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Overview of Castaways Resort and Suites

Photo gallery

Lobby Sitting Area
Outdoor pool
Outdoor pool
Outdoor pool
TV

3.7/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air Conditioning
  • Restaurant
  • Gym
  • Breakfast Available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided

Explore the area

    Popular LocationPerfume Factory of Fragrances17 min walk
    Popular LocationRuby Golf Course4 min drive
    Popular LocationCooper's Castle4 min drive
    AirportFreeport (FPO-Grand Bahama Intl.)7 min drive

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About this area

Freeport

Located in Freeport, Castaways Resort and Suites is near the airport and near the beach. Shoppers can check out Port Lucaya Marketplace, while everyone can enjoy the natural beauty of Xanadu Beach and Lucaya Beach. Spend some time exploring the area's activities, including golfing.
Popular Location

What's nearby

  • Perfume Factory of Fragrances - 17 min walk
  • Ruby Golf Course - 4 min drive
  • Cooper's Castle - 4 min drive
  • Rand Nature Center - 4 min drive
  • Bahamia Beach - 6 min drive

Getting around

  • AirportGrand Bahama Intl. Airport (FPO) - 7 min drive

Restaurants

  • Venue 1 – Garden-view family restaurant with a bar offering Caribbean cuisine. Serves breakfast and dinner daily.

About this property

Castaways Resort and Suites

This resort features a restaurant, an outdoor pool, and a fitness center. Free WiFi in public areas and a free manager's reception are also provided. Other amenities include a bar/lounge, a poolside bar, and a business center. All 118 rooms provide conveniences like refrigerators and coffee makers, plus free WiFi and TVs with cable channels. Balconies, room service, and safes are among the other amenities available to guests.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Area shuttle (surcharge)

Food and drink

  • Full breakfast available for a fee daily 7 AM–10 AM: USD 8.99-18.99 for adults and USD 6.99-8.99 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Free reception
  • Room service available

Things to do

  • Fitness center
  • Outdoor pool
  • Playground

Family friendly

  • Babysitting/childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Refrigerator

Conveniences

  • Elevator
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance

Languages spoken

  • English

Business services

  • 1 meeting room
  • Business center
  • Conference space (580 square feet)

Outdoors

  • Garden

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower/tub combination

Entertainment

  • Cable channels
  • TV

Food and drink

  • Coffee/tea maker
  • Refrigerator

Outdoor space

  • Balcony

More

  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in from 3:00 PM - midnight

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Spring Break deposit: USD 100 per day for guests under 21 years old staying between 2 March - 31 April

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 8.99 and USD 18.99 for adults, USD 6.99 and USD 8.99 for children (approximately)
  • In-room safe fee: USD 3 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Guests must transfer via airplane and boat to the property; guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking
No pets and no service animals are allowed at this property
3.7
Good
5 - Excellent
17
4 - Good
26
3 - Okay
18
2 - Poor
6
1 - Terrible
3

4.0/5

Cleanliness

4.1/5

Staff & service

3.7/5

Amenities

3.4/5

Property conditions & facilities

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff....so friendly and upbeat....really made my days
Stayed 10 nights in Mar 2020

4/5 Good

Traveled with family
Happy face iconLiked: Staff & service, amenities
could barely open patio sliding door,shower system needs attention.everything else was ok
Stayed 1 night in Feb 2020

2/5 Poor

Business traveler
Happy face iconLiked: Staff & service
Sad face IconDisliked: Cleanliness, property conditions & facilities
Disappointed
Front desk clerk was fantastic! The entire hotel looks as if it has not been maintained well in quite some years (cracked sheet rock, cracked tiles, bathroom mirror held on by black silicone). Bed was comfortable, room was clean except for bathroom. Bathroom faucet and shower head were green with corrosion and there was almost not enough water pressure to shower, bathtub still had a collection of hair from the last guest.
Stayed 1 night in Oct 2019

3/5 Okay

Happy face iconLiked: Staff & service
Good location
Hotel is centrally located. Rooms are large and spacious.
Stayed 1 night in May 2019

4/5 Good

Happy face iconLiked: Staff & service
Sad face IconDisliked: Amenities
Older hotel showing its age. It was clean but basic with some construction work going on.
Stayed 1 night in Mar 2019

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