun 5, 2019
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Comment from Hotel Management
Jun 11, 2019
by Cozumel Palace
Thank you so much for your 5-star rating, we all look forward to the opportunity of hosting you once more!
5 out of 5
Everyone was so kind and professional. I will return again.
Posted by Linda, from Ogden, UT s on Mar 29, 2019
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Comment from Hotel Management
Mar 29, 2019
by Cozumel Palace
Dear Linda,
Thank you so much for your kind words, we all look forward to the opportunity of hosting you once more!
4 out of 5
great hotel on a beautiful island
Pros:It is very clean, staff is very knowledgeable and friendly, food is very good.
Cons:Stop pushing the membership package so hard. It's annoying even if they are respectful. Food could be delivered a little faster.
Location:Location is right on the edge of town making everything easy to walk to.
We have been to Cozumel several times. This is the second time we have stayed at the Palace. Can't say enough about this hotel. Quite a few of the same staff is there from 5yrs ago when we were there. Some of them actually remembered us! Going above and beyond is there daily routine.
This property is closed from 6 April 2020 to 11 April 2020 (dates subject to change).
All-inclusive Details
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties
Activities and facilities/equipment All onsite activities and use of facilities and equipment are included.
Water activities
Scuba-diving lessons
Snorkeling
Land activities
Fitness facilities
Lessons/classes/games
Aerobics
Dancing
Water fitness
Entertainment
Onsite live performances
Not included
Golf green fees
Use of golf cart
Use of golf equipment
Miniature golf
Motorized water sports
Sailboats
Scuba-diving certification
Scuba-diving excursions
Scuba-diving lessons
Tennis lessons
Tennis racquets
Windsurfing equipment
Surcharge for premium food items
Airport transfers
Childcare
Laundry/dry cleaning services
Activities and services offered by independent operators
Offsite tours
Transportation to offsite activities
Taxes included
24-hour room service
Buffet and à la carte dining
Airport transfers not included
Premium food items not included
Fitness facilities included
Water fitness classes/lessons included
Laundry/dry cleaning services not included
Childcare not included
Scuba diving excursions not included
Scuba diving certification not included
Motorized water sports not included
All available beverages included
Golf green fees not included
Use of golf equipment not included
Use of golf cart not included
Activities/services from independent operators not included
Transportation to offsite activities not included
Offsite tours not included
Scuba diving lessons not included
Miniature golf not included
Windsurfing equipment not included
Sailboats not included
Aerobics classes/lessons included
Tennis rackets not included
Tennis lessons not included
Dancing classes/lessons included
Gratuities included
Additional gratuities accepted
All food and beverages included
Food and beverage restrictions apply
Surcharge for premium food items
Scuba lessons included
Minibar (all beverages included)
In-room liquor dispensers
Meals and drinks at companion properties included
All onsite activities, and facilities and equipment included
Onsite live performances included
Snorkeling included
Property Features
Cozumel Palace All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Cozumel Palace All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. WiFi and wired Internet are free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a health club. You'll have access to the outdoor pool at a partner property. Self parking is free. This 4-star Cozumel property is smoke free.
1 building
169 guestrooms or units
5 levels
4 dining venues
2 bars or lounges
Full breakfast (free)
Bar by the pool
Swim-up bar
Kid's club (free)
Childcare (surcharge)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Conference center
Business facilities
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
Gift shop
Beauty salon
Newspapers in lobby (free)
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
Number of outdoor pools - 3
Children's pool
Free WiFi
Children's club (free)
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Playground on site
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
, Free wired Internet
Cozumel Palace All Inclusive offers 169 accommodations with iPod docking stations and free minibar items. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. 21-inch LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Sitting area
Pillowtop beds
Jetted tub
Stocked minibar (free)
IPod dock
In-room dining (24 hours)
LCD television
Satellite channels
Premium channels
Coffee maker
Luxury bedding
Separate shower and tub
Cribs (free)
Rollaway beds (free)
Housekeeping (daily)
Nightly turndown service
Local calls (free)
Childcare in room (surcharge)
Hair dryer
Laptop safe
Bathrobes
Slippers
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
Guests are served free full breakfast daily from 7 AM to 11:30 AM.
Cozumel Palace All Inclusive has 4 restaurants on site.
24-hour room service is available.
Nearby Activities
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club.
The recreational activities listed below are available either on site or nearby; fees may apply.
Snorkeling on site
Playground on site
Bicycle rentals nearby
Ecotours nearby
Golfing nearby
Parasailing nearby
Fitness classes on site
Scuba diving on site
Volleyball on site
Sailing nearby
Windsurfing nearby
Yoga classes/instruction on site
Spa Services
Awe-Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
Hot stone massage
Deep tissue massage
Number of treatment rooms 9
Minimum age to access spa is 18
Couples treatment rooms
Manicures and pedicures
Body wraps
Body treatments
Body scrubs
Facial treatments
Aromatherapy treatments
Massages
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Roll-in shower
In-room accessibility
Hotel Policies
Check-in
Check-in time ends at midnight
Check-in time starts at 3 PM
Minimum check-in age is: 18
Special check-in instructions:
For more details, please contact the property using the information on the booking confirmation.
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Free rollaway/extra beds!
Free cribs (infant beds)!
Pet Policy
No pets allowed
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Debit cards not accepted
Hotel Names
All Inclusive Cozumel
Cozumel All Inclusive
Cozumel Palace
Cozumel Palace All Inclusive
Palace Cozumel
Cozumel Palace Hotel Cozumel
Cozumel Palace Resort
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Cozumel Palace All Inclusive All-inclusive property
Cozumel Inclusive inclusive p
Cozumel Inclusive Inclusive
Cozumel Palace All Inclusive Cozumel
Cozumel Palace All Inclusive All-inclusive property
Cozumel Palace All Inclusive All-inclusive property Cozumel
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Promotions
Eat & Play All Palace Resorts Promotion
Book a stay now and your rate will include access to the facilities and restaurants at the resort’s sister properties, including Beach Palace Resort All Inclusive, Isla Mujeres Palace All Inclusive Resort, Moon Palace Golf & Spa Resort All Inclusive, Playacar Palace All Inclusive, and Sun Palace Couples Only All Inclusive.
Transportation to sister properties not included. Valid anytime, subject to availability. Other restrictions may apply.
Unlimited Phone Calls Promotion All calls made from guestrooms to phone numbers within Mexico (excluding cell phones), the Continental United States of America, and Canada are complimentary. Calls must be made from guestrooms. Other international calls are charged at a special rate. If unused, this service cannot be exchanged for cash value. Excludes calls to Hawaii, the Virgin Islands, Puerto Rico, and other international calls. Excludes -800 calls, calls through an outside operator, collect calls, calls using other phone companies, and calls to cell phones within Mexico.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
