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"Room was clean but walls in need of repair. Condensatio n around window caused floor to be wet with large puddles. Bathroom door had strip of wood mu ... " More

By a verified traveler on Sun 01 Jan 2023

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Hotel Description

Hotel near Island at Pigeon Forge in Pigeon Forge

In Pigeon Forge

You'll be within 3 miles (5 km) of Island at Pigeon Forge and 6 miles (10 km) of Titanic Museum with a stay here. WonderWorks and Dollywood are also within 6 miles (10 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free continental breakfast, free WiFi, and free self parking. Traveling for business? Take advantage of the business center, express check-in, and conference space. There's a seasonal outdoor pool on site, and a terrace and a snack bar/deli are also provided.

Standard Room, 2 Double Beds, Kitchenette

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Suite, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Suite, Jetted Tub

Bed Count room.options.bedSize. Maximum Occupancy 6 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Suite

Bed Count room.options.bedSize. Maximum Occupancy 6 Max

Superior Suite, Multiple Beds, Jetted Tub, City View

Bed Count 1 King Bed Maximum Occupancy 8 Max

Bear Mount Inn & Suites ratings based on 7 Verified Reviews

Review Summary
1.7 out of 5 1.5 out of 5.0
Room cleanliness 1.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 1.5 out of 5.0

Guest reviews for Bear Mount Inn & Suites

Couples (3) Family (2)
1 out of 5
Dirty. Just just dirty. There was hair all over the bed shower and floor. The floor was so dirty the little white rug turned yellow when I laid led it down to get out of the shower. If there had been any other hotels with vacancies I would have just left and lost my money. The curtains where full of holes and broken so the wouldn’t close It was loud in the parking lots. Worst place I have ever stayed. I don’t mind old but the lack of cleaning and maintenance was terrible

Posted by on Jan 3, 2023

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Comment from Hotel Management

Jan 5, 2023 by Hotel Manager

Dear Kimberly,Thank you so much for taking the time to give us your candid feedback on our property. We are extremely sorry for the negative experience you had at this hotel. Your feedback is the best way for us to know that action needs to be taken to improve our process at this property. Please accept our sincere apology for the issues you encountered during your stay as this is certainly not the kind of guest experience we want you to have. Your concerns will be shared with hotel management to ensure proper steps are taken to resolve all of the issues. We hope that you will visit us again the next time you are in the area.Sincerely,Hotel Manager

3 out of 5
Room was clean but walls in need of repair. Condensatio n around window caused floor to be wet with large puddles. Bathroom door had strip of wood mussing. Mildings in bad shape.

Posted by on Jan 1, 2023

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Comment from Hotel Management

Jan 5, 2023 by Hotel Manager

Dear CathyThank you for your review. We apologize that your stay was not up to our usual standards. We will be sure to inspect the walls, windows, and moldings, and make any necessary repairs. We will also make sure that your future visits are more pleasant and comfortable.SincerelyHotel Manager

1 out of 5
This place is a trash hole .. rooms are filthy, no room service, our towels were dirty, sheets looked like they were not washed, tub and toilet were HORRIFIC. And that was the second room they showed us, the first room was even worse. Air conditioner is out of reach, microwave had no outlet and yet somehow was dirty. I will NEVER go back to this place. We had to scrub everything ourselves, buy sheets and towels because it was a holiday weekend. DO NOT STAY HERE

Posted by on Jun 13, 2022

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Comment from Hotel Management

Jun 14, 2022 by Hotel Manager

Dear Guest, Thank you so much for taking the time to give us your candid feedback on our property. We are extremely sorry for the negative experience you had at this hotel. Your feedback is the best way for us to know that action needs to be taken to improve our process at this property. Please accept our sincere apology for the issues you encountered during your stay as this is certainly not the kind of guest experience we want you to have. Your concerns will be shared with hotel management to ensure proper steps are taken to resolve all of the issues. We hope that you will visit us again the next time you are in the area. Sincerely, Hotel Manager

3 out of 5
The staff was very nice and the room was clean. The room was very dated and needed to be worked on. The mirror over the dresser was crooked and could not be straightened. The linoleum in the hall closet was coming up all around the edges and looked dirty. The room smelled like it had been shut up for too long so kind of stale smelling. To change the temperature in the room my husband had to pull a chair over to the sink area and stand in it to reach it. My husband told me he was not getting ice from the machine. When he needed to go to Walmart to pick up a few things I didn’t want to stay there by myself. If we had not already paid for the room and it was non refundable we would not have stayed there.

Posted by on Apr 8, 2022

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Comment from Hotel Management

Apr 9, 2022 by Hotel Manager

Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. Your feedback is very important to us. I was concerned to see that you were not impressed with our property. We have noted all your concerns and share with the respective department action. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager

2 out of 5
This hotel was absolutely disgusting. The whole room smelled of pee, the sheets had holes and stains, and there weren’t even blankets. We even bought our own cleaning supplies, and we could not get the smell out of the room. There was so much space around the ac window unit that I could see outside. The website said there would be a $10 per night per pet fee and it ended up being $20 per night per pet. I’ve stayed in 2 star places before and they were not this terrible. I will not be using Travelocity again.

Posted by on Jan 1, 2022

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Comment from Hotel Management

Jan 5, 2022 by Hotel Manager

Dear Guest, Thanks for your comments. I’m terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before. Sincerely, Hotel Manager

1 out of 5
Horribly dirty, no hot water or pressure, no stopper for a bath, INCREDIBLE smell of cigarette smoke even though suppose to be a smoke free room. Changed rooms only to have it in the same condition. No one in the office at 10 to return key…even though they were suppose to be open at 9 for a free breakfast. Pool Was half filled with dirt and the other half was empty and disgustingly dirty. There was large amounts of debris and junk all around the staircase to go to the second and third floor. I would not recommend this to anyone. They should’ve charged $20 a night rather than 70

Posted by on Jun 9, 2021

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1 out of 5
No hot water to shower.room wasn’t clean had roaches

Posted by on Mar 8, 2021

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About the Bear Mount Inn & Suites

Location 4112 Parkway, Pigeon Forge, TN 37863

Property Features

There's a snack bar/deli on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 0 square feet (0 square meters) and includes conference space. A seasonal outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly Bear Mount Inn & Suites. Self parking is free.

  • 60 guestrooms or units
  • 3 levels
  • 0 sq ft of conference space
  • 0 sq m of conference space
  • Continental breakfast (free)
  • Deli
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Tour and ticket information
  • Terrace
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Microwave in a common area
  • Refrigerator in a common area

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Bear Mount Inn & Suites offers 60 accommodations with coffee/tea makers and complimentary toiletries. Televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

  • In-room dining
  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily from 8:30 AM to 10:30 AM.

Room service is available.

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 21

Special check-in instructions:

The front desk is open daily from 8:30 AM - 11:30 PM. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:30 AM - 11:30 PM.
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 20.00 per pet, per day
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Front desk opens daily at 8:30 AM
  • Front desk closes daily at 11:30 PM
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mountain Comfort Lodge Pigeon Forge
  • Rodeway Inn Motel Pigeon Forge
  • Mountain Comfort Pigeon Forge
  • Rodeway Inn Pigeon Forge
  • Rodeway Inn Hotel Pigeon Forge
  • Rodeway Inn Parkway Hotel Pigeon Forge
  • Rodeway Inn Parkway Pigeon Forge
  • Rodeway Inn Parkway
  • Rodeway Parkway Pigeon Forge
  • Rodeway Parkway
  • Bear Mount Inn Pigeon Forge
  • Bear Mount Inn
  • Bear Mount Pigeon Forge

You should know

  • The seasonal pool will open in November and close in December.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.