7 Jun 2019
Worst experience ever!
Definitely not luxury accommodations as described. Everything was a disaster from the moment we tried to find to locate the property down this remote non passable little dirt road. More warning should be given on road condition and location of property. I understand the owner has no control of washout on road but it is something people should be aware of. When finally located property on second try, first attempt we had to walk to location as road was washed out. I am not sure how we would have found property if it had been after dark. When finally found property we were unable to find any staff on site. Second try got to property using another road only to find accommodation was totally unexceptable. Rooms were very musty smelling, damp and worst of all no heat due to furnace being broken. We were told it would take a “couple” of days to be fixed. We were scheduled to stay 3 nights. The temperature in the room was only 63 degrees at 3 pm in the afternoon. Forecasted overnight temperature that night was only 34 degrees. A small space heater was offered but to heat the rooms. In the bathroom the shower door was taped with black tape. Kitchen looked like it had seen better days. Dehumidifiers were running to take dampness out of rooms but all and all we were unable to stay and ended booking into a local hotel which we should have done in the first place. Very disappointed especially after a six hour drive to property and finding it in its current situation. I would not recommend this property. Definitely be aware and perhaps ask more questions if thinking of booking this property. At this point I am unsure if I will be refunded the money I paid in full to rent this property. Huge disappointment!