We stayed here for 2 nights as we were visiting family. Upon arrival (Fri 29th) we were greeted by a very friendly front counter lady who gave my son a litle activity pack and engaged with him throughout the booking in process. We left a family member in the lobby whilst we went to our room and when we got back she was enjoying a hot chocolate next to the fireplace. She had been told to make herself at home - I thought this was lovely.
My 4 year old is very active (loves to run), the other receptionist (red hair) was very accommodating and gave him paper and crayons to draw. Every time she saw him she would acknowledge him.
The bar man was also very friendly, was happy to chat and went the extra mile by ensuring we were not overcharged when they ran out of a specific wine.
Athought this hotel is very dated (worn carpet in room, colour scheme, hole in bathroom floor and in walls, old radiator, colour and varnish loss on doors, floors, and walls) the front if house staff definately made up for it.
Housekeeping were not as attentive, they replaced our towels and made the beds but left the dirty cups/glasses in the room and didnt replace the finished toilet roll.
Breakfast was lovely and had a good buffet selection. My family member was also able to join for a fee.
Even though the hotel is dated and lacks gym/pool facilities - I would stay here again as the hospitality was on point.