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"I liked that there was plenty of helpful staff. What I definitely did not like was the non functional WiFi. " More

By a verified traveler on Tue 28 Jun 2022

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Hotel Description

3.5-star beachfront property with 2 outdoor pools

On the beach

Your stay at this Zona Hotelera Norte property places you within 6 miles (10 km) of Isla de Pasion and Museo de la Isla de Cozumel. Punta Langosta Pier and San Miguel Church are also within 6 miles (10 km).

All-inclusive

A full-service spa, 3 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. Bring the family and enjoy the free kid's club, mini golf, and children's pool.

Melia Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$189* Per night/room Oct 2 - Oct 3

Premium Suite, 1 Bedroom, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite (Premium)

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Level Royal Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Melia Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Level Grand Premium

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Melia Cozumel All Inclusive ratings based on 33 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Melia Cozumel All Inclusive

Everyone (11) Couples (7) Family (12)
1 out of 5

Posted by , from HANOVER on Aug 10, 2022

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Comment from Hotel Management

Aug 10, 2022 by Guest Service Center Management

Dear Gregory, Thank you for sharing your experience. We regret to know your stay was not as expected and you returned home with a sour after-taste of the service and attention offered. We would have loved to have more details on the areas and services that you felt were lacking. We will love to host you again to show you the changes and improvements we will be making.

5 out of 5
I liked that there was plenty of helpful staff. What I definitely did not like was the non functional WiFi.

Posted by on Jun 28, 2022

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Comment from Hotel Management

Jun 28, 2022 by Guest Service Center Management

Dear Dorene, Thank you for sharing your experience. We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We, however, regret to know you experienced troubles with the wifi connection, our IT supervisors will check this and will make the necessary corrections. We will be honored to host you again soon. Best regards

5 out of 5

Posted by on Jun 20, 2022

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Comment from Hotel Management

Jun 21, 2022 by Guest Service Center Management

Dear Crystal, Thank you for sharing your experience. we are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We will be honored to host you again soon. Best regards

5 out of 5
It was really rainy but there was plenty to do. I want to give a special shout out to Tony who came to our rescue a couple of times. He is the best! Also, Enrique best ever bartender!

Posted by , from ARLINGTON on Jun 4, 2022

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Comment from Hotel Management

Jun 10, 2022 by Guest Service Center Management

Dear Laurie, Thank you for sharing your experience. We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. Tony and Enrique will be pleased to know they were a significant part of your stay. We will be honored to host you again soon. Best regards

5 out of 5
We really liked how easy it was to go from place to place. The beach seating was awesome. Only downside for us was that there wasn’t much variety with meals, didn’t eat at all meals cause there wasn’t a variety, pretty much the same stuff the entire week.

Posted by on May 25, 2022

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Comment from Hotel Management

Jun 10, 2022 by Guest Service Center Management

Dear Michael, Thank you for sharing your experience. We are happy to know you had a great time at our beautiful resort and you enjoyed our beautiful beach, restaurants, suites, and kind service provided by our staff. We will be honored to host you again soon. Best regards

5 out of 5
Very well laid out and easy to navigate,Great atmosphere

Posted by on May 24, 2022

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Comment from Hotel Management

Jun 10, 2022 by Guest Service Center Management

Thank you Deborah for preferring us and for letting us know how wonderful your stay was. We will be happy to host you again soon. Best regards

4 out of 5
I loved all the activities that they provided for the kids in addition to the pool and beach. I would definitely return.

Posted by , from DURHAM on Mar 31, 2022

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Comment from Hotel Management

Apr 1, 2022 by Guest Service Center Management

Dear Beth, Thank you for sharing your experience. We are glad to know you had a great time at our beautiful resort and you enjoyed the kind service and attention provided by our amazing staff. We will be honored to host you again. Best regards

3 out of 5
The beach was good until a storm came in, the food did not have much for selection. They only had 3 selections on the menu. It was not very good, we ended up eating at the buffet most nights. The beach snack bar was good. I was expecting more out of the only other two restaurants they had, which you had to make reservations two days in advance. The restaurant’s had a very nice atmosphere and service was great, just not the greatest food. The room for being a ocean view was very small. The door to the bathroom almost hit the toilet. The coffee shop does not open until 11. Most people drink coffee in the morning so I thought that was kinda strange also. Overall the place was beautiful and clean. The service was good with great drinks, just not the best food and it caters more towards families.

Posted by on Mar 31, 2022

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Comment from Hotel Management

Apr 1, 2022 by Guest Service Center Management

Dear Heidi Marie, Thank you for sharing your experience. We regret to know your stay was not as expected due to the food variety at our restaurants. We have shared your comments with our chefs and food and beverage managers who will be looking into options to add to our menus. We will be honored to host you again to show you the improvements we will be making. Best regards

1 out of 5
The hotel room was not as advertised. It describes a deep soaking tub, however it was a standard tub. The sheets looked and felt unclean. There were tiny ants all over the bathroom. We were unable to make dinner reservations at check-in. We were told by guest service that you cannot make reservations until check-in and that most people book them two days out. So how does that work for people only staying one day?? We were told we could check back for cancelation and we did eventually get reservations for 9pm. Food at buffet and restaurant was not good.. Lacking in flavor. No one showed us where things were or gave us a map. I would not recommend this property.

Posted by on Mar 5, 2022

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Comment from Hotel Management

Mar 7, 2022 by Guest Service Center Management

Dear Kati, Thank you for sharing your experience. We truly regret to read that your short stay was not as expected and our staff was not attentive enough to your needs and useful information about the resort was not shared with you. We have shared your comments and suggestions with the involved departments' managers who will be diligently working on proper improvements. We would love to host you again and show you the improvements we will be making. Best regards

5 out of 5
Beautiful resort right on the ocean. The entire staff was great.

Posted by on Feb 26, 2022

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Comment from Hotel Management

Feb 28, 2022 by Guest Service Center Management

Dear lyle, Thank you for sharing your experience. We are happy to know you had a great time at our beautiful resort and you enjoyed the service and attention provided by our staff. We will be honored to host you again soon for more unforgettable moments

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Snorkeling

Land activities
  • Fitness facilities
  • Miniature golf
  • Paintball
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Water fitness

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Windsurfing
  • Surcharge for premium food items
  • Room service
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Taxes included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Limited meals offered through room service
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Paintball included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Room service not included
  • Scuba diving lessons not included
  • Windsurfing not included
  • Sailboats not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All meals included
  • Surcharge for premium food items
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Theme parties included
  • Snorkeling included

Property Features

Melia Cozumel All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Melia Cozumel All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 3 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking is free. This 3.5-star Cozumel property is smoke free.

  • 140 guestrooms or units
  • 4 levels
  • 3 buildings
  • 3 dining venues
  • 2 coffee shops
  • Karaoke
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Melia Cozumel All Inclusive offers 140 air-conditioned accommodations with minibars and safes. 42-inch plasma televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • Minibar
  • In-room dining
  • Plasma television
  • Satellite channels
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

La Veranda - Onsite restaurant.

Restaurante La Isla - Onsite buffet restaurant. Open daily.

Cafe Paraiso - Onsite café. Reservations are required. Open select days.

El Embarcadero Beach Bar - Onsite bar. Open daily.

Elyxr Cafe - Onsite coffee shop. Open daily.

Room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Miniature golf on site
  • Golfing nearby
  • Volleyball on site
  • Beach volleyball on site
  • Archery on site
  • Kayaking on site
  • Windsurfing on site
  • Playground on site
  • Sailing on site
  • Basketball on site
  • Scuba diving nearby

Spa Services

YHI Wellness Center has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Number of treatment rooms 2
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Melia Cozumel All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)

This property accepts credit cards; cash is not accepted

This property uses eco-friendly cleaning products

Noise-free guestrooms cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa and Mastercard. Cash is not accepted. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of SG Clean (Singapore). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Noise-free rooms not guaranteed
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines SG Clean (Singapore)
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • Melia All Inclusive Golf & Resort
  • Melia Cozumel All Inclusive Golf & Beach Resort
  • Melia Cozumel Golf Beach
  • Melia Cozumel All Inclusive Golf & Beach Hotel Cozumel
  • Melia Cozumel All Inclusive Golf And Beach Resort
  • Meliá Vacation Club Cozumel All Inclusive
  • Meliá Vacation Club All Inclusive
  • Meliá Vacation Club Cozumel
  • Meliá Golf All Inclusive
  • Meliá Cozumel Golf
  • Melia Cozumel All Inclusive Golf & Beach Hotel
  • Resort Melia Cozumel
  • Melia Cozumel All Inclusive Golf Beach Resort
  • Meliá Cozumel Golf All Inclusive All-inclusive property
  • Meliá Golf All Inclusive All-inclusive property
  • Melia Cozumel
  • Meliá Cozumel Golf All Inclusive
  • Melia Cozumel Golf All Inclusive
  • Melia Cozumel All Inclusive Cozumel
  • Melia Cozumel All Inclusive All-inclusive property
  • Melia Cozumel All Inclusive All-inclusive property Cozumel

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

This property has signed the UNESCO Sustainable Travel Pledge.

  • UNESCO sustainable tourism pledge
  • EarthCheck
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.