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4.2 out of 5

"My first time here...friendly staff...easy to find your way around " More

By a verified traveler on Sun 15 Aug 2021

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Hotel Description

Enjoy 4 restaurants at this 4-star Dover hotel

In Dover

You'll be steps from Dover Downs Casino and within a 15-minute walk of Memorial Hall Gymnasium. Delaware State Police Museum and Education Center and Delaware Agricultural Museum and Village are also within 2 miles (3 km).

Casino, health club

This smoke-free hotel features a casino, a full-service spa, and 4 restaurants. Business travelers can take advantage of the free WiFi in public areas. Relax with a drink at one of the 5 bars/lounges and enjoy perks like free self parking.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$149* Per night/room Aug 31 - Sep 1

Deluxe Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Bally's Dover Casino Resort ratings based on 28 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Bally's Dover Casino Resort

Everyone (17) Couples (7) Family (3)
2 out of 5
No pool, no room service, no housekeeping for room (why is it ok to clean after we checkout but not why we're staying there daily. That's part of the included cost you pay but no adjustment of room charges is unacceptable). Many undesirables hanging around the casino on the weekend without masks and doesn't give you a secure feeling when transiting around the grounds.

Posted by , from Norfolk on Feb 17, 2022

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Comment from Hotel Management

Feb 18, 2022 by Customer Service

Dear Lynne, Thank you for choosing Dover Downs Hotel & Casino for your recent stay. We apologize that the we did not meet your expectation regarding your overall stay. I have forwarded your comment to the Hotel and Food & Beverage departments and appreciate you letting us know.

5 out of 5
My first time here...friendly staff...easy to find your way around

Posted by on Aug 15, 2021

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Comment from Hotel Management

Aug 16, 2021 by Customer Service

Dear Guest, Thank you for choosing Dover Downs Hotel & Casino for your recent stay. We are pleased that you enjoyed your stay. We appreciate the stay rating and kind comment. We are looking forward to welcoming you back again soon

4 out of 5

Posted by on Jun 29, 2021

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5 out of 5
The jacuzzi needed cleaning. Everything else was a pleasure.

Posted by on Jun 14, 2021

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Comment from Hotel Management

Jun 14, 2021 by Customer Service

Dear Guest, Thank you for choosing Dover Downs Hotel & Casino for your recent stay. We are pleased that you enjoyed your overall stay and apologize that the jacuzzi did not meet your expectation. I have forwarded your comment to the Hotel and appreciate you letting us know. We look forward to welcoming you back again soon

4 out of 5
The cleanliness of the room and friendliness of the staff

Posted by on May 31, 2021

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Comment from Hotel Management

Jun 1, 2021 by Customer Service

Dear Guest, Thank you for choosing Dover Downs Hotel & Casino for your recent stay. We are so pleased that you enjoyed your stay and we appreciate the stay rating. We look forward to welcoming you back again soon

3 out of 5
I thought the rooms were outdated. I was looking for a little more pizzazz. But they were clean and comfortable.

Posted by on May 22, 2021

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Comment from Hotel Management

May 25, 2021 by Customer Service

Dear Guest, Thank you for choosing Dover Downs Hotel & Casino for your recent stay. We apologize that you we did not meet your expectations regarding your room décor. We do hope that you will return and allow us to welcome you back again.

4 out of 5

Posted by on May 12, 2021

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Comment from Hotel Management

May 25, 2021 by Customer Service

Dear Guest, Thank you for choosing Dover Downs Hotel & Casino for your recent stay. We are so pleased that you enjoyed your overall stay and we appreciate the stay rating. We look forward to welcoming you back again soon

3 out of 5
I feel like the COVID procedures are over the top and really ruined what this was supposed to be.

Posted by on Apr 25, 2021

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Comment from Hotel Management

Apr 27, 2021 by Customer Service

Dear Guest, Thank you for choosing Dover Downs Hotel & Casino for your recent stay. We are pleased that you enjoyed your overall stay. Our Covid restrictions are governed by our State and hopefully as restrictions loosen so will our Covid requirements. We hope these required restrictions will not prevent you from letting us welcome you back again.

5 out of 5

Posted by on Mar 29, 2021

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Comment from Hotel Management

Apr 8, 2021 by Customer Service

Dear Guest, Thank you for choosing Dover Downs Hotel & Casino for your recent stay. We are pleased that you enjoyed your overall stay and appreciate the stay rating. We look forward to welcoming you back again soon

2 out of 5
The hotel was nice. Was not made aware reservation

Posted by on Feb 25, 2021

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Comment from Hotel Management

Feb 25, 2021 by Customer Service

Dear Guest, Thank you for choosing Dover Downs Hotel & Casino for your recent stay. We apologize that we did not meet your expectation regarding something about your stay. We hope we will be able to welcome you back again.

About the Bally's Dover Casino Resort

Location 1131 N Dupont Hwy, Dover, DE 19901

Renovations + Closures

The following facilities or services will be unavailable from May 5 2022 to December 31 2022 (dates subject to change):

  • Swimming pool

Property Features

Bally's Dover Casino Resort offers its guests a full-service spa and a health club. There are 4 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 5 bars/lounges. Public spaces have free WiFi. A casino, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Bally's Dover Casino Resort. Free self parking is available. This 4-star Dover hotel is smoke free.

  • 1 building
  • 500 guestrooms or units
  • 10 levels
  • 4 dining venues
  • 5 bars or lounges
  • Casino
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Bally's Dover Casino Resort offers 500 accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. LCD televisions come with premium cable channels. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

  • Bathrooms are partially open
  • Pillowtop beds
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 8:00 AM to 11:00 AM.

Gr8 Burgers & More - This restaurant serves dinner only.

Jerry Longos - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Sugar Factory - Onsite theme restaurant. Open daily.

Sweet Perks 2 - Onsite coffee shop. Open daily.

Royal Prime Steakhouse - Onsite steakhouse. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Golfing nearby

Spa Services

Toppers Spa and Salon has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

The spa is open daily.

  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Thai massage
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 8 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and Eurocard. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available.

  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay
  • Resort fee: USD 10.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15.00 and USD 25.00 per person (approximately)
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dover Downs
  • Dover Downs Hotel & Casino
  • Downs Hotel & Casino
  • Dover Downs Hotel And Casino
  • Dover Downs Hotel Dover
  • Dover Downs Hotel Casino
  • Downs Hotel Casino
  • Dover Downs Casino
  • Dover Downs Hotel And Casino
  • Downs Dover
  • Dover Downs Hotel Casino
  • Bally's Dover Casino Dover
  • Bally's Dover Casino Resort Hotel
  • Bally's Dover Casino Resort Dover
  • Bally's Dover Casino Resort Hotel Dover

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.