2/10 Terrible
Daniele
Traveled with partner
Apr 6, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a hotel - read the recent reviews! At best, a room to stay with no services, and under construction. We stayed several nights at the Risley while visiting family as it was a convenient location, and this is about all that was positive about the experience. A day before the reservation started, we got an email saying the hotel was under construction and there were no services - too late to cancel or rebook elsewhere. We arrived after 10 to an empty building with a sign to a phone number to call, which was not answered. After walking through creepy hallways of side buildings, we finally found someone and got checked in. The next morning, we were woken by construction workers directly across the hall - we were literally the ONLY guests on this property, and construction was literally ONLY going on outside our door. About two hours later, the staff knocked on our door to give payment, with no regards for "sorry about the noise." The next morning, we were woken by a screeching fire alarm. Again, no apologies or recognition from staff. After that, our expectations were quite low, and we were just happy to sleep. The property might be nice after renovations, but - in the interim - do not stay here if you are expecting a hotel.