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4.2 out of 5

"My boyfriend and I stayed here from Jan 21-27th and absolutely loved it! Enrique was such an outstanding bartender at the swim up bar. He was always s ... " More

By a verified traveler on Mon 29 Jan 2024

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Hotel Description

3.5-star beachfront property with 2 outdoor pools

On the beach

Your stay at this Zona Hotelera Norte property places you within 6 miles (10 km) of Isla de Pasion and Museo de la Isla de Cozumel. Punta Langosta Pier and San Miguel Church are also within 6 miles (10 km).

All-inclusive

A full-service spa, 3 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. Bring the family and enjoy the mini golf, children's pool, and arcade/game room.

Melia Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$237* Per night/room Apr 8 - Apr 9

The Level Grand Premium (2+2)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Melia Room Garden View (2+1)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Melia Room Sea View (2+1)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

The Level Family Junior Suite (2+4)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Premium Suite, 1 Bedroom, Oceanfront (2+1)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Melia Cozumel All Inclusive ratings based on 33 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Melia Cozumel All Inclusive

Everyone (7) Couples (9) Family (12)
4 out of 5
My boyfriend and I stayed here from Jan 21-27th and absolutely loved it! Enrique was such an outstanding bartender at the swim up bar. He was always smiling and very friendly. Alfonso was in contact with us everyday letting us know what activities were going on and what kind of food would be served at the buffet for dinner. We enjoyed the food at the Fish House restaurant; especially breakfast. The housekeeping staff was awesome! They were very efficient and kind. Every worker greeted us as they walked by. Just an overall amazing staff at Melia Cozumel! We will definitely be back next year !

Posted by on Jan 29, 2024

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Comment from Hotel Management

Jan 30, 2024 by Guest Service Center Management

Dear Jessica,Many thanks for this high rating.We are thrilled to hear that Enrique's vibrant spirit at the swim-up bar added joy to your stay, and that Alfonso kept you well-informed of our daily energy for life activities and gastronomic experiences. It is wonderful to know that the Fish House restaurant delighted you, especially with breakfast offerings. Our housekeeping team takes great pride in creating a clean and welcoming room experience, and we are glad that their dedication shone through during your visit. Acknowledging the warmth and friendliness of our entire staff is truly appreciated, as fostering a service culture that ensures guest satisfaction is paramount to us.We hope to see you again on a future visit.Kind regards,Guest Service Center Management

5 out of 5
We recently spent a week in Meliá and we loved it. Felipe and Enrique are the best!! All the staff was super friendly and polite. I feel like the buffet could have been better. Loved the Mexican restaurant and the fish house too. Overall it’s a small but nice hotel.

Posted by on Nov 6, 2023

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Comment from Hotel Management

Nov 9, 2023 by Guest Service Center Management

Dear Ana,Thanks for taking the time to review your stay at our hotel.We are thrilled to hear that you loved your stay with us and found our staff, especially Felipe and Enrique, to be super friendly and polite. It's great to know that you enjoyed our Mexican restaurant and the Fish House as well. We appreciate your feedback regarding the buffet and will take it into consideration for future improvements.We hope to see you again in the future. Best wishes,Guest Service Center Management

4 out of 5
Service for the most part was outstanding. The facility though is quite old. Although our room had an adjustable thermostat to control temperature, the actual temp only went up from the iriginal room setting, and never down. The facility will age even more quickly if not renovated.

Posted by on Aug 11, 2023

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Comment from Hotel Management

Aug 14, 2023 by Guest Service Center Management.

Dear Joe,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards.

5 out of 5
Very well maintain beach, just as recommendation they should improve the gym and also the menu option for the buffet restaurant for American and international customers. The services was great. very happy and helpful employees. But in general a pretty good option.

Posted by on Jun 10, 2023

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Comment from Hotel Management

Jun 12, 2023 by Guest Service Center Management

Dear Fernando,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards.

5 out of 5

Posted by on May 27, 2023

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Comment from Hotel Management

Jun 16, 2023 by Guest Service Center Management

Apreciable Yalande,Gracias por compartir sus comentarios con nosotros.Nos encanta saber que han disfrutado de una estancia relajante y del buen servicio y atención brindados por nuestro increíble staff. Será un placer para todos los que trabajamos acá el tenerlos de regreso pronto para seguir superando sus expectativas.Saludos cordiales.

5 out of 5
Love the new Level service! Truly a treat. Really enjoyed the new mexican restaurant for dinner. Food was exceptional there. Staff is always wonderful and we are always treated well. Only downside is the equipment in the gym. Also our closet was very small but not a big deal.

Posted by on May 25, 2023

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Comment from Hotel Management

May 26, 2023 by Guest Service Center Management

Dear Deborah,Thank you for sharing your experience with us.Let us state that we are completely proud of the attentive and caring staff at the resort. As you experienced and it is mentioned in reviews from other travelers, the service provided by the personnel is what they really treasure from the whole experience. Of course, the entire ambiance, meals, beverages, facilities, and pools are important, but the service is always highlighted. We hope to host you again soon to continue exceeding your expectations.Best regards.

4 out of 5
Overall the experience was great and I would not hesitate to stay there again only negative comment would be more information available about amenities and the times things are available website/ app didn’t give much, if any information. also it’s ridiculous that you have to make reservations at the restaurants two days in advance. On the one night we were able to get in to the restaurant it was only half full during our meal.

Posted by on Apr 18, 2023

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Comment from Hotel Management

Apr 18, 2023 by Guest Service Center Management

Dear Christopher,Thank you for sharing oyur experience with us.Let us state that we are completely proud of the attentive and caring staff at the resort. As you experienced and it is mentioned in reviews from other travelers, the service provided by the personnel is what they really treasure from the whole experience. Of course, the entire ambiance, meals, beverages, facilities, and pools are important, but the service is always highlighted. We hope to host you again soon to continue exceeding your expectations.Best regards.

4 out of 5
I stayed in the level and had a great experience with help before and during the trip. I worked with Manuel who was amazing. Very rare to find that kind of service these days. He helped with everything from upgrades, dining reservations, excursions, etc. Really top notch.

Posted by on Apr 11, 2023

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Comment from Hotel Management

Apr 11, 2023 by Guest Service Center Management

Dear Heather Ann,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

4 out of 5
We liked being on the beach and having several palapas and shade available. The breakfast and lunch buffets seemed to have more choices that we preferred than the dinner buffet.

Posted by on Mar 26, 2023

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Comment from Hotel Management

Mar 27, 2023 by Guest Service Center Management

Dear Susan,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

4 out of 5
Staff was amazing. Did not like having waiters by the pool. Had to level up for certain amenities. Food was good in restaurants. Lunch snack bar not good.

Posted by on Mar 10, 2023

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Comment from Hotel Management

Mar 10, 2023 by Guest service center management

Dear Jana,Thank you very much for trusting in Melia Cozumel to enjoy your holidays and thank you for writing to us about it in your review.I hope that we will have the pleasure of welcoming again.Best regards,Guest service center management

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Snorkeling

Land activities
  • Fitness facilities
  • Miniature golf
  • Paintball
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Water fitness

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Windsurfing
  • Surcharge for premium food items
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Limited meals offered through room service
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Paintball included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Windsurfing not included
  • Sailboats not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All meals included
  • Surcharge for premium food items
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Theme parties included
  • Snorkeling included

Property Features

Melia Cozumel All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Melia Cozumel All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a children's pool, outdoor tennis courts, and a 24-hour fitness center. Self parking is free. This 3.5-star Cozumel property is smoke free.

  • 140 guestrooms or units
  • 4 levels
  • 3 buildings
  • 3 dining venues
  • 4 bars or lounges
  • Buffet breakfast (free)
  • Karaoke
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Melia Cozumel All Inclusive offers 140 air-conditioned accommodations with minibars and safes. 42-inch plasma televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Plasma television
  • Satellite channels
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:30 AM.

Fish House - Onsite restaurant.

El Embarcadero Beach Bar - Onsite bar. Open daily.

El Isleño Swim Up Bar - Onsite bar. Reservations are required. Open select days.

Mole Snack BAr - Onsite bar. Open daily.

Mole - Onsite theme restaurant. Open daily.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Miniature golf on site
  • Golfing nearby
  • Sailing on site
  • Basketball on site
  • Volleyball on site
  • Beach volleyball on site
  • Archery on site
  • Kayaking on site
  • Windsurfing on site
  • Scuba diving nearby

Spa Services

YHI Wellness Center has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Number of treatment rooms 2
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)

This property accepts credit cards; cash is not accepted

This property uses eco-friendly cleaning products

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa and Mastercard. Cash is not accepted. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. Contactless check-in and contactless check-out are available.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: MXN 33 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Melia All Inclusive Golf & Resort
  • Melia Cozumel All Inclusive Golf & Beach Resort
  • Melia Cozumel Golf Beach
  • Melia Cozumel All Inclusive Golf & Beach Hotel Cozumel
  • Melia Cozumel All Inclusive Golf And Beach Resort
  • Meliá Vacation Club Cozumel All Inclusive
  • Meliá Vacation Club All Inclusive
  • Meliá Vacation Club Cozumel
  • Meliá Golf All Inclusive
  • Meliá Cozumel Golf
  • Melia Cozumel All Inclusive Golf & Beach Hotel
  • Resort Melia Cozumel
  • Melia Cozumel All Inclusive Golf Beach Resort
  • Meliá Cozumel Golf All Inclusive All-inclusive property
  • Meliá Golf All Inclusive All-inclusive property
  • Melia Cozumel
  • Meliá Cozumel Golf All Inclusive
  • Melia Cozumel Golf All Inclusive
  • Melia Cozumel All Inclusive Cozumel
  • Melia Cozumel All Inclusive All-inclusive property
  • Melia Cozumel All Inclusive All-inclusive property Cozumel

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.