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Hotel Villa Maya

3-star property
Laguna Petenchel, Santa Elena Petén, Flores, Peten 1-855-201-7819
4.7 out of 5
Exceptional!
See all 3 travelocity Reviews

"The property was very clean and relaxing. Pool area could use an update. The restaurant food was yummy!! Staff was very friendly and helpful. The ho ... " More

By a verified traveler on Thu 24 Nov 2022

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Hotel Description

Family-friendly 3-star hotel near Cuevas de Ak'tun Kan

On lake

Within 6 miles (10 km) of this hotel, you'll find Lake Petén Itzá and Cuevas de Ak'tun Kan. San Miguel & Tayazal is within 6 miles (10 km) and Flores Dock is within 9 miles (15 km).

Full-service spa, dining

A full-service spa, a 24-hour gym, and a restaurant are all featured at this smoke-free hotel. Families will appreciate the children's pool, onsite laundry facilities, and babysitting. Enjoy the outdoor pool and perks like free self parking and free WiFi.

Standard Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$92* Per night/room Apr 21 - Apr 22

Superior (doble)

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Triple Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Standard Single Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Villa Maya ratings based on 3 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Villa Maya

Everyone (1) Family (1)
4 out of 5
The property was very clean and relaxing. Pool area could use an update. The restaurant food was yummy!! Staff was very friendly and helpful. The hotel tour service to Tikal was outstanding, the trip to Tikal was amazing.

Posted by on Nov 24, 2022

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Comment from Hotel Management

Nov 24, 2022 by Hotel Villa Maya

Thanks for your feedback. We are happy you had a pleasant experience with us. We will take note about the comment on the pool area. Hope to see you back in the near future!

5 out of 5

Posted by on Apr 2, 2021

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Comment from Hotel Management

Jun 21, 2021 by fer

Gracias por sus comentarios son muy importante para nosotros

5 out of 5
Me gustó el ambiente, en medio de la selva y una laguna encantadora, así como todas las amenidades que tenía el hotel.

Posted by on Jul 15, 2021

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Comment from Hotel Management

Jul 15, 2021 by Hotel Villa Maya

Muchas gracias por sus comentarios! Nos alegra que hayan tenido una buena estadía. Esperamos verlos pronto!

About the Hotel Villa Maya

Location Laguna Petenchel, Santa Elena Petén, Flores, Peten 1001

Property Features

Hotel Villa Maya offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A children's pool, spa services, and a terrace are also featured at the family-friendly Hotel Villa Maya. A roundtrip airport shuttle and an area shuttle are available for a fee. Self parking is free. This 3-star Flores hotel is smoke free.

  • 56 guestrooms or units
  • 2 levels
  • 20 buildings
  • Meeting rooms
  • Built in 1988
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking

Room Amenities

Hotel Villa Maya offers 56 air-conditioned accommodations, which are accessible via exterior corridors and feature complimentary toiletries and ceiling fans. Rooms open to balconies. Each accommodation is individually decorated. Business-friendly amenities include desks, safes, and phones. Bathrooms include showers. Housekeeping is provided daily.

  • Private balcony
  • In-room dining (limited hours)
  • Shower
  • Housekeeping (daily)
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Sound-insulated rooms
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique decor

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 9:30 AM.

Hotel Villa Maya has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals on site
  • Bicycle rentals nearby
  • Hiking/biking trails nearby

Spa Services

The onsite spa has couples treatment room(s). Services include massages.

  • Couples treatment rooms
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 9 PM
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GTQ 150 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, debit cards, and cash.

Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Cash or credit card deposit required
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 11
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately GTQ 60–120 for adults, and GTQ 40–80 for children
  • Rollaway bed fee: GTQ 150 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Villa Maya
  • Hotel Villa Maya Santa Elena
  • Villa Maya Hotel
  • Villa Maya Santa Elena
  • Villa Maya Hotel Flores
  • Maya Hotel Flores
  • Hotel Villa Maya Guatemala/Santa Elena
  • Hotel Villa Maya Hotel
  • Hotel Villa Maya Flores
  • Hotel Villa Maya Hotel Flores

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.