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4.1 out of 5

"It was a very nice stay with a friendly staff and a good breakfast " More

By a verified traveler on Fri 16 Mar 2018

Hotel Description

3.5-star hotel with an indoor pool, connected to the convention center

Convention convenience

You'll find Fort Smith Convention Center and Trolley Museum close to this Fort Smith hotel. Also nearby are Fort Smith National Cemetery and Fort Smith Museum of History.

Renovated in 2016

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 8 conference rooms, 24-hour business center, and free airport shuttle. Enjoy the 24-hour fitness center and perks like free self parking and a free area shuttle.

Free WiFi, flat-screen TVs

The 255 guestrooms offer free WiFi, room service, and flat-screen TVs. Premium bedding, coffee/tea makers, and safes are also available.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$60* Per night/room Dec 18 - Dec 19

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Doubletree by Hilton Fort Smith City Center ratings based on 12 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Doubletree by Hilton Fort Smith City Center

Everyone (8) Couples (1) Family (2)
3 out of 5

Posted by on Oct 21, 2019

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Comment from Hotel Management

Oct 22, 2019 by HotelMgmt

We strive to offer all of our guests a top-notch experience and your rating does not reflect a typical stay with us. It is our hope you will visit us again so that we can win you over completely.

4 out of 5
The breakfast was terrible. The everything was cold. We had eggs and biscuits and gravy.. Even the bacon had no flavor. Definitely NOT worth the price we paid

Posted by on Oct 9, 2019

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Comment from Hotel Management

Oct 10, 2019 by HotelMgmt

Thank you for your valuable feedback about DoubleTree by Hilton Fort Smith City Center. We're sorry you were disappointed in our breakfast and we hope that all other aspects of your stay were favorable. Please consider being our guest again so we my have the chance to make a better impression.

5 out of 5
I’ve stay at this property several times and my stay is always comfortable. The staff is great and always willing to see that u have everything you need. I will always stay here.

Posted by on Sep 16, 2019

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Comment from Hotel Management

Oct 2, 2019 by Hotelmgmt

We're always happy to welcome you back to DoubleTree by Hilton Fort Smith City Center. We very much appreciate your loyalty to us as well as your confidence in us to consistently provide you with an excellent stay. Thank you for the glowing review. We look forward to your next visit.

5 out of 5
Very friendly and helpful staff. The hotel itself needs a little updating, but overall, I’d recommend this if you’re in the Ft. Smith area.

Posted by on Aug 11, 2019

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Comment from Hotel Management

Aug 12, 2019 by HotelMgmt

We appreciate your kind review and recommendation. It was our pleasure to be a part of your visit to Fort Smith and we're glad that, overall, you enjoyed your stay at DoubleTree by Hilton Fort Smith City Center. Please join us again.

5 out of 5

Posted by on Aug 1, 2019

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Comment from Hotel Management

Aug 5, 2019 by HotelMgmt

We love to hear from our guests, and just thrilled you had a great time. Thank you and come back soon!

4 out of 5

Posted by on Jul 31, 2019

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Comment from Hotel Management

Jul 31, 2019 by HotelMgmt

Thank you for choosing to stay with us and for leaving a great rating! We hope it won't be long before we see you back through our doors.

1 out of 5
The heater was not working. At 3 a.m. we woke up freezing. Adjusted the heater trying to get it to work before I called the front. Staff did not attempt to fix it or even look at it. Did not even give me a simple I am sorry for your inconvienve on your honeymoon....did offer to change me rooms but that was way too much trouble for 4 more hours of sleep. Also the ice machine was broken on 6th floor. Had to go to another floor just to get ice! Will not stay jere again!!!

Posted by on Jan 2, 2019

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Comment from Hotel Management

Jan 9, 2019 by Michelle FOS

We apologize that your experience was not quite what you expected. We appreciate your feedback tremendously. We take your comments very seriously and want you to know that we will be addressing your points to our teams to help us improve. Thank you for sharing with us.

5 out of 5
Beautiful hotel. Will definitely be going back for another stay

Posted by on Dec 21, 2018

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Comment from Hotel Management

Dec 23, 2018 by Michelle FOS

We appreciate you sharing your experience with us during your stay. We hope that you will continue to make us your home away from home here in Fort Smith and look forward to welcoming you back.

5 out of 5

Fort Smith Doubletree

It was a very nice stay with a friendly staff and a good breakfast

Posted by on Mar 16, 2018

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Comment from Hotel Management

Mar 17, 2018 by Michelle FOS

We appreciate you sharing your experience with us during your stay. We hope that you will continue to make us your home away from home here in Fort Smith and look forward to welcoming you back.

5 out of 5
Stasff extremely friendly and helpful. Rooms clean and comfortable. Loved the bar and wsterfall. Only disadvantage is the parking.

Posted by on Mar 8, 2018

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Comment from Hotel Management

Mar 14, 2018 by Michelle

Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future!

About the Doubletree by Hilton Fort Smith City Center

Location 700 Rogers Ave, Fort Smith, AR 72901

Property Features

Doubletree by Hilton Fort Smith City Center offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 17000 square feet (1530 square meters) and includes a conference center. The business-friendly Doubletree by Hilton Fort Smith City Center also features a vending machine, complimentary newspapers in the lobby, and dry cleaning/laundry services. An area shuttle within 2 miles and a roundtrip airport shuttle (available on request) are free. Free self parking is available. A complete renovation of Doubletree by Hilton Fort Smith City Center was completed in June 2016. This 3.5-star Fort Smith hotel is smoke free.

  • 255 guestrooms or units
  • 9 levels
  • 17000 sq ft of conference space
  • 1530 sq m of conference space
  • Built in 1985
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Wedding services available
  • Convenience store
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Grocery/convenience store
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Fort Smith, AR (FSM-Fort Smith Regional)
  • Property shuttles: Free airport shuttle and area shuttle within 2 miles
  • Parking: Free self parking

Room Amenities

Doubletree by Hilton Fort Smith City Center offers 255 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. This Fort Smith hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:30 AM to 11 AM.

Doubletree by Hilton Fort Smith City Center has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Airport shuttle service is available on request from 6:00 AM to 10:00 PM. Fees may apply. Contact the property in advance to get details.

Airport shuttle service is offered on request from 6:00 AM to 10:00 PM. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 18 children 1 year old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 50.00 per accommodation, per stay
  • Weight limit: 50 lbs

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a smoke detector. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation.

  • Only service animals are allowed
  • Service animals exempt from fees/restrictions
  • Debit cards not accepted
  • Debit cards
  • Number of children who can stay free - 18

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 7 and USD 16 for adults, USD 4.00 and USD 9.00 for children (approximately)
  • Pet fee: USD 50.00 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Fort Smith-City Center
  • Holiday Inn Smith-City
  • Holiday Inn Smith-City Hotel
  • Holiday Inn Smith-City Hotel Fort Center
  • Fort Smith Holiday Inn
  • Holiday Inn Fort Smith-City Hotel Fort Smith
  • Executive Hotel City Center Fort Smith
  • Executive Hotel City Center
  • Executive City Center Fort Smith
  • Executive City Center
  • Doubletree Hilton Fort Smith City Center Hotel
  • Doubletree Hilton Fort Smith City Center
  • The Executive Hotel at City Center
  • Doubletree by Hilton Fort Smith City Center Hotel
  • Doubletree by Hilton Fort Smith City Center Fort Smith
  • Doubletree by Hilton Fort Smith City Center Hotel Fort Smith

You should know

  • Up to 18 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.