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4.3 out of 5

"Very nice hotel. Clean. The staff was great and gave us warm fresh cookies when we checked in! The room was nice. Bed comfy. Just a great stay. " More

By a verified traveler on Wed 10 Mar 2021

Hotel Description

3.5-star hotel near Fort Smith Convention Center, connected to the convention center

Convention convenience

Within a 10-minute walk of the hotel, you'll find Fort Smith Convention Center and Trolley Museum. Fort Smith Museum of History and Fort Smith National Cemetery are also within half a mile (1 km).

Renovated in 2016

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 12 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour fitness center and perks like free self parking.

Free WiFi, flat-screen TVs

Along with free WiFi, the 231 guestrooms offer room service and flat-screen TVs. Premium bedding, coffee/tea makers, and safes are also available.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$99* Per night/room May 16 - May 17

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Doubletree by Hilton Fort Smith City Center ratings based on 16 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Doubletree by Hilton Fort Smith City Center

Everyone (9) Couples (2) Family (3)
5 out of 5
Very nice hotel. Clean. The staff was great and gave us warm fresh cookies when we checked in! The room was nice. Bed comfy. Just a great stay.

Posted by on Mar 10, 2021

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Comment from Hotel Management

Mar 12, 2021 by Amy

Thank you for your feedback. I'm so happy to hear you enjoyed your stay! Look forwarding to welcoming you back soon.

5 out of 5
The front desk customer service rep, Sam, was outstanding! Took great care to check us in and even remembered our names later.

Posted by on Feb 3, 2021

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Comment from Hotel Management

Mar 12, 2021 by Amy

Thank you for your feedback. I'm so happy to hear you enjoyed your stay! Look forwarding to welcoming you back soon.

5 out of 5

Posted by on Oct 19, 2020

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Comment from Hotel Management

Nov 16, 2020 by Amy

Thank you for taking the time to submit a survey. Your feedback is appreciated!

4 out of 5
The staff was very friendly and made sure you had everything you needed. I loved the layout and the giant waterfall. The lobby and room was both very clean.

Posted by on Dec 30, 2019

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Comment from Hotel Management

Dec 31, 2019 by Hotelmgmt

Thank you for your very nice comments about our property and the staff! We are happy to hear that they made you feel welcome and helped to make sure that your visit was a success. Hopefully, you will keep us in mind for a future stay!

3 out of 5

Posted by on Oct 21, 2019

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Comment from Hotel Management

Oct 22, 2019 by HotelMgmt

We strive to offer all of our guests a top-notch experience and your rating does not reflect a typical stay with us. It is our hope you will visit us again so that we can win you over completely.

4 out of 5
The breakfast was terrible. The everything was cold. We had eggs and biscuits and gravy.. Even the bacon had no flavor. Definitely NOT worth the price we paid

Posted by on Oct 9, 2019

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Comment from Hotel Management

Oct 10, 2019 by HotelMgmt

Thank you for your valuable feedback about DoubleTree by Hilton Fort Smith City Center. We're sorry you were disappointed in our breakfast and we hope that all other aspects of your stay were favorable. Please consider being our guest again so we my have the chance to make a better impression.

5 out of 5
I’ve stay at this property several times and my stay is always comfortable. The staff is great and always willing to see that u have everything you need. I will always stay here.

Posted by on Sep 16, 2019

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Comment from Hotel Management

Oct 2, 2019 by Hotelmgmt

We're always happy to welcome you back to DoubleTree by Hilton Fort Smith City Center. We very much appreciate your loyalty to us as well as your confidence in us to consistently provide you with an excellent stay. Thank you for the glowing review. We look forward to your next visit.

5 out of 5
Very friendly and helpful staff. The hotel itself needs a little updating, but overall, I’d recommend this if you’re in the Ft. Smith area.

Posted by on Aug 11, 2019

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Comment from Hotel Management

Aug 12, 2019 by HotelMgmt

We appreciate your kind review and recommendation. It was our pleasure to be a part of your visit to Fort Smith and we're glad that, overall, you enjoyed your stay at DoubleTree by Hilton Fort Smith City Center. Please join us again.

5 out of 5

Posted by on Aug 1, 2019

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Comment from Hotel Management

Aug 5, 2019 by HotelMgmt

We love to hear from our guests, and just thrilled you had a great time. Thank you and come back soon!

4 out of 5

Posted by on Jul 31, 2019

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Comment from Hotel Management

Jul 31, 2019 by HotelMgmt

Thank you for choosing to stay with us and for leaving a great rating! We hope it won't be long before we see you back through our doors.

About the Doubletree by Hilton Fort Smith City Center

Location 700 Rogers Ave, Fort Smith, AR 72901

Property Features

Doubletree by Hilton Fort Smith City Center offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 17000 square feet (1530 square meters) and includes a conference center. The business-friendly Doubletree by Hilton Fort Smith City Center also features a vending machine, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking is free. A complete renovation of Doubletree by Hilton Fort Smith City Center was completed in June 2016. This 3.5-star Fort Smith hotel is smoke free.

  • 231 guestrooms or units
  • 9 levels
  • 17000 sq ft of conference space
  • 1530 sq m of conference space
  • Built in 1985
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Wedding services available
  • Convenience store
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Fort Smith, AR (FSM-Fort Smith Regional) (9.5 km / 5.9 mi)
  • Parking: Free self parking

Room Amenities

Doubletree by Hilton Fort Smith City Center offers 231 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:30 AM to 11 AM.

Doubletree by Hilton Fort Smith City Center has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 18 children 1 year old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50.00 per accommodation, per stay
  • Weight limit: 50 lbs
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 18
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 7 and USD 16 for adults, USD 4.00 and USD 9.00 for children (approximately)
  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Fort Smith-City Center
  • Holiday Inn Smith-City
  • Holiday Inn Smith-City Hotel
  • Holiday Inn Smith-City Hotel Fort Center
  • Fort Smith Holiday Inn
  • Holiday Inn Fort Smith-City Hotel Fort Smith
  • Executive Hotel City Center Fort Smith
  • Executive Hotel City Center
  • Executive City Center Fort Smith
  • Executive City Center
  • Doubletree Hilton Fort Smith City Center Hotel
  • Doubletree Hilton Fort Smith City Center
  • The Executive Hotel at City Center
  • Doubletree by Hilton Fort Smith City Center Hotel
  • Doubletree by Hilton Fort Smith City Center Fort Smith
  • Doubletree by Hilton Fort Smith City Center Hotel Fort Smith

You should know

  • Up to 18 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.