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"The hotel was great, it was pet friendly but not dirty at all, the restaurant had some of the best food and we ate breakfast there every day, there wa ... " More

By a verified traveler on Sat 24 Dec 2022

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Hotel Description

Family-friendly 4-star hotel near Great Smoky Mountains National Park

Gatlinburg retreat

With a stay at this well-placed hotel, you'll be half a mile (1 km) from Ripley's Aquarium of the Smokies and within 2 miles (3 km) of Great Smoky Mountains National Park. Traffic Light #6 and Historic Ogle Log Cabin are also within half a mile (1 km).

Multiple dining options

This smoke-free hotel includes 2 restaurants, an indoor pool, and a spa tub. Bring the family and enjoy the children's pool, waterslide, and playground. Enjoy the gym and perks like free WiFi.

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$107* Per night/room Feb 20 - Feb 21

Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Two King Beds, Non Smoking, Mountain View

Bed Count 2 King Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Balcony, Partial View (Partial View)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 King Beds, Balcony, Partial View (Partial View)

Bed Count 2 King Beds Maximum Occupancy 4 Max

The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg ratings based on 15 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg

Everyone (3) Couples (7) Family (6)
5 out of 5
The hotel was great, it was pet friendly but not dirty at all, the restaurant had some of the best food and we ate breakfast there every day, there was nowhere better, best breakfast buffet in town! Front desk was open 24/7 and very friendly and helpful, would definitely consider going back!

Posted by on Dec 24, 2022

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Comment from Hotel Management

Dec 27, 2022 by General Manager

Dear Leanne,Whether you are looking for scrumptious meals or the best hospitality around, you can bet that Park Vista DoubleTree Gatlinburg will provide this and more. We hope you made plenty of amazing memories during your stay. Thank you for staying with us, please travel safely, and we hope you will return soon.Most Sincerely,Park Vista Team

5 out of 5
Beautiful property, great room, couldn’t ask for nicer staff.

Posted by on Dec 24, 2022

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Comment from Hotel Management

Dec 27, 2022 by General Manager

Dear Leanne,Two things that you can always expect at Park Vista DoubleTree Gatlinburg are beautiful accommodations to relax in and amazing service. It was an honor to have you. Thank you for staying with us, please travel safely, and we hope you will return soon.Most Sincerely,Park Vista Team

2 out of 5
The Mountain View was spectacular. That’s about it. For this to be a division of Hilton, we were very disappointed that there was not daily towel exchange and trash pick up. We had to go to the desk everyday to get clean towels/washcloths as well as coffee. On the website it was advertised as coming with continental breakfast. Upon check in we were told they no longer have that, which was specifically one criteria we were looking for and why we booked with them. Beautiful view but too many other choices to stay here again.

Posted by on Aug 28, 2022

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Comment from Hotel Management

Aug 28, 2022 by The Park Vista Team

Thanks for staying with us! We appreciate your honest feedback! We're sorry the service you experienced did not meet the proper expectations. As a Hilton property, we strive to treat our guests with the best customer service. We do our upmost to make sure your experience is a wonderful one! In regards to daily service and towels, our housekeeping department is only doing stayover service upon request. Otherwise, we would be more than happy to bring you whatever you may need, up to your room at anytime during your stay! You just let us know at the front desk! We're sorry to hear this trip did not go as planned, but we hope you will visit us again in the near future so you can let us know how we are doing! Take care!

5 out of 5
The front desk staff was top knotch. Knowledgeable and friendly. We joined Hilton rewards and loved the views. Would stay here again!

Posted by , from LAGRANGEVILLE on Aug 18, 2022

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Comment from Hotel Management

Aug 19, 2022 by Jason

Thank you for choosing our hotel, and for taking the time to leave positive feedback. We are glad you enjoyed the views and our staff. We look forward to welcoming you back in the future.

3 out of 5
Someone had a dog in the next room that was basically howling all morning. So,we were up earlier then we wanted to be .There was no parking at night so we literally had to make a parking space. The best thing about the room was the view

Posted by on Apr 17, 2022

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Comment from Hotel Management

Apr 18, 2022 by The Park Vista Team

Thank you for taking the time to send us a review. We’re very sorry your experience at our property wasn’t up to our usual high standards. If you ever experience a noise or disturbance, please let us know at the front desk and we will do our very best to remedy the situation. We look forward to your next stay in the Smokies!

4 out of 5
Liked staff and pool area. Was clean. Location was ok. Tough walk up hill if wanting to leave car and walk to downtown. Shower was cold first 3 days. Was fixed for last 2 days after staff gave us run around. Bar area was nice. Ample parking. Dogs allowed and were not an issue. Bed was very comfortable. Price reasonable.

Posted by , from MENOMONEE FALLS on Mar 5, 2022

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Comment from Hotel Management

Mar 5, 2022 by The Park Vista Team

Thank you for staying with us and sharing feedback on the comfort and appointment of your visit. We are so sorry we encountered an issue with our water heaters and assure you it was quickly addressed, but we’re sorry that it wasn't resolved sooner. We’re currently replacing our old unit at our hotel, which we believe will solve the problem. We are glad to hear that our team was able to rectify the situation and we hope you’ll give us another chance to demonstrate our commitment to your satisfaction the next time you return to the area.

4 out of 5
Really enjoyed our stay, I give it a 4.5 and would definitely stay there again. Only thing that needs to be changed is on there website, it says a10 min walk to Gatlinburg, more like 20. But other than that great place to stay

Posted by on Sep 11, 2021

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Comment from Hotel Management

Sep 13, 2021 by General Manager

Dear Kenneth, We love to see that you had a wonderful stay at Park Vista DoubleTree Gatlinburg and we appreciate your suggestion. Thank you for staying with us, please travel safely, and we hope you will return soon. Most Sincerely, Park Vista Team

1 out of 5

Posted by on Jul 7, 2021

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3 out of 5
Parents allowed their kids to run wild through out the hotel and in the pool area… kids are playing with the elevator which at the time only a few were working

Posted by on Jun 28, 2021

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Comment from Hotel Management

Jun 30, 2021 by General Manager

Dear Guest, We appreciate you taking the time to share your feedback. It's unfortunate to read that you encountered some disturbances with our other guests, and we apologize for any inconvenience this may have caused you. Please know that our front desk is always available to help with any issues that should arise. Thank you for staying with us, please travel safely, and we hope you will return soon. Most Sincerely, Park Vista Team

5 out of 5

Posted by on Mar 31, 2021

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Comment from Hotel Management

May 19, 2021 by John-FOM

Thank you for taking a moment to share your experience. I am happy to hear you found the Park Vista to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

About the The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg

Location 705 Cherokee Orchard Road, Gatlinburg, TN 37738

Property Features

The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg offers its guests a children's pool, an indoor pool, a waterslide, and a spa tub. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 25000 square feet (2323 square meters) and includes conference space. A fitness center, a terrace, and tour/ticket assistance are also featured at the family-friendly The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg. Parking is available for a fee. This 4-star Gatlinburg hotel is smoke free.

  • 300 guestrooms or units
  • 15 levels
  • 2 dining venues
  • 25000 sq ft of conference space
  • 2323 sq m of conference space
  • Built in 1976
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Children's pool
  • Waterslide
  • Free WiFi
  • Laundry facilities
  • Playground on site
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - surcharge

Parking

Free self parking

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg offers 300 accommodations with MP3 docking stations and laptop-compatible safes. Rooms open to balconies. 42-inch LCD televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers. Housekeeping is provided daily.

  • Private balcony
  • MP3 dock
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.

The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg has 2 restaurants serving breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Snowboarding nearby
  • Rafting nearby
  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Downhill skiing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 40 per pet, per day
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 75 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment will be available to guests. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Protective clothing is available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Number of children who can stay free - 4
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 16.95 for adults and USD 6.95 for children (approximately)
  • Fee for in-room wireless Internet: USD 9.95 (rates may vary)
  • Uncovered self parking fee: USD 8.00 per day (in/out privileges)
  • Pet fee: USD 40 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gatlinburg Park Vista
  • Gatlinburg Park Vista DoubleTree
  • Hilton Gatlinburg Park Vista
  • Park Vista DoubleTree Hilton
  • Park Vista DoubleTree Hilton Gatlinburg Hotel
  • Vista DoubleTree Hilton
  • Vista DoubleTree Hilton Hotel
  • Park Vista DoubleTree Hilton Hotel Gatlinburg
  • Park Vista DoubleTree Hilton Gatlinburg
  • The Park Vista a DoubleTree by Hilton Gatlinburg
  • The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg Hotel

You should know

  • Up to 4 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.