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4.4 out of 5

"It took too long to check in. There was a group ahead of us, but two people were at the desk. One was helping the group. The other was on the phone ... " More

By a verified traveler on Wed 15 Jul 2020

Hotel Description

3.5-star hotel near Kay Bailey Hutchison Convention Center

Downtown Dallas stay

Within a 15-minute walk of this Main Street District hotel, you'll find Majestic Theater and Kay Bailey Hutchison Convention Center. Dallas Farmer's Market and Dallas Museum of Art are also within half a mile (1 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. There's a fitness center on site, and a 24-hour front desk and dry cleaning are also provided.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 128 guestrooms also offer free WiFi and LCD TVs with cable channels. Other amenities include Netflix, free bottled water, and hair dryers.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$112* Per night/room Jun 30 - Jul 1

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

AC Hotel by Marriott Dallas Downtown ratings based on 12 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for AC Hotel by Marriott Dallas Downtown

Everyone (5) Couples (2) Family (3)
5 out of 5

Posted by on Mar 5, 2021

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Comment from Hotel Management

Mar 19, 2021 by Shannon W.

Thank you for staying with us!

4 out of 5
It took too long to check in. There was a group ahead of us, but two people were at the desk. One was helping the group. The other was on the phone the whole time.

Posted by on Jul 15, 2020

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Comment from Hotel Management

Jul 31, 2020 by Shannon W.

We are sorry to hear you experienced a longer check in time than typical. We hope you will consider staying with us the next time you are in Dallas and have a better check in experience.

3 out of 5
The front desk is super rude and unhelpful

Posted by on Feb 14, 2020

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Comment from Hotel Management

Feb 15, 2020 by Shannon W.

Please reach out to us directly so we can address these concerns.

5 out of 5
There wasn’t anything I can think of that I did not like about this property and my stay from check in until check out my experience here was awesome!!!!

Posted by , from Columbia SC on Dec 17, 2019

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Comment from Hotel Management

Dec 19, 2019 by AGM Marcus

We are glad that you enjoyed your stay. Thanks for sharing!

5 out of 5
This hotel is a fantastic deal for the price. The room was large, very clean and the bed was so comfy. Not really a view from the room but staff were very friendly. Indoor pool was nice.

Posted by on Oct 8, 2019

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Comment from Hotel Management

Oct 8, 2019 by Shannon W.

We appreciate your feedback. We will see you next time you are in Dallas!

3 out of 5
Great location. Ice makers on odd floors is a bit inconvenient.. Check-in attendant was completely dismissive and very condescending on questions and concerns. Seemed to be talking down to me rather than at me. Same for when I got the same clerk on the phone to report a problem with the television or needing additional towels - would not let me even finish my sentences and admonished me that I had called the desk incorrectly by not picking up the room phone and dialing a zero. Have been at hotels all over the U.S. Class and distinction in service is not easily faked.

Posted by on Jul 9, 2019

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Comment from Hotel Management

Jul 9, 2019 by Shannon W.

We are sorry you were unhappy, we will work hard to address this issue. Thank you for staying with us.

4 out of 5
Loved the lavender sachets available at night in the lobby. The front desk staff were professional and very helpful.

Posted by on Jul 4, 2019

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Comment from Hotel Management

Jul 6, 2019 by Shannon W.

We appreciate your comments. Thank you for staying with us!

5 out of 5

Posted by on Jun 29, 2019

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Comment from Hotel Management

Jul 2, 2019 by Shannon W.

Thank you for staying with us!

5 out of 5
It was a wonderful stay. We would have just liked a pool to relax by. Nonetheless, we would visit your hotel again. The staff from valet to front counter were friendly, attentive, and over-the-top helpful.

Posted by on Jun 17, 2019

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Comment from Hotel Management

Jun 18, 2019 by Shannon W.

The pool will be open soon! Please come back to visit us!

5 out of 5

Posted by on Feb 10, 2019

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Comment from Hotel Management

Mar 30, 2019 by Shannon W.

Thank you for staying with us!

About the AC Hotel by Marriott Dallas Downtown

Location 1712 Commerce Street, Dallas, TX 75201

Property Features

AC Hotel by Marriott Dallas Downtown offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business center on site. Event space at this hotel measures 1934 square feet (180 square meters) and includes conference space. The business-friendly AC Hotel by Marriott Dallas Downtown also features coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Parking is available for a fee. This 3.5-star Dallas hotel is smoke free.

  • 128 guestrooms or units
  • 8 levels
  • 1934 sq ft of conference space
  • 180 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Wedding services available
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Dallas-Fort Worth International Airport (DFW) (32.6 km / 20.3 mi)
  • Train station: Dallas Union Station (1.6 km / 1 mi)
  • Metro station: St Paul Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

AC Hotel by Marriott Dallas Downtown offers 128 accommodations with safes and complimentary bottled water. LCD televisions come with premium cable channels and Netflix. Guests can make use of the in-room refrigerators and coffee/tea makers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Premium channels
  • Netflix
  • Refrigerator
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

AC lounge - This tapas bar serves dinner only.

AC Kitchen - This restaurant serves breakfast only. Open daily.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast and lunch. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 28 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • AC Hotel Marriott Dallas Downtown
  • AC Marriott Dallas Downtown
  • Ac By Marriott Dallas Dallas
  • AC Hotel by Marriott Dallas Downtown Hotel
  • AC Hotel by Marriott Dallas Downtown Dallas
  • AC Hotel by Marriott Dallas Downtown Hotel Dallas

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.