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4.3 out of 5

"Accessible to restaurants and shopping. Associates were helpful and friendly. " More

By a verified traveler on Fri 13 Sep 2019

Hotel Description

Waterford guestrooms with free WiFi

Near the airport

You'll be within 3 miles (5 km) of Waterford Oaks Waterpark and 6 miles (10 km) of Pontiac General Hospital with a stay here. Dodge no. 4 State Park and Pontiac General Hospital are also within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a 24-hour fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Free perks include buffet breakfast, free self parking, and an area shuttle.

Free WiFi, cable TV

The 83 guestrooms have TVs with cable channels and offer free WiFi and coffee/tea makers. Other amenities include free local calls, video-game consoles, and hair dryers.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$97* Per night/room Apr 18 - Apr 19

Room, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking (Wheelchair)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Holiday Inn Express Hotel & Suites Waterford, an IHG Hotel ratings based on 10 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Express Hotel & Suites Waterford, an IHG Hotel

Everyone (8)
4 out of 5

Posted by on Aug 31, 2020

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Comment from Hotel Management

Sep 1, 2020 by Management

Thank you for your rating!

1 out of 5

Posted by on Jul 31, 2020

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Comment from Hotel Management

Aug 4, 2020 by Management

Thank you for your rating.

5 out of 5
Accessible to restaurants and shopping. Associates were helpful and friendly.

Posted by on Sep 13, 2019

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Comment from Hotel Management

Sep 13, 2019 by Management

Thank you for your rating and review.

5 out of 5

Posted by on Jul 4, 2019

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Comment from Hotel Management

Jul 7, 2019 by Management

Thank you for your rating

5 out of 5

Posted by on Jan 16, 2019

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Comment from Hotel Management

Jan 17, 2019 by Front Desk Manager

Thank you for your rating!

5 out of 5
Very nice hotel and staff. A good breakfast was available each morning, good selection of items.

Posted by on Jul 9, 2018

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Comment from Hotel Management

Jul 11, 2018 by SKE

Thank you for the rating and review. We are pleased to hear that you have enjoyed your stay with us and we look forward to your next stay with us!

3 out of 5
Just not a very clean or well kept facility. Breakfast was decent but could easily be made better.

Posted by , from northwest on Nov 18, 2017

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Comment from Hotel Management

Nov 28, 2017 by SKE

We are sad to hear that you did not enjoy your stay with us. this is not typical of our property. We hope that you are able to give us another chance to show you our high standards.

5 out of 5

Very Nice and Excellent Customer Service

Very clean and excellent customer service! Checked in during a time with no power and was already stressed and tired. Mentioned to the staff that we needed a crib and before we finished checking in - the crib was already in one of the rooms - talk about excellent customer service! Thank You!

Posted by , from Waterford MI on Mar 13, 2017

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Comment from Hotel Management

Mar 17, 2017 by Sales & Marketing Manger

Thank you for the rating and review! We work very hard to ensure our customer service skills are consistently superior. Additionally, we will let the desk staff know that you think so too!

5 out of 5

Very clean and comfortable beds with quality linens!

Pros: Free breakfast, Close restaurants, Quiet
Cons: No free Internet
This was a convenient location and was very comfortable for the price. My grandson loved the heated pool and the full breakfast was a plus. Would stay there again gladly. Great customer service at the front desk!

Posted by , from MN on Jan 2, 2013

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5 out of 5

Great Place to Stay

Nice clean rooms. Many option for breakfast. Close to shopping and restaurants. Hotel sign at entrance is easy to miss. We had to turn around and come back.

Posted by on Dec 2, 2010

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About the Holiday Inn Express Hotel & Suites Waterford, an IHG Hotel

Location 4350 Pontiac Lake Rd, Waterford, MI 48328

Property Features

Holiday Inn Express Hotel & Suites Waterford, an IHG Hotel offers its guests an indoor pool and a 24-hour fitness center. WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Free breakfast is available daily. Tour/ticket assistance, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Holiday Inn Express Hotel & Suites Waterford, an IHG Hotel. Free self parking is available. This Waterford hotel is smoke free.

  • 83 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Detroit Metropolitan Wayne County Airport (DTW) (64.2 km / 39.9 mi)
  • Train station: Pontiac Transportation Center (8 km / 5 mi)
  • Property shuttles: Free area shuttle
  • Parking: Free self parking

Room Amenities

Holiday Inn Express Hotel & Suites Waterford, an IHG Hotel offers 83 accommodations with video-game consoles and coffee/tea makers. Televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Gaming console
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 6:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Hotel Waterford
  • Holiday Inn Express Waterford
  • Holiday Inn Waterford
  • Waterford Holiday Inn
  • Holiday Inn Express Hotel And Suites Waterford
  • Holiday Inn Express Hotel Suites Waterford
  • Holiday Inn Express Hotel & Suites Waterford, an IHG Hotel Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.