6/10 Okay
David
Traveled with family
Feb 23, 2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My wife had stayed in the same hotel in December and had an amazing room so we booked it for the family. The room shown on the website was nothing like the room we were given!
The lead up to the room smelt of Damp and the carpets were thread bare and patched in places. The rooms carpets were black in places and covered in stains. The bathroom shower was small and the water pressure was awful so unusable. The toilet flush was hanging off the system and the whole bathroom was dated and old.
The sheets smelt musky as if they had been stored somewhere damp. There was no bedside table so we had to use a chair! The room had two plugs which were on the other side of the room to beds.
We complained and the staff were very good and moved us to a better room free of charge. The staff throughout the stay were excellent. The hotel itself needs updating, the windows are ill fitted and a lot of condensation. The aircon was so noise and didn’t even cool the room.
The food is nothing like is advertised on the posters and website and at best was OK. The whole place needs an update and modernised. We won’t be staying again unless a lot improves. But credit to the staff who were excellent, they just don’t have much to work with!
David
Stayed 3 nights in Feb 2024