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"The room was great except for lack of soundproofing from the room above. " More

By a verified traveler on Tue 17 Aug 2021

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Hotel Description

Enjoy the indoor pool at this 3-star Horseheads hotel

In Horseheads

At this Horseheads hotel, you'll be within 3 miles (5 km) of Museum at the Depot and 6 miles (10 km) of Bethany Village. Wings of Eagles Discovery Center and Mark Twain State Park are also within 6 miles (10 km).

Business services

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Self parking, a snack bar/deli, and a library are also offered.

Soaking tubs, free WiFi

Boasting deep soaking bathtubs, the 70 guestrooms also offer free WiFi and flat-screen TVs. Other amenities include coffee/tea makers, free weekday newspapers, and free local calls.

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$88* Per night/room Feb 9 - Feb 10

Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Country Inn & Suites by Radisson, Big Flats (Elmira), NY ratings based on 21 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Country Inn & Suites by Radisson, Big Flats (Elmira), NY

Everyone (13) Couples (4) Family (4)
2 out of 5
First room was filthy. Complained and got moved to another room which was just as dirty… multiple yellow urine stains on sheets and comforter along with black hairs. Make up stains on pillow cases.

Posted by on Sep 29, 2021

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2 out of 5

Posted by on Sep 16, 2021

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4 out of 5
The room was great except for lack of soundproofing from the room above.

Posted by on Aug 17, 2021

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5 out of 5
Wonderful staff, they were super helpful after a 10 hour drive

Posted by on Jul 11, 2021

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1 out of 5
Horrible service it was horrible. Never stay here . i will never again

Posted by on Apr 14, 2021

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4 out of 5

Posted by on Jan 24, 2021

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5 out of 5

Posted by on Dec 30, 2019

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4 out of 5

Posted by on Nov 29, 2019

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4 out of 5

Posted by on Nov 22, 2019

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3 out of 5
would have liked military discount, but we made the reservation on line so, to bad so sad, we didn't get the discount

Posted by on Oct 9, 2019

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About the Country Inn & Suites by Radisson, Big Flats (Elmira), NY

Location 105 E Mall Rd, Horseheads, NY 14845

Property Features

Country Inn & Suites by Radisson, Big Flats (Elmira), NY offers its guests an indoor pool and a fitness center. There's a snack bar/deli on site. Business amenities include a business center and a meeting room. WiFi is free in public spaces. Event space at this hotel measures 192 square feet (17 square meters). The business-friendly Country Inn & Suites by Radisson, Big Flats (Elmira), NY also features a library, complimentary newspapers in the lobby, and laundry facilities. For a fee, parking is available. This 3-star Horseheads hotel is smoke free.

  • 70 guestrooms or units
  • 3 levels
  • 192 sq ft of conference space
  • 17 sq m of conference space
  • Deli
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Library
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Country Inn & Suites by Radisson, Big Flats (Elmira), NY offers 70 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary weekday newspapers along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Deep soaking tub
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

  • Golfing nearby

Spa Services

  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Safety Protocol (Radisson)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: USD 7 per day (in/out privileges)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Country Inn Carlson Big Flats Elmira Horseheads
  • Country Inn & Suites by Radisson, Big Flats (Elmira), NY Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.