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"Facility was as expected. " More

By a verified traveler on Fri 18 Mar 2022

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Hotel Description

Enjoy 2 restaurants at this 3-star Novi hotel

Near the airport

Your stay at this Novi hotel places you within a 10-minute walk of West Oaks and Twelve Oaks Mall. Twelve Mile Crossing at Fountain Walk and Lucky Strike Novi are also within half a mile (1 km).

Renovated in 2017

This smoke-free hotel includes 2 restaurants, an indoor pool, and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Unwind with a drink at the bar/lounge and enjoy perks like free self parking and a free area shuttle.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$108* Per night/room Oct 17 - Oct 18

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Four Points by Sheraton Detroit Novi ratings based on 14 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Four Points by Sheraton Detroit Novi

Everyone (9) Couples (2) Family (1)
1 out of 5
Property driveway has massive potholes. Secondly the tub drain extremely slow. The windows are screwed shut so I can’t get fresh air. There was urine in the toilet and trash still in the trash can that I didn’t contribute to. I felt like I shared a room.

Posted by on Apr 14, 2022

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Comment from Hotel Management

Apr 16, 2022 by Sarah

Dear James, Thank you for taking the time to tell us about your stay at our hotel. We just signed our contract for the parking lot, so that will be fixed by the end of May. I apologize for any issues that occurred during your stay. Thank you for choosing our hotel. Sincerely, Sarah

5 out of 5

Posted by on Oct 22, 2021

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4 out of 5
The staff was friendly and accommodating. The parking lot needs a lot of work, made parking difficult. Complementary breakfast would be nice. $15 for breakfast, we drove around the corner to the Breakfast Club for less $$ and more/better food. I cannot say enough about the staff they were great.

Posted by on Oct 18, 2021

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2 out of 5
Needed to replace the refrigerator upon entering, it was 60 degrees in the room and after turning up the heat over the night to 81, it only got up to 71. Tub not cleaned

Posted by on Aug 7, 2021

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5 out of 5

Posted by on Mar 10, 2021

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4 out of 5

Posted by on Mar 9, 2021

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3 out of 5
Clean room and nice size indoor pool and working elevators. Everything was OK. Bed a bit firmer than anticipated. Difficult time keeping the room temperature regulated. Can easily hear people talking in the hallways from inside the room which was a lot of and at times very loud. Wall paper peeling in the room as well. Decent enough for family stay just not for relaxing.

Posted by on Feb 23, 2020

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Comment from Hotel Management

Feb 24, 2020 by Keith

Thank you for staying with us and giving us your feedback.

5 out of 5
Front desk staff were extremely helpful and friendly. Kudos to Keera especially for exceptional service, helping to put a positive note on my otherwise challenging day.

Posted by on Aug 20, 2019

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Comment from Hotel Management

Aug 20, 2019 by Keith

Thank you very much for the Excellent review and kind words about Keera. We will make sure she sees this.

4 out of 5
Restaurant closes to early. I check in late and was starving.

Posted by on Jul 26, 2019

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Comment from Hotel Management

Jul 29, 2019 by Keith

We're sorry that you didn't get a chance to eat, but thank you for sharing your thoughts!

2 out of 5
Was very bad experience. Elevator and ice machine broken, never got breakfast, waited 30 min and got disgusted. Coffee in lobby cold, I could go on and on!

Posted by on Jun 6, 2019

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Comment from Hotel Management

Jun 7, 2019 by Keith

We are sorry for the issues you encountered. We will share with our team.

About the Four Points by Sheraton Detroit Novi

Location 27000 S. Karevich Drive, Novi, MI 48377

Property Features

Four Points by Sheraton Detroit Novi offers its guests an indoor pool and a 24-hour fitness center. There are 2 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 9200 square feet (855 square meters) and includes conference space. The business-friendly Four Points by Sheraton Detroit Novi also features a vending machine, concierge services, and complimentary newspapers in the lobby. Self parking is free. A complete renovation of Four Points by Sheraton Detroit Novi was completed in 2017. This 3-star Novi hotel is smoke free.

  • 220 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 9200 sq ft of conference space
  • 855 sq m of conference space
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Convenience store
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free area shuttle
  • Parking: Free self parking

Room Amenities

Four Points by Sheraton Detroit Novi offers 220 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Beds feature premium bedding. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Novi hotel provides complimentary wireless Internet access. LED televisions are featured in guestrooms. Housekeeping is provided daily.

  • LED television
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

Four Points by Sheraton Detroit Novi has 2 restaurants on site.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

  • Casino nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards, and cash.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guests are provided with free hand sanitizer
  • UnionPay
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 15 for adults, USD 5 and USD 15 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Four Points Sheraton Detroit Novi Hotel
  • Four Points Sheraton Detroit Novi
  • Four Points by Sheraton Detroit Novi Novi
  • Four Points by Sheraton Detroit Novi Hotel
  • Four Points by Sheraton Detroit Novi Hotel Novi

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.