- Disliked: Staff & service, property conditions & facilities
We liked the size of the room and amenities. It wasn’t as clean as I would prefer. It has stainless steel appliances and they were very streaky. Housecleaning was very minimal. They didn’t even bother to vacuum the room. All in all it was OK until after we checked out and had a call a few hours later that we were being charged for damagaes claiming we melted an bag of ice and left the water running and it flooded. They would not listen to us that this did not happen. There were 4 of us and we checked the room and made sure all was OK. We didn’t even take the ice out of freezer... why would we melt it in the sink. They would not listen to reasons. We adamant that we were lying about this. This did not happen by any of us and I am livid about this and will NEVER stay at this chai again! I will be making everyone aware of what happened here and to not take a chance that you will be accused and discriminated against! So all in all a nice weekend was ruined by this hotel.