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Clarion Pointe Downtown Gatlinburg

2.5-star property
200 East Parkway, Gatlinburg, TN 1-855-201-7819
2.6 out of 5
See all 14 travelocity Reviews

"Like the breakfast and smiling faces on all the staff…. " More

By a verified traveler on Fri 14 Oct 2022

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Hotel Description

Hotel near Great Smoky Mountains National Park in Gatlinburg

In Gatlinburg

With a stay at this well-placed hotel, you'll be half a mile (1 km) from Ripley's Aquarium of the Smokies and within 2 miles (3 km) of Great Smoky Mountains National Park. Traffic Light #3 and Anakeesta are also within half a mile (1 km).

Free breakfast

This hotel features a 24-hour gym and a seasonal outdoor pool. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the free continental breakfast each morning.

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$47* Per night/room Feb 5 - Feb 6

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Clarion Pointe Downtown Gatlinburg ratings based on 14 Verified Reviews

Review Summary
2.6 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Clarion Pointe Downtown Gatlinburg

Everyone (6) Couples (1) Family (4)
4 out of 5
Like the breakfast and smiling faces on all the staff….

Posted by on Oct 14, 2022

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Comment from Hotel Management

Oct 16, 2022 by Manager

Hello Kathy,Thank you for sharing your experience with us. We appreciate the input referring to our staff and comments about our breakfast. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

5 out of 5

Posted by on Sep 30, 2022

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Comment from Hotel Management

Dec 30, 2022 by Manager

Hello Terry,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

5 out of 5
.

Posted by , from Kannapolis on Aug 19, 2022

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Comment from Hotel Management

Aug 20, 2022 by Manager

Hello JOHN,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. We hope you will return so that we can provide you an even superior experience.

2 out of 5

Posted by on Jun 1, 2022

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Comment from Hotel Management

Sep 1, 2022 by Manager

Hello Judy, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,

4 out of 5
They need to turn the waffle iron back on

Posted by on Mar 12, 2022

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Comment from Hotel Management

Mar 13, 2022 by Manager

Hello David, We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our hotel. I hope you will return to enjoy a memorable and exceptional experience.

3 out of 5
The location was great. The room was dirty and smelled of stale cigarette smoke. The bathroom had in shower soap and shampoo, but the containers themselves were dirty, Light switches and walls were dirty. Front desk staff was not friendly. The breakfast bar was subpar. Parking was difficult.

Posted by on Aug 16, 2021

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Comment from Hotel Management

Sep 10, 2021 by Manager

Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuing improvements.

1 out of 5
Last minute reservation, parking is very limited. Room are not clearly marked , not worth the money

Posted by on Aug 8, 2021

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Comment from Hotel Management

Aug 10, 2021 by Manager

Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us a insights of your experience and gives us a chance to improve.

1 out of 5
Door did not lock. Mattress was disgusting. It had brown stains along the side and underneath. I would not stay here.

Posted by on Jun 25, 2021

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Comment from Hotel Management

Jun 26, 2021 by Manager

Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. I hope you will find your expectations to be far surpassed if you ever return to the area, we would like to invite you back for another stay.

1 out of 5
The name of the property was wrong on my reservation email which had us searching for the hotel. The room was run down. There were names carved on the bathroom door. The room smelled like smoke. Wouldn’t recommend

Posted by on Jun 24, 2021

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Comment from Hotel Management

Jun 25, 2021 by Manager

I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. It is our ultimate aim to impress each guest and your comments and review are very important to us in relation to this goal. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

1 out of 5
The hotel is very old with a horrible remodel job. The room was extremely dirty, my daughter spilled some water on the floor and tried to clean it with the towel, the towel was so dirty afterwards, it looked like the floors haven't been mapped in years. Lots of dust everywhere, the tv had a bunch of finger marks. The bathtub had peeling paint, which is probably painted with lead based paint, didn't feel comfortable taking a shower. But my husband did and said there wasn't hot water. Very overpriced for such a dump. Would not recommend to anyone.

Posted by on Jun 7, 2021

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Comment from Hotel Management

Jun 8, 2021 by Manager

Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement. We hope to see you soon again and thank you for staying with us.

About the Clarion Pointe Downtown Gatlinburg

Location 200 East Parkway, Gatlinburg, TN 37738

Property Features

Clarion Pointe Downtown Gatlinburg offers its guests a seasonal outdoor pool, a 24-hour fitness center, and a children's pool. Public spaces have free WiFi. You'll find a 24-hour business center on site. Free breakfast is available daily. The business-friendly Clarion Pointe Downtown Gatlinburg also features a terrace, express check-out, and pool umbrellas. Smoking is allowed in designated areas at this Gatlinburg hotel.

  • 96 guestrooms or units
  • 4 levels
  • 2 buildings
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Front desk (24 hours)
  • Express check-out
  • Terrace
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Children's pool
  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Parking (limited spaces)

Room Amenities

Clarion Pointe Downtown Gatlinburg offers 96 air-conditioned accommodations, which are accessible via exterior corridors and feature irons/ironing boards and blackout drapes/curtains. Cable television is provided. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Hair dryers, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Shower and tub combination
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer available
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served free continental breakfast daily from 7:00 AM to 9:30 AM.

Nearby Activities

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • No gap period between guest stays

Hotel Names

  • Howard Johnson Gatlinburg Downtown
  • Howard Johnson Inn Gatlinburg Downtown
  • Howard Johnson Gatlinburg
  • Howard Johnson Hotel Gatlinburg
  • Park View Inn Gatlinburg
  • Park View Gatlinburg
  • Clarion Inn
  • Clarion Pointe Gatlinburg
  • Clarion Inn Downtown Gatlinburg
  • Clarion Pointe Downtown Gatlinburg Hotel
  • Clarion Pointe Downtown Gatlinburg Gatlinburg
  • Clarion Pointe Downtown Gatlinburg Hotel Gatlinburg

You should know

  • The seasonal pool will open in May and close in November.
  • Pool access available from 9:30 AM to 10:00 PM.
  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.