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"Parking lot does fill up quickly. Room was clean. " More

By a verified traveler on Thu 17 Dec 2020

Hotel Description

Hotel near Ripley's Aquarium of the Smokies in Gatlinburg

In Gatlinburg

Within a 15-minute walk of the hotel, you'll find Ripley's Aquarium of the Smokies and Gatlinburg SkyLift Park. Gatlinburg Convention Center and Great Smoky Mountains National Park are also within 2 miles (3 km).

Business services

This hotel features a 24-hour fitness center and a seasonal outdoor pool. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. A terrace and express check-out are also provided.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 96 guestrooms also offer free WiFi and TVs with cable channels. Other amenities include free local calls, ironing boards, and desks. Housekeeping is available on request.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$100* Per night/room Jun 30 - Jul 1

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Clarion Pointe Downtown Gatlinburg ratings based on 6 Verified Reviews

Review Summary
1.8 out of 5 2.0 out of 5.0
Room cleanliness 1.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Clarion Pointe Downtown Gatlinburg

Everyone (3) Couples (1) Family (2)
1 out of 5
The name of the property was wrong on my reservation email which had us searching for the hotel. The room was run down. There were names carved on the bathroom door. The room smelled like smoke. Wouldn’t recommend

Posted by on Jun 24, 2021

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1 out of 5
The hotel is very old with a horrible remodel job. The room was extremely dirty, my daughter spilled some water on the floor and tried to clean it with the towel, the towel was so dirty afterwards, it looked like the floors haven't been mapped in years. Lots of dust everywhere, the tv had a bunch of finger marks. The bathtub had peeling paint, which is probably painted with lead based paint, didn't feel comfortable taking a shower. But my husband did and said there wasn't hot water. Very overpriced for such a dump. Would not recommend to anyone.

Posted by on Jun 7, 2021

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Comment from Hotel Management

Jun 8, 2021 by Manager

Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement. We hope to see you soon again and thank you for staying with us.

1 out of 5
Located in the middle of all of the attractions. Hotel check in was horrible. Rooms were dirty and smelled. Had no tissue or towels, tub stopped up and dirty and the door didn’t lock.

Posted by on May 31, 2021

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Comment from Hotel Management

Jun 2, 2021 by Manager

I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

4 out of 5
Parking lot does fill up quickly. Room was clean.

Posted by on Dec 17, 2020

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Comment from Hotel Management

Dec 17, 2020 by Manager

Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our parking and also our room. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

2 out of 5
I did t get a chance to take the trip due to covid 19

Posted by on Aug 17, 2020

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Comment from Hotel Management

Aug 19, 2020 by Manager

We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2 out of 5
The room itself was a good room. Check in was a nightmare !! Got to the room, sheets were filthy !! Two bath towels, 2 wash cloths, 1 hand towel , no cups for coffee and 1/2 roll of toilet tissue ! This was for 3 people for 3 nights!! The wifi never worked ! At least the lady at the front desk the second day was kind !! This was our second time and our last time at this hotel !!

Posted by , from Birmingham on Jun 24, 2020

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Comment from Hotel Management

Jun 27, 2020 by Manager

We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that your guest room wasn't properly prepared for your arrival. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

About the Clarion Pointe Downtown Gatlinburg

Location 200 East Parkway, Gatlinburg, TN 37738

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Clarion Pointe Downtown Gatlinburg offers its guests a seasonal outdoor pool, a 24-hour fitness center, and a children's pool. Public spaces have free WiFi. You'll find a 24-hour business center on site. The business-friendly Clarion Pointe Downtown Gatlinburg also features a terrace, express check-out, and pool umbrellas. Smoking is allowed in designated areas at this Gatlinburg hotel.

  • 96 guestrooms or units
  • 4 levels
  • 2 buildings
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Front desk (24 hours)
  • Express check-out
  • Terrace
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Children's pool
  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Parking (limited spaces)

Room Amenities

Clarion Pointe Downtown Gatlinburg offers 96 air-conditioned accommodations, which are accessible via exterior corridors and feature irons/ironing boards and blackout drapes/curtains. Cable television is provided. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered on request and hair dryers can be requested.

  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Shower and tub combination
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer available
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom

Nearby Activities

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Handrails in stairways
  • Wheelchair accessible parking
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 6:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • No gap period between guest stays

Hotel Names

  • Howard Johnson Gatlinburg Downtown
  • Howard Johnson Inn Gatlinburg Downtown
  • Howard Johnson Gatlinburg
  • Howard Johnson Hotel Gatlinburg
  • Park View Inn Gatlinburg
  • Park View Gatlinburg
  • Clarion Inn
  • Clarion Pointe Gatlinburg
  • Clarion Inn Downtown Gatlinburg
  • Clarion Pointe Downtown Gatlinburg Hotel
  • Clarion Pointe Downtown Gatlinburg Gatlinburg
  • Clarion Pointe Downtown Gatlinburg Hotel Gatlinburg

You should know

  • The seasonal pool will open in May and close in November.
  • Pool access available from 9:30 AM to 10:00 PM.
  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.