The Neptune is in a terribly sad state of disrepair--that's putting it nicely. When we checked in, the desk person, instead of answering the repeated phone calls she was receiving (phone was literally ringing off the hook continuously) she kept hitting the button to hang up w/o answering. This should've been our 1st red flag. On the paperwork it states that there are absolutely no refunds or cancelations, period; 2nd red flag. The 5 star reviews on here are literally being purchased by the company; there's a sign that says if you leave a 5 star review, you could win a free towel rental ($20 otherwise) among other "prizes" on a wheel that you can spin. In the room, there were exactly 2 bath towels, no hand towel or paper towels, empty cupboards (advertised w/a working kitchenette,) a rusty metal shelf w/peeling paint in the bathroom that had a falling-apart door handle that I'd be afraid to close, for fear of getting locked in & a spring mattress w/troughs on both sides/a hard support running down the middle, creating a hump. We actually considered sleeping in our rental car due to the awful state of the room. I have absolutely no clue how this hotel is rated on a "3 star level"--1 star is too much for the Neptune IMO. The $50 addtn'l cleaning fee on top of a $50 "resort fee/per night," is absolutely nuts--if I can attach pics, I will. Otherwise, imagine caked dirt on the air vent's face/lamps, duct taped window air unit & halfa** repairwork all over the room. Beach looked ok.