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The Ritz-Carlton, Dallas

5-star property
2121 McKinney Ave, Dallas, TX 1-855-201-7819
3.0 out of 5
See all 2 travelocity Reviews

"We stayed on Concierge floor with the Club lounge which includes all the alcohol and light food throughout the day. It is worth the extra money to st ... " More

By a verified traveler on Wed 11 Aug 2010

Points Of Interest

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Hotel Description

5-star luxury hotel near American Airlines Center

Uptown stay

A stay at this Uptown hotel places you within half a mile (1 km) of American Airlines Center and 2 miles (3 km) of Dallas World Aquarium. Kay Bailey Hutchison Convention Center and Reunion Tower are also within 2 miles (3 km).

Luxury amenities

A full-service spa, an outdoor pool, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 24-hour business center, express check-out, and valet parking. Enjoy the 24-hour gym and unwind at the bar/lounge and poolside bar.

Deluxe Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$593* Per night/room Oct 15 - Oct 16

Deluxe Room, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing w/ Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing w/ Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing w/ Tub)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Ritz-Carlton, Dallas ratings based on 2 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 0.0 out of 5.0

Guest reviews for The Ritz-Carlton, Dallas

1 out of 5

Free for all, No rules enforced

Our stay at the Ritz Carlton in Dallas has been ruined.  Everyday, when we go into the club level, we have been appalled by the lack of enforcement of the dress code and the noise level in the club room.  For example, no shoes, half naked men and women in bathrobes, men, women, and children in pajamas and dirty socks with no shoes, and today was the icing on the cake which has ruined our stay and will result in our early departure.  There are a group of loud, obnoxious, rude, and inconsiderate heathens in the club room watching a football game (3:30pm CST) we asked the attendant to address the noise issue and she instead walked over and told the group that she was sorry to disturb them, but that we had complained and pointed us out.  That resulted in them bullying us out of the club level room.  We have been staying at Ritz Carlton properties for twenty years and we have never experienced this level of unsatisfactory service.  It is unbelievable and unacceptable.  Now, instead of staying to celebrate my husband's birthday, we are going home. 

Posted by on Dec 31, 2010

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5 out of 5

Anniversary Stay

We stayed on Concierge floor with the Club lounge which includes all the alcohol and light food throughout the day. It is worth the extra money to stay on this floor. We did a package that included a three course meal at Fearings which was the highlight of our evening along with having champagne and chocolate covered strawberries delivered to the room at just the perfect time which was while we were out at the pool. The pool isn't big but the staff at the pool is very attentive if you need anything.

Posted by on Aug 11, 2010

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About the The Ritz-Carlton, Dallas

Location 2121 McKinney Ave, Dallas, TX 75201

Property Features

The Ritz-Carlton, Dallas offers its guests a full-service spa, an outdoor pool, and a spa tub. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. Public spaces have WiFi for a fee. Business amenities include a 24-hour business center, meeting rooms, and limo/town car service. Event space at this hotel measures 19000 square feet (1710 square meters) and includes a conference center. A 24-hour fitness center, a sauna, and spa services are also featured at the luxury The Ritz-Carlton, Dallas. Parking is available for a fee. This 5-star Dallas hotel is smoke free.

  • 1 building
  • 218 guestrooms or units
  • 8 levels
  • Meeting rooms
  • 19000 sq ft of conference space
  • 1710 sq m of conference space
  • Manager's reception (free)
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge) , Internet access - wireless

Parking

Long-term parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Dallas Union Station (2.2 km / 1.4 mi)
  • Metro station: McKinney & Pearl Stop (0.1 km / 0.1 mi)
  • Parking: Valet parking and extended parking available for a surcharge

Room Amenities

The Ritz-Carlton, Dallas offers 218 accommodations with DVD players and minibars. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. Smart televisions come with video-game consoles, pay movies, and Netflix. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and designer toiletries. This Dallas hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Sitting area
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • Smart television
  • Premium channels
  • Netflix
  • Movies for purchase
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Gaming console
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

The hotel hosts a free manager's reception daily.

Fearings - This fine-dining restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

The Rattlesnake Bar - This cocktail bar serves light fare only. Happy hour is offered. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Spa Services

The Spa at the Ritz-Carlton Dallas has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Thai massage
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • In-room accessibility (in select rooms)
  • Assistive listening devices in meeting rooms
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 45.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 150.00 per pet, per stay, plus a deposit of USD 200 per stay
  • Weight limit: 25 lbs per pet
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Pets are accepted at the discretion of the management.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 30 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 6–41 per person
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 14.95 per day (rates may vary)
  • Valet parking fee: USD 60 per night
  • Extended parking fee: USD 15 per day
  • Pet deposit: USD 200 per stay
  • Pet fee: USD 150.00 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 45.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dallas Ritz-Carlton
  • Ritz-Carlton Dallas
  • Ritz-Carlton Hotel Dallas
  • Dallas Ritz Carlton
  • Ritz Dallas
  • Ritz-Carlton Dallas Hotel Dallas
  • Ritz-Carlton Dallas Hotel
  • Ritz Dallas
  • Dallas Ritz Carlton
  • The Ritz Carlton Dallas
  • The Ritz Carlton Dallas

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.