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"When booking the room for our stay, we chose a room with a king size bed because the advertisement pictures showed a jacuzzi tub in the corner of the ... " More

By a verified traveler on Thu 10 Sep 2020

Hotel Description

Enjoy the free WiFi at this Horseheads hotel

In Horseheads

You'll find Museum at the Depot and Bethany Village within 2 miles (3 km) of this hotel. Mark Twain State Park and Wings of Eagles Discovery Center are also within 6 miles (10 km).

Round-the-clock service

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Multilingual staff can provide around-the-clock assistance and laundry facilities are on offer.

Free WiFi, refrigerators

The soundproofed guestrooms offer free WiFi and free local calls. TVs come with cable channels, and other amenities include refrigerators and microwaves.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$65* Per night/room Apr 21 - Apr 22

Standard Room, 1 King Bed, Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Smoking

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Travel Inn Horseheads ratings based on 14 Verified Reviews

Review Summary
2.1 out of 5 2.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Travel Inn Horseheads

Everyone (1) Couples (2) Family (4)
5 out of 5
When booking the room for our stay, we chose a room with a king size bed because the advertisement pictures showed a jacuzzi tub in the corner of the king size bed room, along with pictures of different angles of the jacuzzi tub itself. The room we were assigned to for our trip did not, actually, have a jacuzzi tub included in it. We asked about paying an additional amount in order to upgrade, but the front desk staff member told us that room was already in use for the weekend. With that being said, we actually did still truly enjoy our stay with the Knight's Inn of Horseheads! Our room was smaller than expected, but it was furnished with everything we needed, and it was very clean and neat. The hotel staff members were all very helpful and polite, and the nightly rates for the room were very reasonable. On the second night of our stay we attempted to heat some food in the microwave, but it was inoperable for some reason. The front desk staff member immediately brought a different microwave to our room and switched it out with the inoperable one. The hotel was secluded enough to offer a quiet, low-key outdoor environment, but it's located within a mile from one or more large shopping centers and several 2, 3, and 4-star restaurants.

Posted by , from Northern Virginia on Sep 10, 2020

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Comment from Hotel Management

Sep 15, 2020 by Paul

Thank you so much!

2 out of 5
Bed bugs when i got home from this place the next day the entire house hold had bed bugs

Posted by , from Syracuse ny on Jun 2, 2020

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Comment from Hotel Management

Jun 2, 2020 by Paul

I'm very sorry to hear that you are not happy with your experience, we just remodel all the rooms.

2 out of 5
housekeeping never came to make beds or change towels. the room had an odd odor to it. TV was poor. the only positive is that they had good internet service.

Posted by on Oct 7, 2019

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Comment from Hotel Management

Oct 8, 2019 by Paul

"Thank you for your review I'm Sorry to hear you that.

1 out of 5
My daughter and I tried staying one night and I found a bed bug crawling on the pillow she was laying on,I reached out to the front desk and the lady was very disrespectful and spoke to me as if I was wrong.I wanted my money back and she did not want to give it back because I booked through Travelocity,she spoke with them and didn't tell them I didn't want the room because I didn't like it....NO It was because of the bed bugs and she tried to hide it from them,my money was returned but I will never go back there again disrespectful desk lady!!!

Posted by on Jul 24, 2019

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Comment from Hotel Management

Jul 25, 2019 by Paul

We have inspected the room you've stayed in, and there were no bugs. Sorry for the inconvenience.

1 out of 5
This property is very shabby. Smelly room, horrible breakfast. We are low budget travelers and this was one of the worst places we have stayed. Even the TV reception was terrible.

Posted by , from Melbourne, FL on Jul 6, 2019

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Comment from Hotel Management

Jul 7, 2019 by Paul

we feel extremely sorry for the bad experience that you had during your stay. This is totally a new management and hence are improving the guest experience at this property. we look forward to improve our guests' television experience along with other facilities.

1 out of 5
Old. Beat up. Not clean. I would never want my wife or daughter to stay there. I would think Travelocity would not want to be associated with a property such as this

Posted by on Jun 30, 2019

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Comment from Hotel Management

Jul 2, 2019 by Paul

We're sorry you were unhappy. Thanks for letting us know.

3 out of 5
Pros: Clean
Cons: Check bed for comfort.
Clean pleasant room but one bed very uncomfortable. Staff civil.

Posted by on May 16, 2016

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Comment from Hotel Management

Apr 29, 2019 by Paul

THANKS FOR LETTING US KNOW. SORRY FOR UNCOMFORTABLE

2 out of 5

Clean, if somewhat run-down rooms.

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
Cons: Poor breakfast
This was a good deal for the money. There are no amenities to speak of here and the rooms are a little run down, but it was clean, the staff was courteous and the rooms inexpensive. I'll stay again.

Posted by , from New Hampshire, USA on Jan 18, 2012

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2 out of 5

Drive further and pay more!!! You'll be glad you did!!!

Courteous helpful staff, but dont know why they would continue working at this pit. Our cell...excuse me, ROOM hadnt been cleaned when we arrived at 10PM, but desk clerk cleaned it herself. Very small and cramped, and not enough parking spaces in front of rooms. Bed and pillows were as soft as warm marshmallows. Probably built in the 1950s, this place needs serious updating.

Posted by on Nov 27, 2009

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3 out of 5

Quiet & Nice!

When I arrived at the place noone was at the desk, used the phone on the wall to call but it did not work. Used my own phone and a few minutes later the person came. I prebooked my room so it was alright because I just filled out my paperwork and headed to the room. The room was nice and it was quiet. It was 30 minutes from where I needed to go. When it came to checking out, it was quick and I was off and running.

Posted by on Jun 26, 2009

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Property Features

Travel Inn Horseheads offers its guests barbecue grills, multilingual staff, and coffee/tea in a common area. Public spaces have free WiFi. The business-friendly Travel Inn Horseheads also features laundry facilities, a television in a common area, and RV/bus/truck parking. Self parking is free. Smoking is allowed in designated areas at this Horseheads hotel.

  • 80 guestrooms or units
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • BBQ grill(s)
  • Television in lobby
  • Smoking in designated areas

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

Travel Inn Horseheads offers 80 air-conditioned accommodations with complimentary toiletries. Cable television is provided. Guests can make use of the in-room refrigerators and microwaves. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Bathrooms are partially open
  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Toiletries (free)
  • Telephone
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Connecting rooms available

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

This property requires full payment at check-in for all bookings where payment for the stay will be made on site instead of at the time of booking.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Cribs (infant beds) are not available.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer.

  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • No cribs (infant beds) available
  • LGBTQ friendly
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Debit cards
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions