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4.3 out of 5

"Comfortable and quite rooms, friendly and helpful staff. Great place for a conference. " More

By a verified traveler on Sun 21 Jul 2019

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Hotel Description

3.5-star boutique hotel with 2 restaurants

In suburbs

You'll be within 3 miles (5 km) of Southbury Clinic and 6 miles (10 km) of Lake Quassapaug with a stay here. Hollow Park and Glebe House Museum and The Gertrude Jekyll Garden are also within 6 miles (10 km).

9-hole golf course

This boutique hotel features a golf course, a full-service spa, and 2 restaurants. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the indoor pool and perks like free self parking and a free area shuttle.

Free WiFi, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 163 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include MP3 docks, room service, and coffee/tea makers.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$119* Per night/room Nov 3 - Nov 4

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Standard Room, 2 Double Beds, Accessible, Bathtub

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 5 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Heritage Hotel, Golf, Spa & Conference Center, BW Premier Collection ratings based on 9 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Heritage Hotel, Golf, Spa & Conference Center, BW Premier Collection

Everyone (2) Couples (1)
5 out of 5
Comfortable and quite rooms, friendly and helpful staff. Great place for a conference.

Posted by on Jul 21, 2019

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5 out of 5
Hot tub, pool, fitness room. All excellent. Location is great also.

Posted by on Mar 17, 2019

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5 out of 5

Very nice and clean hotel.

Pros: Pool and room were great!
Cons: Food could be a little hotter when ordering from room service. Amount of food for the price was excellent.
Location: Friendly's restaurant was convenient.
Very nice and clean hotel. Pool area was very nice as well. Ate at the Tavern restaurant in the hotel. Service and food was great. Would definitely stay again!

Posted by on Jul 30, 2018

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5 out of 5
Pros: Warm, friendly & cozy. Very accommodating staff. Comfortable, gracious place for a stay in Southbury. Fireplace is wonderful.
Cons: There was a dirty plate in the hallway, outside the room across from mine, for an entire day. That is a bad look. Otherwise, a great place to stay.
I have friends nearby, and need a clean, comfortable place to stay. Heritage fits the bill perfectly.

Posted by on Feb 20, 2018

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2 out of 5

OK welcome with inexperienced staff or so it appeared. They were busy doing other things rather than taking care of customers. However they were fri

Pros: Close restaurants, Free Internet
This hotel is located in a very attractive place. However, it is old and worned. Our windows did not close properly or at all. It was very noisey and made it difficult to get a good nights sleep. Right under my window (which could not be closed) there was a late night wedding party going on. When we got to our room we had one wash cloth, one small bar of soap and a very little toilet tissue which they did send up upon request. Due to this we did not take the chance to buy food in this location fearing similar problems. I would recommend that people go so place other than this one if there are choices which I did not have the time to check out.

Posted by on Oct 12, 2012

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4 out of 5

Nice hotel but noisey

Pros: good location for foliage viewing, quaint town with antique stores
Cons: Noisy, not enough handicap parking
We really liked the hotel but unfortunately there was a wedding or family reunion of some sort and the restaurant/bar was closed from 5- 10pm. It was also very noisey in our room which sounded like we were right above the celebration music and all. Could hear people in the halls talking , laughing and yelling. I'd say to call the hotel before you book just to be sure they don't have any events planned during your stay.

Posted by , from Ct. on Oct 19, 2011

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4 out of 5

A wonderful winter getaway...

Pros: Quiet
This hotel reminds me of a lodge in Vermont.... it is very cozy and perfect for a night away.

Posted by , from Danbury, CT on Feb 8, 2011

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4 out of 5

Outdated "resort" with good facilities

Stayed here the weekend of 7/9/2010 for a wedding. The rooms are very 1970s-ish and badly need updating. They claim to have a fitness center but it really is nothing more than a small room with some cardio equipment and no weights. There is both an indoor and outdoor pool, tennis, and golf. The so-called basketball court is actually a basketball hoop on the tennis court, and there is no volleyball. The resort is not bad for central CT, but don't expect a Florida or Carribean resort. The warm cookies at the check-in counter was a nice touch.

Posted by on Jul 20, 2010

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5 out of 5

Great Escape

Got away with my fiance for some snowboarding at nearby woodbury mountain (not much there). Spent a whole day relaxing at resort playing racquetball, working out, pool, hot tub, billiards, ping pong, etc. Restaurants are wonderful!

Posted by on Mar 19, 2007

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About the Heritage Hotel, Golf, Spa & Conference Center, BW Premier Collection

Location 522 Heritage Rd, Southbury, CT 06488

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Heritage Hotel, Golf, Spa & Conference Center, BW Premier Collection offers its guests a full-service spa, a golf course, and an indoor pool. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. A seasonal outdoor pool, a health club, and a spa tub are also featured at the business-friendly Heritage Hotel, Golf, Spa & Conference Center, BW Premier Collection. An area shuttle within 5 miles and a shopping center shuttle are free. Free self parking is available. A complete renovation of Heritage Hotel, Golf, Spa & Conference Center, BW Premier Collection was completed in March 2015. This Colonial Southbury hotel is smoke free.

  • 1 building
  • 163 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Built in 1971
  • Bar by the pool
  • Bar or lounge
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Arcade/game room
  • Refrigerator (on request)
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free area shuttle within 5 miles and shopping center shuttle
  • Parking: Free self parking

Room Amenities

Heritage Hotel, Golf, Spa & Conference Center, BW Premier Collection offers 163 air-conditioned accommodations with MP3 docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This Southbury hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Microwaves and refrigerators can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator available
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 9:30 AM.

Timbers - This restaurant specializes in American cuisine and serves breakfast and brunch.

The Tavern - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

Guests can play rounds at the 9-hole golf course. An indoor pool, a seasonal outdoor pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Golf lessons on site
  • Volleyball on site
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Sledding nearby
  • Snow tubing nearby
  • Fitness classes on site
  • Basketball on site
  • Bicycle rentals on site
  • Hiking/biking trails nearby

Spa Services

The Spa at the Heritage has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

The spa is open daily.

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sports massage
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 8.00 per accommodation, per night

The resort fee includes:

  • Pool access
  • Beach loungers
  • Health club access
  • Fitness center access
  • Business center/computer access
  • Newspaper
  • Faxes
  • In-room safe
  • In-room coffee
  • Parking
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 15.95 per person (approximately)
  • Refrigerator fee: USD 10 per night
  • In-room microwave fee: USD 10 per night
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heritage Resort Southbury
  • Heritage Hotel Southbury
  • Heritage Southbury
  • Heritage Hotel BW Premier Collection Southbury
  • Heritage Hotel BW Premier Collection
  • Heritage BW Premier Collection Southbury
  • Heritage BW Premier Collection
  • Heritage Hotel Golf Spa BW Collection Southbury
  • Heritage Hotel Golf Spa BW Collection
  • Heritage Golf Spa BW Collection Southbury
  • Heritage Golf Spa BW Collection

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 6:00 AM to 8:30 PM.
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.