Skip to main content
Beginning of main content

Enter dates to see availability

4.4 out of 5

"Property was very nice and clean. Only issues was we asked for a handicap accesable room and we received a regular room. Once we found out we got a re ... " More

By a verified traveler on Sun 01 Mar 2020

Hotel Description

3-star hotel near Allen Event Center, connected to the convention center

City center stay

At this hotel, you'll be steps from Allen Event Center and within a 15-minute walk of Allen Premium Outlets. The Village at Allen and Fairview Town Center are also within half a mile (1 km).

Business services

This hotel features an indoor pool, a fitness center, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. There's a bar/lounge on site, and a 24-hour front desk and laundry facilities are also provided.

Free Internet, comfy beds

Featuring conveniences like refrigerators and coffee/tea makers, the 228 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with satellite channels. Pillowtop beds, hair dryers, and safes are also available.

Junior Suite, 1 King Bed with Sofa bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Allergy Friendly

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Allergy Friendly

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed with Sofa bed, Allergy Friendly

Bed Count 1 King Bed Maximum Occupancy 4 Max

Courtyard by Marriott Dallas Allen at Allen Event Center ratings based on 9 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Courtyard by Marriott Dallas Allen at Allen Event Center

Everyone (5) Family (3)
4 out of 5
Property was very nice and clean. Only issues was we asked for a handicap accesable room and we received a regular room. Once we found out we got a regular room hubby didn't want to change because we were just there for one night.

Posted by on Mar 1, 2020

Was this review helpful to you?
Comment from Hotel Management

Mar 3, 2020 by S. Martin

Thank you so much for staying with us! I’m sorry we could not provide the room type you requested, we were at capacity that night. We hope to welcome you back in the future.

5 out of 5

Posted by on Dec 29, 2019

Was this review helpful to you?
Comment from Hotel Management

Dec 30, 2019 by Hotels Management

Thank you so much for staying with us and we your feedback. I am glad you enjoyed our Hotel and our friendly staff. We look forward to welcome back you here at our property whenever your travels brings you back to Allen. Happy Holidays to you and your loved ones!!!

5 out of 5
Awesome facility, staff, location and price! Will be back!

Posted by on Dec 15, 2019

Was this review helpful to you?
Comment from Hotel Management

Dec 16, 2019 by S. Martin

Thank you! We hope to see you soon!

5 out of 5

Posted by on May 26, 2019

Was this review helpful to you?
Comment from Hotel Management

Jul 12, 2019 by S. Martin

Please come back!

5 out of 5
I have nkthing bad to say at all i had an excellent stay

Posted by on Apr 1, 2019

Was this review helpful to you?
5 out of 5
Great hotel, quiet, clean rooms. Beds a bit firmer than I prefere but not a deal breaker. Excellent location, convenient for shopping.

Posted by on Nov 6, 2017

Was this review helpful to you?
5 out of 5

comfortable, clean and friendly!

The facility was perfect for our 3 nights! Great food, friendly staff, perfect indoor pool & fitness facilities. Jason & the others at the front desk were always there to help. All of the food/ beverage staff were very friendly & helpful for breakfast thru last call.

Posted by , from Lis Angeles, CA on Jan 2, 2016

Was this review helpful to you?
1 out of 5

A beautiful hotel staffed by unresponsive robots

Pros: Close restaurants, Free Internet, Quiet, beautifull decorated
Cons: Poor breakfast, badly trained personnel, no apparent interest in guest needs
From our check-in to our check-out the next morning, we experienced a poorly trained, robotic-like hotel staff with no manners or interest in customer service. Although informed that our arrival would be late, we were told that all king-rooms were sold out and that we could only have a handicapped room, which we did not want.After thirty minutes with a hotel clerk who could only say "I'm sorry" and" Is there anything else I can do" my husband thought to ask for a double-bed room instead, which was available. Later that same evening, we asked for directions to Celina, a few miles away, and the clerk looked at us with a deer-in-the-headlights look and said she had never heard of the place. She didn't bother to check with anyone or to consult a map. Finally, the next morning, I asked for a late checkout and was told, curtly, that it wasn't possible. To top this off, the breakfast room was a zoo, with little offerings and way too many guests with no organized venue. It's a shame so much was spent on interiors and so little on staff training.

Posted by , from Abilene, TX on Jul 26, 2011

Was this review helpful to you?
5 out of 5

great stay

the staff was excellent, the rooms are very clean. we would definitly stay there again!

Posted by on Jul 28, 2007

Was this review helpful to you?

About the Courtyard by Marriott Dallas Allen at Allen Event Center

Location 210 E Stacy Rd, Allen, TX 75002

Property Features

Courtyard by Marriott Dallas Allen at Allen Event Center offers its guests an indoor pool and a fitness center. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 15000 square feet (1394 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Courtyard by Marriott Dallas Allen at Allen Event Center. For a fee, parking is available. This 3-star Allen hotel is smoke free.

  • 1 building
  • 228 guestrooms or units
  • 9 levels
  • 15000 sq ft of conference space
  • 1394 sq m of conference space
  • Built in 2010
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Dallas-Fort Worth Intl. Airport (DFW) (52.4 km / 32.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Courtyard by Marriott Dallas Allen at Allen Event Center offers 228 accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. 42-inch LCD televisions come with premium satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • HD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6 AM to 10 AM and on weekends from 7 AM to 11 AM.

The Bistro - This bistro serves breakfast and dinner. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf lessons available nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 150.00 per accommodation, per stay (maximum USD 50.00 per stay)
  • Maximum 2 per room (weight limit: 50 lbs)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Safety features at this property include a smoke detector and window guards

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-out is available.Individually-wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Minimum guest age is 0
  • Number of children who can stay free - 3
  • gap period enforced between guest stays 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 9.50 and USD 15.00 per person (approximately)
  • Self parking fee: USD 12.00 per night (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per stay (maximum USD 50.00 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Courtyard Dallas Allen John Q. Hammons Center
  • Courtyard Dallas John Q. Hammons
  • Courtyard Dallas John Q. Hammons Hotel
  • Courtyard Dallas John Q. Hammons Hotel Allen Center
  • Courtyard Dallas Allen John Q. Hammons Center Hotel
  • Courtyard Dallas John Q. Hammons Center Hotel
  • Courtyard Dallas John Q. Hammons Center
  • Courtyard Dallas John Q Hammo
  • Courtyard by Marriott Dallas Allen at Allen Event Center Hotel
  • Courtyard by Marriott Dallas Allen at Allen Event Center Allen

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
url importing http://travel.travelocity.com/Dallas-Hotels-Courtyard-by-Marriott-Dallas-Allen-at-Allen-Event-Center.h2841761-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Dallas-Hotels-Courtyard-by-Marriott-Dallas-Allen-at-Allen-Event-Center.h2841761-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://travel.travelocity.com/Dallas-Hotels-Courtyard-by-Marriott-Dallas-Allen-at-Allen-Event-Center.h2841761-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.