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Overview of Cristal Ballena Boutique Hotel & Spa

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Beach nearby, free beach shuttle
Beach nearby, free beach shuttle
Beach nearby, free beach shuttle
Outdoor pool, pool umbrellas, sun loungers

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Pool
  • Spa
  • Parking included
  • Air Conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationArco Beach3 min drive
    Popular LocationMarino Ballena National Park4 min drive
    Popular LocationVentanas Beach9 min drive
    AirportPalmar (PMZ-Palmar Sur)35 min drive

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About this area

Ballena

Located in Ballena, Cristal Ballena Boutique Hotel & Spa is in a national park and near the beach. The area's natural beauty can be seen at Marino Ballena National Park and Uvita Beach. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and hiking/biking trails nearby.
Popular Location

What's nearby

  • Arco Beach - 3 min drive
  • Marino Ballena National Park - 4 min drive
  • Uvita Beach - 5 min drive
  • Ventanas Beach - 9 min drive
  • Tortuga Beach - 9 min drive

Restaurants

  • Pura Vida – Poolside restaurant offering international cuisine. Serves breakfast, lunch, and dinner daily. Kids' menu available.

About this property

Cristal Ballena Boutique Hotel & Spa

Hop on Cristal Ballena Boutique Hotel & Spa's free shuttle to the beach or pamper yourself at the resort's full-service spa. All 21 rooms offer comforts like Tempur-Pedic beds and premium bedding, plus free WiFi and flat-screen TVs with satellite channels. Other amenities available to guests include furnished balconies, minibars, and room service.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking
  • RV/bus/truck parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge)
  • Free beach shuttle

Food and drink

  • Free buffet breakfast
  • 1 restaurant and 1 coffee shop/café
  • 1 bar
  • Room service available

Things to do

  • Billiards/pool table
  • Full-service spa
  • Outdoor pool

Family friendly

  • Dry cleaning service
  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Banquet hall
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Library
  • No elevators

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • German
  • Spanish

Business services

  • 1 meeting room
  • Business center
  • Conference space (861 square feet)

Outdoors

  • Garden
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

More

  • Books
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan
  • Free cribs/infant beds
  • Premium bedding
  • Tempur-Pedic bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower

Entertainment

  • Cable/satellite channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Minibar

Outdoor space

  • Furnished balcony

More

  • Desk
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2:00 PM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

The front desk is open daily from 6:00 AM - 10:00 PM
This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: CRC 37000
  • Christmas Eve (24 December) Gala Dinner per child: CRC 37000 (from 4 to 11 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: CRC 52000
  • New Year's Eve (31 December) Gala Dinner per child: CRC 52000 (from 4 to 11 years old)

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: CRC 105000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: CRC 70000 (one-way), (up to 11 years old)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
4.7
Exceptional
5 - Excellent
60
4 - Good
19
3 - Okay
1
2 - Poor
1
1 - Terrible
0

4.8/5

Cleanliness

4.8/5

Staff & service

4.8/5

Amenities

4.6/5

Property conditions & facilities

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing! Perfect for couples or travellers looking for a relaxing trip! Grounds and hotel is beautiful. Service was great throughout the entire hotel, especially Helbert in the restaurant. Owners were nice and gave us a smile each morning. Would highly recommend !
Stayed 2 nights in Jan 2020

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, excellent food, great location, attentive staff. Didn't like bugs in outdoor eating restaurant.
Stayed 5 nights in Jul 2019

5/5 Excellent

Traveled with family and small children, Business traveler
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
We've been to Costa Rica several times over the past 2 years. This hotel is one of the best family-friendly hotels in the area. The family suite has a master bed, and a twin bed. It had a HUGE wrap around balcony that was safe enough for our almost 3 yr old. The breakfast every morning at the restaurant was perfect. The coffee is amazing. The views? SICK. Toucans every morning outside our window. Monkeys howling. The property is expansive. Infinity pool, it has its own hiking trail, a yoga studio, spa, etc. But, the VIEWS are truly amazing. The 3 sisters rock formation is right in the view. Anyways, I'm rambling. We were so happy with this hotel. It is right on the main highway. If you don't already know, ALWAYS RENT A CAR IN SAN JOSE. We always use Alamo. But, don't be afraid of driving in CR. The roads are safe. Getting to this hotel from San Jose is SUPER EASY. Rent a car. Get one with 4x4. Mandatory for CR in general. Enjoy!! This hotel is awesome. We were very happy.
Stayed 5 nights in Apr 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here. You won’t regret it.
This is a beautiful hotel with spectacular grounds great staff and an amazing view. Stay here if in Uvita.
Stayed 2 nights in Apr 2019

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, incredible views, great management and staff. Hard to beat this hotel for the price anywhere in the mid Pacific. Lots of birds and amazing sunsets at the restaurant. Definitely memorable..oh and by the way..our 6th time here!!!
Stayed 1 night in Apr 2019

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