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4.5 out of 5

"So the area seem safe. I had a problem with the hotel smelling like weed as soon as you walked in to check in. It literally smelled all the way up to ... " More

By a verified traveler on Sun 16 May 2021

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Hotel Description

3-star guestrooms with free WiFi

In shopping district

Within 3 miles (5 km) of this Addison hotel, you'll find Addison Circle Park and Galleria Dallas. Also within 9 miles (15 km) are University of Texas at Dallas and Zero Gravity Thrill Amusement Park.

Business services

This hotel features an outdoor pool and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Free self parking, dry cleaning, and luggage storage are also offered.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 102 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include coffee/tea makers, free newspapers, and free local calls.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$74* Per night/room Oct 31 - Nov 1

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible (Mobility Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible (Mobility Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Holiday Inn & Suites Dallas-Addison, an IHG Hotel ratings based on 41 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn & Suites Dallas-Addison, an IHG Hotel

Couples (1) Family (3)
3 out of 5
So the area seem safe. I had a problem with the hotel smelling like weed as soon as you walked in to check in. It literally smelled all the way up to my second floor where I had my room. A bit concerned it didn't seem to bother any of the employees. I checked in Friday and checked out on a Sunday. Saturday morning I saw the housekeeper 2 doors down , so i decided to step out to give her time to service my room . That was in the morning around 10am. I came back around 1pm and my trash wasn't emptied out or towels replaced. So since I've worked for the hospitality industry for 9 years. I know sometimes Housekeepers will skip rooms for certain reasons and come back to them. So I assumed that was the case. I left again and came back late in the evening to give them plenty of time. When I returned nothing was done. The next morning there wasn't any hot water ,not sure why because my sister who was staying in the same hotel did have hot water, so I had to go shower in her room. Don't like leaving bad reviews but I think next time I visit I'll be staying in the hotel next door.

Posted by on May 16, 2021

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Comment from Hotel Management

May 17, 2021 by Mr. Hospitality

Thank you for your review. We will address you concerns. Upon check-in all guest are notified that "due to COVID-19 our housekeepers do not go into rooms that are occupied for more then (1) one day and should guest require housekeeping service, please notify the Front Desk so we can make sure to notify housekeeping". We also have a sign up at the front desk for guest to read while the Front Desk Agent checks the guest in.

2 out of 5
There was no alarm clock in the room. The refrigerator was plugged in but didn't work. I could turn the TV on with the remote but I couldn't change the channels or adjust the volume with it. The phone didn't have a cord to connect to the wall, so no calls could be made about any of these inconveniences.

Posted by on Apr 26, 2021

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Comment from Hotel Management

Apr 27, 2021 by Mr. Hospitality

Thank you for your survey, we will address this with our staff and resolve this issue so the next guest won't have the same experience.

4 out of 5
The check in staff (a young woman - wish I had her name) was delightful. Very friendly, very efficient. The hotel is older and the front desk area has been redone and is nice. The halls are dingy. The rooms are a little dated but it was clean and the bed was comfortable. This hotel was very conveniently located for me and I’d stay there again for sure.

Posted by on Mar 28, 2021

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Comment from Hotel Management

Mar 29, 2021 by Mr. Hospitality

Thank you for the great review. We look forward to your next stay with us in the near future.

5 out of 5
Everything was great they came threw at the last minute because I had a bad experience at another hotel.

Posted by on Mar 22, 2021

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Comment from Hotel Management

Mar 23, 2021 by Mr. Hospitality

Thank you! Glad you stayed with us. We hope to see you again in the near future.

2 out of 5

dead phones, no hot water, solid internet service in room only

Pros: Free breakfast, Free Internet
Cons: no hot water, dead phones in room, thin walls
The hotel had a fairly high rating and an amazing price, and unfortunately we got what we paid for. The walls are very thin, the phones in the room were not working, and the shower had no hot water. Internet service in the room is very good, and the LED TV is nice. On the main floor, the internet service is very weak. The continental breakfast was ok.

Posted by , from Waco, TX, USA on Dec 31, 2012

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5 out of 5

This is my new go-to hotel for Addison

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
Cons: housekeeping was very slow to clean the room.
The breakfast was good, the afternoon cookies were a fun treat. Plenty of restaurants for my spouse to walk to while I was working. We've always stayed at another Hilton property, but this will be our new place! Very pleased

Posted by , from Memphis, TN, USA on Nov 5, 2012

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5 out of 5

This is my new favorite hotel

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
Cons: slow to clean room. not until mid-afternoon.
The room was overall very comfortable. The shower was quite adequate. We had the two room suite which was ideal for us. I worked at the desk, and hubby relaxed in the bedroom. We had a very enjoyable stay and this will definitely be first on my list to stay when we return. Also, there were many restaurants and a Staples in walking distance.

Posted by , from Memphis, TN, USA on Oct 22, 2012

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4 out of 5

Good location!

Pros: Free breakfast, Close restaurants
This hotel was a bang for its buck! The breakfast was fantastic! No complaints here!

Posted by , from Dallas, TX, USA on Jun 25, 2012

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5 out of 5

Clean, comfy, good location!

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
clean room, comfy bed, friendly staff, restaurants close by, decent breakfast. Would definitely stay here again.

Posted by , from Chicago, IL, USA on May 4, 2012

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4 out of 5

I thought the hotel was very good price.

Pros: Free breakfast
The bed was very comfortable.The room was nice and clean.The breakfast was o.k.

Posted by on Mar 22, 2012

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About the Holiday Inn & Suites Dallas-Addison, an IHG Hotel

Location 4355 Beltway Dr, Addison, TX 75001

Property Features

Holiday Inn & Suites Dallas-Addison, an IHG Hotel offers its guests an outdoor pool and a 24-hour fitness center. Public spaces have free WiFi. There's an onsite 24-hour business center. The business-friendly Holiday Inn & Suites Dallas-Addison, an IHG Hotel also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. Limited free parking is available on a first-come, first-served basis. This 3-star Addison hotel is smoke free.

  • 1 building
  • 102 guestrooms or units
  • 4 levels
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Holiday Inn & Suites Dallas-Addison, an IHG Hotel offers 102 accommodations with safes and complimentary newspapers. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Handrails in stairways
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Holiday Inn & Suites Dallas-Addison, an IHG Hotel

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Eurocard; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Eurocard. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 40.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 150.00 (subject to availability)
  • Late check-out fee: USD 75.00 (subject to availability)
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Dallas-Addison
  • Holiday Inn Express Hotel Dallas-Addison
  • Holiday Inn Express Hotel And Suites Dallas-Addison
  • Holiday Inn Addison
  • Addison Holiday Inn
  • Holiday Inn Express Addison
  • Holiday Inn Suites Dallas Addison
  • Holiday Inn & Suites Dallas-Addison, an IHG Hotel Hotel
  • Holiday Inn & Suites Dallas-Addison, an IHG Hotel Addison
  • Holiday Inn & Suites Dallas-Addison, an IHG Hotel Hotel Addison

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.