2/10 Terrible
eliya
Feb 16, 2024
Disliked: Cleanliness, staff & service, room comfort
I never in my life gave a bad review to anyone
I booked 6 nights at this hotel
travel for 1 month in Guatemala < best country in the world >. so this part of my trip was the relax chill part
hotel was under construction so pool area can't be used
they offer me free massage I arrive to the USA and find out that they billed me for it after they sent me WhatsApp that is free because of the noise and constaction
on top of this
when I was on a tour they called me to let me know they need my room and put me in different room without my OK
all my clean stuff mixed with my dirty things
as of this moment they don't correct my bill after I reach out to them few times and seems to not care of this
won't be surprise to hear of other being over charged
to be honest for the price you pay look at other option
also be aware they charge $25 per person if you use the boat to get into Flores
free time is 7am and 1pm going
and return is 5.30pm
so you can end up paying lots of money if you there for few days. so keep in mind
I had no idea about this
enjoy Guatemala
eliya
Stayed 6 nights in Jan 2024