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"They gave us a wrong room when we checked in. Had to change rooms. The pool, gift shop, and arcade had strange hours. They " More

By a verified traveler on Sun 08 Mar 2020

Hotel Description

Family-friendly 3-star hotel near Iowa Gold Star Military Museum

In Urbandale

Within 6 miles (10 km) of this Urbandale hotel, you'll find Buccaneer Arena and Des Moines Community Playhouse. Iowa Gold Star Military Museum is within 9 miles (15 km) and Iowa Hall of Pride is within 16 miles (25 km).

Water park, dining

A water park and a restaurant are featured at this smoke-free hotel. There's fun for all ages with a waterslide and an arcade/game room, and families will appreciate the onsite laundry facilities. Enjoy the indoor pool and perks like free self parking and free WiFi.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 166 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Room service, coffee/tea makers, and free local calls are also available.

Deluxe Room, 1 King Bed, Non Smoking, Poolside

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed with Sofa bed, Accessible, Poolside (Accessible)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking, Poolside

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ramada Tropics Resort & Conf Center by Wyndham Des Moines ratings based on 24 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Ramada Tropics Resort & Conf Center by Wyndham Des Moines

Everyone (12) Family (10)
4 out of 5

Posted by on Mar 14, 2020

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3 out of 5
They gave us a wrong room when we checked in. Had to change rooms. The pool, gift shop, and arcade had strange hours. They

Posted by on Mar 8, 2020

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4 out of 5

Posted by on Jan 27, 2020

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1 out of 5
The waterpark was nice, but there are only two ‘staff’ overseeing the three pools and hot tub and they don’t correct kids when playing inappropriately. The room was ok, but the biggest concern was the parking lot...it was completely ice covered and not an ounce of ice melt was put down. When we came back from dinner my wife slipped as she got out of the car. Thankfully there are no broken bones, but it could have been much worse. They did comp the room as we took her to urgent care right after. They also provided a gift certificate for another stay, but the safety of the parking lot is a BIG concern.

Posted by on Jan 26, 2020

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4 out of 5
Great bargain. Wonderful accommodations. Comfortable bed. Very modern.

Posted by on Jan 17, 2020

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2 out of 5

Posted by on Jan 6, 2020

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4 out of 5

Posted by on Jan 6, 2020

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4 out of 5

Posted by on Dec 1, 2019

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4 out of 5
Good hotel great place for the kids. The Restaurant was very slow we waited a long time to get our drinks even after we got food still no drinks other people who came in after us got their drinks first. Understandably they were busy they need to have more people working

Posted by on Oct 3, 2019

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4 out of 5
If you have kids under 15 years old, this makes a great place to stay.

Posted by , from Colorado on Aug 4, 2019

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About the Ramada Tropics Resort & Conf Center by Wyndham Des Moines

Location 5000 Merle Hay Rd, Urbandale, IA 50322

Renovations + Closures

The following facilities or services will be unavailable from March 18 2020 to January 1 2021 (dates subject to change):

  • Fitness facilities
  • Spa tub
  • Swimming pool
  • Water park

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Ramada Tropics Resort & Conf Center by Wyndham Des Moines offers its guests a water park, a waterslide, and an indoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 10000 square feet (929 square meters) and includes a conference center. An arcade/game room, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the family-friendly Ramada Tropics Resort & Conf Center by Wyndham Des Moines. Self parking is free. This 3-star Urbandale hotel is smoke free.

  • 166 guestrooms or units
  • 2 levels
  • 10000 sq ft of conference space
  • 929 sq m of conference space
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Game room or arcade
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Waterslide
  • Free WiFi
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Des Moines Intl. Airport (DSM) (36.2 km / 22.5 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Ramada Tropics Resort & Conf Center by Wyndham Des Moines offers 166 air-conditioned accommodations with coffee/tea makers and hair dryers. Refrigerators and microwaves are provided. Bathrooms include showers and complimentary toiletries. This Urbandale hotel provides complimentary wireless Internet access. 37-inch flat-screen televisions come with premium cable channels. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.

Castaways Grill - Onsite restaurant.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a water park and an indoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 20 per pet, per night
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 30 lbs)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-out is available.The property affirms that it follows sanitization practices of Count on Us (Wyndham) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 7 and USD 10 for adults, USD 4 and USD 10 for children (approximately)
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ramada Tropics
  • Ramada Tropics Des Moines
  • Ramada Tropics Resort
  • Ramada Tropics Resort Des Moines
  • Tropics Resort
  • Des Moines Ramada
  • Ramada Des Moines
  • Ramada Hotel Des Moines
  • Ramada Tropics Hotel Des Moines
  • Ramada Tropics Resort / Conference Center Des Moines Iowa
  • Ramada Tropics Resort Moines Urbandale
  • Ramada Tropics Resort Moines
  • Ramada Tropics Moines Urbandale
  • Ramada Tropics Moines
  • Ramada Tropics Resort & Conf Center by Wyndham Des Moines Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.