2/10 Terrible
Scott
Business traveler
Mar 6, 2024
Disliked: Staff & service
Disgusted in the service from Expedia and the hotel
Booked this hotel as it had no time limit for check in.... Drove 90 mins off my route to get to it to be told check in closes at 1030pm...i told hotel this is not on the Expedia booking page and ride person hung up...
Contacted Expedia promised refund, couldn't find another hotel so i had to drive another 90mins to another hotel in Sheffield arriving at 2am!!
Expedia then tell me today I'm not getting a refund.... I've replied with the booking confirmation screenshot showing only 1 check in time.
I'm a regular Expedia user and always usually check in late so i double check for check in periods before booking.
If I'm not refunded I'll be contacting bank and this will be the last time i use Expedia.... Turned up at too many hotels via them and turned away.
As for Gainsborough Hotel..... Check their reviews.... Their customer etiquette seems to fail often!!!
Scott
Stayed 1 night in Mar 2024