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Overview of Hotel Zima

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Outdoor pool
Outdoor pool
Outdoor pool
Premium bedding, Tempur-Pedic beds, desk, iron/ironing board

4.1/5 Very Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air Conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationThe Secret Gardens22 min drive
    Popular LocationChirripo National Park27 min drive
    AirportQuepos (XQP)80 min drive
    Popular LocationNauyaca Waterfalls84 min drive

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About this area

San Isidro de El General

Located in San Isidro de El General, Hotel Zima is in the city center and near the boardwalk. Canaan Cheeses and Samaritan Chocolate are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore The Secret Gardens and Chirripo National Park. Take time off to check out the hot springs in the area, or get some fresh air with adventures like hiking/biking trails and ecotours nearby.
Popular Location

What's nearby

  • The Secret Gardens - 22 min drive
  • Chirripo National Park - 27 min drive
  • Cerro de La Muerte Peak - 51 min drive
  • Alturas Wildlife Sanctuary - 78 min drive
  • Nauyaca Waterfalls - 84 min drive

Getting around

  • AirportQuepos (XQP) - 80 min drive

Restaurants

  • Steak y Pasta – Poolside restaurant offering international cuisine. Serves breakfast, lunch, and dinner daily.

About this property

Hotel Zima

Timezone: America/Costa_Rica With a stay at Best Western Hotel Zima, you'll be centrally located in San Isidro de El General, 8.6 mi (13.8 km) from Alexander Skutch Bird Sanctuary and 11.1 mi (17.8 km) from Canaan Cheeses. This family-friendly hotel is 11.1 mi (17.9 km) from Samaritan Chocolate and 12 mi (19.4 km) from The Secret Gardens. Make yourself at home in one of the 28 air-conditioned rooms featuring LCD televisions. Your Tempur-Pedic bed comes with premium bedding. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Enjoy recreational amenities such as an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Enjoy international cuisine at Steak y Pasta, a poolside restaurant where you can take in the garden view and dine alfresco. You can also stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. A complimentary cooked-to-order breakfast is served daily from 5 AM to 10 AM. Featured amenities include a 24-hour business center, express check-in, and complimentary newspapers in the lobby. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard sanitization guidelines of We Care Clean (Best Western)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Onsite parking is wheelchair accessible
  • Roundtrip airport shuttle (surcharge) from 6:00 AM - 9:00 PM
  • Airport shuttle on request

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • 24-hour pool access
  • Fitness center
  • Outdoor pool
  • Skydiving

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Trampoline

Conveniences

  • Front-desk safe
  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Business services

  • 2 meeting rooms
  • Business center
  • Coworking space
  • Conference space (1292 square feet)

Outdoors

  • Garden
  • Terrace

Spa

  • 3 hot springs
  • Hot springs open from 9:00 AM - 4:00 PM
  • Hot springs water temperature (Fahrenheit) - 104

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Handrails in stairways
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan
  • Linens
  • Pillow menu
  • Premium bedding
  • Tempur-Pedic bed

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Shower

Entertainment

  • 26-inch LCD TV
  • Cable channels

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Desk
  • Free local calls
  • Iron/ironing board (on request)
  • Phone

Policies

Check-in

Check-in from 1:00 PM - 8:00 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 200 per vehicle (one-way, maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Hot springs access available from 9:00 AM to 4:00 PM
No pets and no service animals are allowed at this property
4.1
Very Good
5 - Excellent
15
4 - Good
14
3 - Okay
6
2 - Poor
2
1 - Terrible
1

4.1/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

3.8/5

Property conditions & facilities

4/5 Good

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service
La atención del personal es extraordinaria, la infraestructura del hotel es muy regular, deteriorado.
Stayed 1 night in Jan 2020

5/5 Excellent

Happy face iconLiked: Staff & service, property conditions & facilities, room comfort
Great location
Good location. Great king bed. Floors were in need of cleaning well.
Stayed 2 nights in Dec 2019

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Prop Mngr Diana and Mikey were very nice. The place is a jungle setting along beautiful river. Close to Mercado and easy to access by foot or car.
Stayed 1 night in Nov 2019

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
An outstanding aspect of this hotel is the magnificent service provided by its staff, with kindness and efficiency make guests feel very good in their facilities. The rooms are clean and spacious. A good breakfast is provided and the food in general is very good and reasonably priced. The location of the hotel is excellent, very close to different types of services. Highly recommended.
Stayed 3 nights in Aug 2019

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, spacious rooms, great restaurant!
Stayed 1 night in Jul 2019

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