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"Excellent service. Courteous staff. Perfect location " More

By a verified traveler on Wed 12 Feb 2020

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Hotel Description

Enjoy 2 restaurants at this 3.5-star Romulus hotel

Close to airport

Within 12 miles (20 km) of this hotel, you'll find Greenfield Village and Sky Zone Canton. Ford Rouge Factory Tour and Fairlane Town Center are within 12 miles (20 km).

Multiple dining options

This smoke-free hotel includes 2 restaurants, an indoor pool, and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. You'll appreciate the spa tub, bar/lounge, and laundry facilities.

Room, 2 Queen Beds, Balcony, View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$119* Per night/room Dec 18 - Dec 19

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Balcony, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Non Smoking (Concierge Level, High Floor)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking (Concierge level, High Floor)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton Detroit Metro Airport ratings based on 24 Verified Reviews

Review Summary
3.2 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sheraton Detroit Metro Airport

Everyone (19) Family (5)
1 out of 5
I booked and paid for the room through Travelocity. When checking in, they required me to swipe my credit card and charged me again for the room. The worst part is, when Travelocity contacted them to refund my double charge, they claimed that they never charged my card. They clearly double charged me because it's on my credit card statement, which I provided a copy of. In addition to the lying over the charge, the rooms are bare bones and have zero amenities. Doesnt even have water (free or not.). I'll likely never stay at this location and my work takes me to the area quite often. I can't stand the lying. again for the room. When contacte

Posted by on Jul 1, 2022

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Comment from Hotel Management

Jul 3, 2022 by General Manager

Dear Kang, We appreciate you taking a moment to share your valuable thoughts. Our team works diligently to provide a stress-free travel experience, so we regret the confusion with your account charges. Should you still have billing concerns, we encourage you to contact Travelocity directly, as they best suitably assist you in this situation. Of course, if there is anything we can do from our end, we would also be happy to help. For your convenience, our amenities are published online so they can be reviewed before making a reservation. We'll continue to strive to deliver comfortable stays to our guests, and we wish you safe travels on the road ahead.

5 out of 5

Posted by on Jul 22, 2021

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5 out of 5
Excellent service. Courteous staff. Perfect location

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 12, 2020 by General Manager

Dear Oscar, thank you for choosing Sheraton Detroit Metro Airport for your stay. We are dedicated to providing stylish comfort with an unbeatable location for our guests, and we appreciate you mentioning our accomplishments. We are also pleased to know our associates made your stay memorable. It was our pleasure serving you, and we look forward to our next opportunity to make your trip a great one. Eric Grimm, General Manager

4 out of 5

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 12, 2020 by General Manager

Dear Guest, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Sheraton Detroit Metro Airport. Eric Grimm, General Manager

1 out of 5
The room sounded like you were in a plane while the air was on- when off impossible to sleep with their INDOOR BALCONIES (What a joke!)

Posted by on Jan 7, 2020

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Comment from Hotel Management

Jan 8, 2020 by General Manager

Dear Guest, thank you for providing us with your feedback. We are truly sorry for the issues you experienced with the A/C unit of your room that disrupted your sleep. We are grateful for your patience and will be sure to share your concern with our maintenance team to ensure future guests do not encounter the same issues. We hope you will give us an opportunity to restore your confidence in us on a future visit. Eric Grimm, General Manager

4 out of 5

Posted by on Dec 28, 2019

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Comment from Hotel Management

Dec 29, 2019 by General Manager

Dear Guest, thank you for your terrific rating of Sheraton Detroit Metro Airport. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Eric Grimm, General Manager

4 out of 5
Need lamps with usb connectors so you can charge your devices. Very outdated to support modern technology.

Posted by on Jul 24, 2019

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Comment from Hotel Management

Jul 25, 2019 by Assistant General Manager

Dear Guest, thank you for reviewing our hotel. We are happy to know you had an overall wonderful stay. However, we are sorry for not meeting some of your expectations. We appreciate the feedback and hope to see you the next time you are in Detroit. Jay Benitez, Assistant General Manager

5 out of 5

Posted by on Jul 17, 2019

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Comment from Hotel Management

Jul 17, 2019 by Assistant General Manager

Dear Guest, we are delighted you had a great stay at Sheraton Detroit Metro Airport. Thank you for the nice rating, and we look forward to hosting you again soon. Jay Benitez, Assistant General Manager

4 out of 5
Every time I used my key card I had to have it rekeyed. Often when I returned at the end of the day I had to go to my room only to find the key did not work. Make a trip to the desk and back to the room just to get into the room. I also woke up the day of check out to find there was no hot water. I was on my way to an important meeting with no shower and unable to shave. We were warned the water pressure would be low, but not that there was no hot water. I asked about a later check out in hopes of the hot water coming back. I was told a later checkout would cost another night's charge greater than what I was paying. Very disappointed in my treatment that day and most of the stay.

Posted by on Jun 24, 2019

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Comment from Hotel Management

Jun 25, 2019 by Assistant General Manager

Dear Guest, thank you for taking the time to share your evaluation of your time with us. We apologize for the issues you experienced with the door keycards and the hot water. You have our assurance that we are working on each one to prevent future incidents. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Jay Benitez, Assistant General Manager

4 out of 5

Posted by on May 14, 2019

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Comment from Hotel Management

Jun 10, 2019 by YCAM

Thank you

About the Sheraton Detroit Metro Airport

Location 8000 Merriman Rd, Romulus, MI 48174

Property Features

Sheraton Detroit Metro Airport offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a 24-hour business center on site. Multilingual staff, gift shops/newsstands, and concierge services are also featured at the business-friendly Sheraton Detroit Metro Airport. A roundtrip airport shuttle is free (available 24 hours). For a fee, parking is available. This 3.5-star Romulus hotel is smoke free.

  • 359 guestrooms or units
  • 11 levels
  • 2 dining venues
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , High-speed internet access , Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge)

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Sheraton Detroit Metro Airport offers 359 accommodations with safes and coffee/tea makers. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. 52-inch LED televisions come with premium cable channels and Netflix. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Premium channels
  • Netflix
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 9:30 AM.

Sheraton Detroit Metro Airport has 2 restaurants serving lunch and dinner.

Connections - This bar specializes in American cuisine. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50.00 per pet, per stay
  • Weight limit: 50 lbs
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Extended parking is available for a maximum of 7 days.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts credit or debit cards, Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Tourism fee: USD 5.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 13.95 and USD 18.95 per person (approximately)
  • Self parking fee: USD 7.00 per day (in/out privileges)
  • Extended parking fee: USD 40.00 per week
  • Nearby parking fee: USD 11 per day
  • Pet fee: USD 50.00 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Detroit Metro Airport
  • Sheraton Metro
  • Sheraton Metro Hotel
  • Sheraton Metro Hotel Detroit Airport
  • Crowne Plaza Hotel Romulus
  • Crowne Plaza Romulus
  • Sheraton Detroit Metro Airport Hotel Romulus
  • Sheraton Detroit Metro Airport Hotel
  • Sheraton Detroit Metro Airport Romulus
  • Sheraton Detroit Metro Romulus
  • Sheraton Detroit Metro Airport Hotel
  • Sheraton Detroit Metro Airport Romulus
  • Sheraton Detroit Metro Airport Hotel Romulus

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.