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Best Western Palace Hotel & Casino

4.0 star property
4-star beachfront hotel with 2 restaurants

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Best Western Palace Hotel & Casino

Photo gallery for Best Western Palace Hotel & Casino

On the beach
Front of property
Standard Room, 2 Twin Beds, Non Smoking, Sea View | View from room
2 restaurants, breakfast served
Lobby

Overview of Best Western Palace Hotel & Casino

Reviews
7.4

Good

Popular amenities

  • Hot TubHot TubHot Tub
  • Breakfast availableBreakfast availableBreakfast available
  • PoolPoolPool
  • SpaSpaSpa
  • Free WiFiFree WiFiFree WiFi
  • Parking availableParking availableParking available

Check out the area

Map
Central Promenade, Douglas, England, IM2 4NA
  • Popular LocationDouglas Beach1 min walk
  • Popular LocationPalace Casino1 min walk
  • Popular LocationGaiety Theatre12 min walk
  • AirportIsle of Man (IOM)22 min drive

Room options

View all photos for Standard Room, 2 Twin Beds, Non Smoking, Sea View

Standard Room, 2 Twin Beds, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Twin Beds, Non Smoking, Sea View

  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Sea View

Deluxe Room, 1 King Bed, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Non Smoking, Sea View

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Suite, 1 King Bed, Non Smoking

  • 172 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

View from room

Standard Room, 1 Double Bed, Non Smoking

  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Twin Beds, Non Smoking

  • 161 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking, Sea View

Standard Room, 1 Double Bed, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking, Sea View

  • Sleeps 2
  • 1 Double Bed

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The price is $102
per night
$123 total
includes taxes & fees
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About the neighborhood

Douglas

Beachfront retreat .You'll be steps from Palace Casino and a 5-minute walk from Douglas Beach. Gaiety Theatre and Onchan Pleasure Park are also within 2 miles (3 km).

What's nearby

  • Douglas Beach - 1 min walk
  • Palace Casino - 1 min walk
  • Gaiety Theatre - 12 min walk
  • Manx Museum - 19 min walk
  • Tower of Refuge - 3 min drive

Getting around

  • Douglas Ferry Station - 7 min drive
  • Isle of Man (IOM) - 23 min drive

Restaurants

  • Bordello - 3 min drive
  • Golden Gate Chinese Take Away - 4 min drive
  • Terrace Chippy & Diner - 20 min walk
  • Bushy's TT Village - 11 min walk
  • 1886 Bar & Grill - 19 min walk

About this property

Best Western Palace Hotel & Casino

4-star beachfront hotel with 2 restaurants
Best Western Palace Hotel & Casino offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business center and meeting rooms are available. A casino, a spa tub, and a sauna are also featured at the business-friendly Best Western Palace Hotel & Casino. Parking is available for a fee.

  • 1 building
  • 133 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Meeting rooms
  • Built in 1965
  • Casino
  • Deli
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • Bar or lounge
Best Western Palace Hotel & Casino offers 133 accommodations with safes and coffee/tea makers. LED televisions come with digital channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Douglas hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa.

Languages

English, Filipino, French, Italian, Polish, Portuguese, Spanish

Property amenities

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 4 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM–10:00 AM for a fee: GBP 12.95 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Casino
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Spa tub
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • LED TV with digital channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 12.95 per person
  • Self parking fee: GBP 4 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Barclaycard. Cash is not accepted. 

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

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BEST WESTERN Palace Casino Douglas
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BEST WESTERN Palace Hotel & Casino Isle Of Man/Douglas
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Best Western Palace Hotel & Casino Hotel Douglas

Frequently asked questions

How close is Best Western Palace Hotel & Casino to the airport?

Best Western Palace Hotel & Casino is 9.8 mi (23-min drive) away from the Isle of Man (IOM) airport, the closest popular airport to the property.

How much does it cost to stay at Best Western Palace Hotel & Casino?

As of Apr 23, 2024, prices found for a 1-night stay for 2 adults at Best Western Palace Hotel & Casino on Apr 27, 2024 start from $81.52, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Palace Hotel & Casino have an airport shuttle?

Airport shuttle services are not available at Best Western Palace Hotel & Casino.

How close is Best Western Palace Hotel & Casino to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does Best Western Palace Hotel & Casino offer free breakfast?

Free breakfast isn’t provided at Best Western Palace Hotel & Casino, but buffet breakfast is offered for a fee of GBP 12.95 per person. It's available every day from 7 AM to 10 AM.

Is there a casino at Best Western Palace Hotel & Casino?

Yes, there's a casino on site.

What time is check-in at Best Western Palace Hotel & Casino?

Check-in start time: 4:00 PM; Check-in end time: midnight.

Is there free parking at Best Western Palace Hotel & Casino?

Free parking is not available at this hotel. Self parking is available for GBP 4 per day.

Does Best Western Palace Hotel & Casino have a pool?

Best Western Palace Hotel & Casino features an indoor pool.

Does Best Western Palace Hotel & Casino have a restaurant?

Best Western Palace Hotel & Casino is home to Paragon Restaurant, which features ocean views.

Does Best Western Palace Hotel & Casino have a spa?

Yes, this hotel has a spa.

How close is Best Western Palace Hotel & Casino to downtown Douglas?

Best Western Palace Hotel & Casino is 0.3 mi away from Douglas Promenade.

Best Western Palace Hotel & Casino Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 159 out of 760 reviews" "
Rating 8 - Good. 300 out of 760 reviews" "
Rating 6 - Okay. 205 out of 760 reviews" "
Rating 4 - Poor. 70 out of 760 reviews" "
Rating 2 - Terrible. 26 out of 760 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Justin

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

Denis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

diana

Liked: Cleanliness, room comfort
Disliked: Staff & service
I couldnt stay the full 4 days due to wether conditions and ferries being cancelled i was offered no reduction due to this. I have stayed at this hotel many times and never had a problem i feel really upset about their lack of interest in my position. There was also no reduction in rhe cist if breajfast and dinner for guests.
Stayed 4 nights in Dec 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service
It was a good room and bfast was lovely. Charging although small amout for parking was unnecessary. Overall needs a face lift but would go again.
Stayed 1 night in Dec 2023

8/10 Good

Elizabeth

Traveled with family
Sisters reunion
Hotel lovely position, delight to open curtains to sweeping views of Douglas Bay. Room a decent size as was bathroom but didn’t care for shower over bath, controls very primitive, difficult to get correct water temperature and shower head far too high for 5’2” ladies. Beds reasonably comfortable but pillows very hard. Dining room very pleasant friendly if not always efficient staff, breakfast very good best continental I’ve encountered for some time, cooked looked good too, tea & coffee not so good cold on 1st morning though they did bring out more that was hot. Dinners were also good, especially the fish dish from the kitchen and very good value. I will stay here again and recommend to family & friends.
Stayed 3 nights in Nov 2023

6/10 Okay

Kelly

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Found it untidy
Stayed 4 nights in Nov 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023

8/10 Good

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely sea view
Nice hotel, comfortable stay, lovely sea view, hotel starting show it’s age, could do with modernisation soon
Stayed 7 nights in Nov 2023

8/10 Good

Iris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from our room overlooking the Douglas Promenade is fantastic. Hotel is close to Electric Tram end, with easy bus service. Nice pool.
Stayed 3 nights in Aug 2023

8/10 Good

andrew

Stayed 3 nights in Oct 2023