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"Good price but very poor condition. " More

By a verified traveler on Mon 13 Mar 2023

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Hotel Description

All-inclusive beachfront property with 5 outdoor pools

On the beach

Your stay at this Zona Hotelera Norte property places you within 6 miles (10 km) of Punta Langosta Pier and San Miguel Church. Isla de Pasion and Stingray Beach are also within 6 miles (10 km).

All-inclusive

A full-service spa, 2 restaurants, and 5 outdoor pools are all featured at this all-inclusive property. Enjoy beachfront dining and relax with free beach cabanas and sun loungers. Bring the family and enjoy the free kid's club, mini golf, and kid-friendly dining.

Garden View Expedia Rate

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$211* Per night/room Mar 26 - Mar 27

Ocean View Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Sky Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Sky Top Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

El Cozumeleño Beach Resort - All Inclusive ratings based on 55 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for El Cozumeleño Beach Resort - All Inclusive

Everyone (11) Couples (19) Family (18)
3 out of 5

Posted by on Mar 15, 2023

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3 out of 5
Good price but very poor condition.

Posted by on Mar 13, 2023

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1 out of 5
Pictures and description are not up-to-date. Beds were like sleeping on a slab of cement. Towels you could see through. Food was awful. No entertainment at night absolutely nothing to do. Very old and dated. Can honestly say one of the worst hotels I’ve ever stayed in.

Posted by on Mar 7, 2023

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2 out of 5
We have stayed here 6 times, it has really gone downhill. Food wasn't very good and the rooms were just old. Had to switch rooms as the first one was horrible

Posted by , from Cedar Creek on Mar 5, 2023

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3 out of 5
The food variety and selection was disappointing. The front desk staff was not able to accomodate our request to change rooms. This was our 8th trip to El Coz and I have had positive experiences except this year. The beach servers & restaurant servers were awesome. The cleanliness of the beach and great snorkeling brings us back each year.

Posted by , from CARY on Feb 28, 2023

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5 out of 5
I'm sure the place was beautiful in its day, but the climate has taken it's toll and it really needs to be cleaned up. TERRIBLE sewer smell on our floor and in our room. TERRIBLE, couldn't even brush your teeth because you were gagging. Staff literally RAN to keep you happy, they do a great job. OWNER NEEDS TO STEP UP. Food was too bland for our liking. No spices on anything. (Pizza was made with tomato paste, no other seasoning, so I'm not talking about making things spicey, but, rather, flavorful)

Posted by on Feb 28, 2023

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4 out of 5

Posted by on Feb 21, 2023

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2 out of 5
This was a disappointing hotel, staff never left towels, wash rags for your room, shower leaking facet on sink not connected toilet leaking, served the same food everyday. This was not a good stay

Posted by on Feb 19, 2023

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4 out of 5
El Cozumeleno Beach Resort has the best beach for snorkeling or just walking into the water to see many tropical fish. There are plenty of swimming pools as well as the beach to sun bathe. There is mini golf & a life-sized chess game. Daily stretching activity is offered, as well as Bingo, a Bike Riding tour & other activities. The staff is friendly, attentive & hard-working. They provide a very clean property. The food and drinks are average. It would be nice if more fresh fruit, such as watermelon, apples, etc. were provided without having to ask for them. They used to have a soft-serve ice cream machine on the property. Now, if you want ice cream, you must ask. Taxi service to and from downtown is readily available at a reasonable price, and seems to be safe. Walking off the property seemed to be safe. Our room was spacious & the bed was comfortable. The toilets didn't always flush; it took a few times for a successful flush. On average, to enjoy a hot shower, plan to run the water for 10-15 minutes so it warms up. Free WiFi is provided, but connectivity to internet isn't always reliable when many people are using it.

Posted by , from TOMAH on Feb 15, 2023

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4 out of 5
We enjoyed our stay and spent everyday on the beach and snorkeling. The beach area is great and the snorkeling opportunities are the reason we stay at the property. Santiago is a great beach waiter and never lets you go without food or drink. The rooms and bathrooms are outdated and in need of some work but are ok for the amount of time you actually spend in the room. Our shower head was hardly working and the bed was extremely hard. We really like the beach location so we are somewhat willing to overlook some of these issues but would consider staying somewhere else if they don’t start to improve the rooms soon.

Posted by , from Troy on Jan 25, 2023

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About the El Cozumeleño Beach Resort - All Inclusive

Location Playa Santa Pilar Km 4.5, Cozumel, QROO 77600

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Scuba-diving lessons
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Language
  • Water fitness

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Tennis lessons
  • Windsurfing
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Windsurfing not included
  • Sailboats not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Tennis lessons not included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Scuba lessons included
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

El Cozumeleño Beach Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like complimentary cabanas and sun loungers. At El Cozumeleño Beach Resort - All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking is free. This 3.5-star Cozumel property is smoke free.

  • 251 guestrooms or units
  • 9 levels
  • 2 buildings
  • 2 dining venues
  • 3 bars or lounges
  • 5381 sq ft of conference space
  • 500 sq m of conference space
  • Built in 1972
  • Cooked-to-order breakfast (free)
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 5
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

El Cozumeleño Beach Resort - All Inclusive offers 251 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

  • Private balcony or patio (furnished)
  • Flat-screen television
  • Cable channels
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet
  • Travel crib

Food & Drink

Guests are served free cooked-to-order breakfast daily. The property hosts a free manager's reception daily.

El Cocal Restaurant - This restaurant is located on the beach.

La Veranda - Overlooking the pool, this fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.

Swim Up Bar - Onsite bar. Open daily.

La Pérgola - Onsite coffee shop. Open daily.

Lobby bar - Onsite lobby lounge. Open daily.

A hosted evening meal is available for a surcharge daily. Reservations are required.

Nearby Activities

5 outdoor swimming pools and 2 spa tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include an outdoor tennis court and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Boat on site
  • Motor boating nearby
  • Canoe on site
  • Volleyball on site
  • Beach volleyball on site
  • Fishing nearby
  • Health or beauty spa nearby
  • Yoga classes/instruction on site
  • Boat tours nearby
  • Marina nearby
  • Segway rental/tour nearby
  • Hiking/biking trails nearby
  • Swimming nearby
  • Water sports equipment
  • Water skiing nearby
  • Miniature golf on site
  • Golfing nearby
  • Parasailing nearby
  • Kayaking on site
  • Windsurfing nearby
  • Ziplining nearby
  • Playground on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Rowing or canoeing on site
  • Scuba diving on site
  • Personal motorized watercraft on site

Spa Services

Rejuvenation Clinic Center has 2 treatment rooms. Massages are available on the beach and in the spa; other services include hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 2
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Minimum age to access spa is 18
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets and service animals are not allowed at El Cozumeleño Beach Resort - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is not available to guests
  • Guests must register online prior to arrival
  • No shield between guests and staff in main contact areas
  • Guests must provide a copy of their government-issued photo I.D. in advance
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 3
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Onsite COVID-19 testing (PCR) is available
  • Guests will receive an email with special check-in instructions
  • Onsite COVID-19 testing (Antigen) is available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Service animals not allowed
  • Reservations are required for onsite COVID-19 testing
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 13 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Hosted evening meal: USD 0

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cozumeleno Beach Resort
  • El Cozumeleno Beach
  • El Cozumeleno Beach Resort
  • El Cozumeleno Beach Resort All Inclusive
  • El Resort All Inclusive
  • El Cozumeleno Beach All Inclusive
  • El All Inclusive
  • El Cozumeleno All Inclusive
  • Cozumeleno Inclusive Inclusive
  • El Cozumeleño Beach Resort All Inclusive
  • El Cozumeleno Beach Resort All Inclusive
  • El Cozumeleño Beach Resort - All Inclusive Cozumel

You should know

  • Pool access available from 6:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.