Within a 15-minute walk of the hotel, you'll find Ripley's Aquarium of the Smokies and Gatlinburg SkyLift Park. Gatlinburg Convention Center and Great Smoky Mountains National Park are also within 2 miles (3 km).
This hotel features a 24-hour fitness center and a seasonal outdoor pool. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. A terrace and express check-out are also provided.
Free WiFi, refrigerators
Featuring conveniences like refrigerators and microwaves, the 96 guestrooms also offer free WiFi and TVs with cable channels. Other amenities include free local calls, ironing boards, and desks. Housekeeping is available on request.
Jun 8, 2021 by Manager
Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement. We hope to see you soon again and thank you for staying with us.
Jun 2, 2021 by Manager
I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.
Dec 17, 2020 by Manager
Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our parking and also our room. Every guest experience is extremely important to us. We value your feedback and thank you for your business.
Aug 19, 2020 by Manager
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
Jun 27, 2020 by Manager
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that your guest room wasn't properly prepared for your arrival. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.
Due to COVID-19, this property’s food and beverage options may be limited.
Clarion Pointe Downtown Gatlinburg offers its guests a seasonal outdoor pool, a 24-hour fitness center, and a children's pool. Public spaces have free WiFi. You'll find a 24-hour business center on site. The business-friendly Clarion Pointe Downtown Gatlinburg also features a terrace, express check-out, and pool umbrellas. Smoking is allowed in designated areas at this Gatlinburg hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking (limited spaces)
Clarion Pointe Downtown Gatlinburg offers 96 air-conditioned accommodations, which are accessible via exterior corridors and feature irons/ironing boards and blackout drapes/curtains. Cable television is provided. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered on request and hair dryers can be requested.
A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a 24-hour fitness center.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).