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"The room was lovely. The dinner was great and service was excellent. We hope to get a reservation for dinner for Valentine’s Day when we stay there ag
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Family-friendly 4-star hotel near Roosevelt Field Mall
In suburbs
At this Garden City hotel, you'll be within half a mile (1 km) of Cathedral of the Incarnation and 3 miles (5 km) of Roosevelt Field Mall. Hempstead Lake State Park and Mitchel Athletic Complex are also within 3 miles (5 km).
Full-service spa, dining
A full-service spa, a 24-hour fitness center, and a restaurant are all featured at this smoke-free hotel. Families will appreciate the onsite laundry facilities and in-room childcare. Enjoy the indoor pool and perks like free valet parking and free WiFi.
Free WiFi, comfy beds
Boasting comforts such as pillowtop beds and pillow menus, the 269 guestrooms offer thoughtful touches like bathrobes and slippers. Other amenities include free WiFi, 24-hour room service, and flat-screen TVs.
The Garden City Hotel ratings based on 16 Verified Reviews
Review Summary
3.8
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition5.0 out of 5.0
Guest reviews for The Garden City Hotel
Everyone (5)Couples (1)Family (1)
5 out of 5
The room was lovely. The dinner was great and service was excellent. We hope to get a reservation for dinner for Valentine’s Day when we stay there again.
Posted by Susan, from Florida on Feb 13, 2020
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Comment from Hotel Management
Feb 14, 2020
by Guest Services
Thank you for your feedback! Happy Valentine's Day!
4 out of 5
Nice, comfortable bed, clean, great location, walk to town, very helpful staff, but not a " luxury hotel" ie
no minibar, shower is in tub, coffeemaker in room, but packets of powdered creamer in a packet with sugars and a cheap napkin. Desk in room had a chair so low I couldn't work there.
Would I stay again? Definitely. But it's more of a conference center. Don't expect luxury.
Posted by a verified traveler on Mar 29, 2019
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Comment from Hotel Management
Apr 30, 2019
by Michael P
Thank you for your feedback. We will address these concerns directly.
5 out of 5
Posted by a verified traveler on Feb 17, 2019
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Comment from Hotel Management
Apr 3, 2019
by Kaitlyn P.
Thank you for your feedback!
5 out of 5
Relaxing get away
Pros:Everything
Booked a spa treatment at Red Door spa and turned it into a girls weekend! The hotel was luxurious and provided the perfect get away. I highly recommend it.
Posted by Dee, from Garden City, NY on Feb 5, 2018
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Comment from Hotel Management
Feb 10, 2018
by Amanda
Thank you for your review! We are so happy to hear that you enjoyed your girls weekend. We look forward to welcoming you back!
5 out of 5
A gracious hotel
Pros:See above
Cons: Nothing
Location:Very close to parks, reastaurants, events
We have visited the hotel several time for family gatherings. The staff is acommodating. The rooms and amenaties are excellent.
Posted by Andrea, from Florida on May 30, 2017
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Comment from Hotel Management
Jun 2, 2017
by Amy, Reservations Supervisor
Thanks for staying with us. We appreciate your feedback and look forward to welcoming you back soon!
5 out of 5
Wonderful
My stay here was wonderful! This hotel is a 5☆ place to stay. The hotel itself is clean ,beautiful and well kept. The staff is GREAT, they are friendly and polite. The food was delicious and room service was great. I loved our room. The bathroom was stocked with things you might need and of good quality ,might i add. I cant wait to stay here again. I look foward to it and so does my family
Posted by jc on May 12, 2015
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1 out of 5
The Hotel Rooms are Disgusting
Cons:Noisy, outdated
This hotel is gorgeous when you walk into the lobby. The bellman are great and friendly. You think you are staying at a 4 star hotel until you get to your room.
Our hotel room looked like something straight out of a 1960 horror film. There was a chair with a broken arm and ripped fabric. The lights did not match and looked like they had been picked up at a local garage sale. The bathroom had a broken shelf. The room was completely useless for business travel, the desk barely fit our laptop.
It was horrible.
Then as the night wore on we were right above the ballroom, where a wedding band blasted music until after midnight. A call to the front desk resulted in a rude clerk telling us there was nothing she could do. She didn't even so much as offer us another pillow to muzzle the noise.
This hotel is the WORST. Do NOT stay here.
Posted by aluvsbooks on Apr 11, 2013
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Comment from Hotel Management
Oct 4, 2014
by Jamessina
Hello and thank you for your past stay. We are pleased to share that we have recently renovated all of our guest rooms, which are complete with custom millwork, pillow top mattresses, sparkling new bathrooms and custom Italian furniture. Additionally, we have recently opened the notable Polo Steakhouse and Polo Lounge. We look forward to your return to experience all that our hotel has to offer!
4 out of 5
The front desk staff Naman & James were great! Beds not so comfy.
Pros:Quiet, great pool
Cons:beds too small
We booked the hotel because it was going to be convenient to a family gathering that we were attending. Front desk staff was personable as well as the wait staff in the restaurant Rein. The children loved the pool. The beds however were too small we were in 2 doubles for the size of the room and price they need to upgrade beds to queen size beds. With that said we would stay here again in the future.
Posted by Jellybeanb1, from Latham, NY on Feb 1, 2013
And speaking of FOOT, our room literally stunk to high heavens -- sort of like a used gym sock drenched in three month old milk. No joke, it smacked you in the face every time you enter the room. We discovered that other friends experienced the same aromatic sensation in their rooms.
As for the room itself, it has definitely seen better days. There was a large crack in the plaster under the window and a small hole in the ceiling above the bed. There were two unsightly cigarette burns on the elegant marble vanity in the bathroom (so much for "smoke-free"). Oh, and one of the lamps in the room had a burned out bulb... but hey, that happens.
Finally, the service -- easily the biggest reason not to return this hotel. We were staying at the hotel due to a nearby wedding. We had booked months in advance, confirmed the week before. Regardless, we were called the night before to ask if we still wanted the room -- they had no record of our confirmation. When we arrived, our room was not ready for check-in. Despite the 3PM check-in time, we had to wait until 7PM before being provided with access. Also, it should be noted that the check-in staff forgot to hand out the greeting gifts from the wedding hosts (this was also the case for a few other friends).
The "I've-had-it-with-this-place" moment was their wake-up call service, or lack thereof. I had called the front desk for an early next-day wake-up call. They certainly seemed like they took note of the request. However, no wake-up call was provided. In a fortunate stroke of luck, the hotel happened to be testing their fire alarm system at 9am on Saturday morning!! I am pretty sure the other guests were not as appreciative of that little treat on a weekend morning, but it worked out for me.
I will say, on the plus side -- the bed was very comfortable and the clean linens certainly helped offset the putrid stench of the room.
Oh, I should mention that the hotel bar is definitely pricey and the staff does its best to conceal the 18% gratuity on everything regardless of party size (read: be sure to ask for the itemized check if they "forget" to provide it within your bill).
Other that that -- its a wonderful place!
Posted by WBNYC, from New York, NY, USA on Nov 15, 2011
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5 out of 5
The True Definition Of A 5 Star Hotel
Pros:Quiet
This 5 star hotel experience is sure to create memories to last a life time. Wether you are in town for business, pleasure or planning the wedding of your dreams this little piece of heaven is sure to provide an experience beyond your expectations. Thank you Garden City Hotel for helping to make our anniversary celebration magical. We have already made plans to visit with you again this year.
The Garden City Hotel offers its guests a full-service spa, an indoor pool, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 25000 square feet (2323 square meters) and includes conference space. Spa services, a terrace, and tour/ticket assistance are also featured at the family-friendly The Garden City Hotel. Self parking and valet parking are free. This 4-star Garden City hotel is smoke free.
1 building
269 guestrooms or units
9 levels
25000 sq ft of conference space
2323 sq m of conference space
Built in 1874
Dining venue
Bar or lounge
Childcare (surcharge)
Business center (24 hours)
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Terrace
Gift shop
Beauty salon
Newspapers in lobby (free)
Fireplace in lobby
ATM
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
Indoor pool
Free WiFi
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Refrigerator (on request)
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
Airport: New York, NY (JFK-John F. Kennedy Intl.) (22.8 km / 14.2 mi)
Train station: Garden City Station (0.4 km / 0.2 mi)
Parking: Free valet parking and self parking
Room Amenities
The Garden City Hotel offers 269 accommodations with minibars and laptop-compatible safes. Beds feature pillowtop mattresses. A pillow menu is available. 37-inch flat-screen televisions come with pay movies. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Refrigerators and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.
Pillowtop beds
Minibar
In-room dining (24 hours)
Flat-screen television
Premium channels
Movies for purchase
Refrigerator available
Coffee maker
Hypo-allergenic bedding
Pillow options
Shower and tub combination
Cribs (free)
Housekeeping (daily)
Nightly turndown service
Weekday newspapers (free)
Childcare in room (surcharge)
Hair dryer
Laptop safe
Bathrobes
Slippers
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Connecting rooms available
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 10:30 AM.
Red Salt Room by D. Burke - This fine-dining restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
King Bar by David Burke - Onsite tapas bar. Open daily.
24-hour room service is available.
Nearby Activities
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Golfing nearby
Yoga classes/instruction on site
Spa Services
Red Door Spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy.
The spa is open daily.
Hot stone massage
Deep tissue massage
Swedish massage
Prenatal massage
Manicures and pedicures
Body treatments
Facial treatments
Aromatherapy treatments
Massages
Hotel Policies
Check-in
Check-in time starts at 4 PM
Check-in time ends at 4 AM
Minimum check-in age is: 21
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children stay free when using existing bedding.
Free cribs (infant beds)!
Pet Policy
Pets: USD 75 per pet, per day
Weight limit: 50 lbs
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between USD 25 and USD 45 per person (approximately)
Pet fee: USD 75 per pet, per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Garden City Hotel
Hotel Garden City
The Garden City Hotel Hotel
The Garden City Hotel Garden City
The Garden City Hotel Hotel Garden City
You should know
Pool access available from 7 AM to 7 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
Awards & Affiliations
The property is a member of Preferred Hotels & Resorts.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
