"We drove for 10.5hrs, didnt really know what time we would be there for our room. We finally get there around 11am, walk in and it smelled like old pe ... " More
Sep 15, 2021 by Hotel Management
Rubbennie, thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. We hope you will consider this as an isolated event and will give us another opportunity to provide you with a wonderful experience. Sincerely, Hotel Management
Jul 29, 2019 by Hotel Management
Chris, we are very sorry and cannot apologize enough for the rude behavior of our team members. We never meant to cause any discomfort to you, but what you experienced is not acceptable, and we will surely be working on the feedback provided to enhance our service levels. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please consider giving us a chance to improve our impression on you on your next visit to our area. Sincerely, Hotel Management
Jul 6, 2019 by Hotel Management
Thank you for your review. We apologize for not being able to accommodate all your request and the inconvenience it caused. Please be assured that we have discussed your feedback with our front desk team to be more diligent with their efforts moving forward. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management