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4.4 out of 5

"Absolutely loved this property and the amenities. Rooms were clean and beds were comfy. Barista was friendly and peppermint mochas were scrumptious. T ... " More

By a verified traveler on Mon 18 Dec 2023

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Hotel Description

Family-friendly stay near Titanic Museum

In Pigeon Forge

Your stay at this Pigeon Forge hotel places you within a 10-minute walk of The Comedy Barn Theater and Island at Pigeon Forge. LeConte Center at Pigeon Forge and Titanic Museum are also within 2 miles (3 km).

Renovated in 2023

Free water park access, 2 restaurants, and a gym are all featured at this traditional hotel. There's fun for all ages with a free kid's club and a bowling alley, and families will appreciate the onsite laundry facilities. Enjoy a meal in one of the 2 coffee shops/cafes and free perks like free self parking and WiFi in public areas.

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$79* Per night/room Apr 8 - Apr 9

Honeymoon Single Room, 1 King Bed (Celebration Suite)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room, Balcony, Mountain View

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Family Penthouse

Bed Count 2 King Beds Maximum Occupancy 6 Max

Family Studio Suite

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Family Room, Balcony, Poolside

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Country Cascades Waterpark Resort ratings based on 35 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Country Cascades Waterpark Resort

Everyone (13) Couples (3) Family (16)
5 out of 5
Very kid friendly!

Posted by on Feb 4, 2024

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Comment from Hotel Management

Feb 4, 2024 by Michelle

Thank you for sharing your positive experience with fellow travelers and us. We look forward to welcoming you back to our hotel in the future!

1 out of 5
Do not recommend staying here. We have had multiple issues with the staff and property. First issue ordered pizza delivery paid for the pizza after a long day of activities in the town. The front desk sent my pizza back to papa johns and claimed they have a policy saying they cannot deliver the pizza to my room. I had 3 starving kids so I had to leave my children while on vacation to go get them food. I asked the manager to provide me with the policy that says you cannot have food delivered to your room as I was unable to find any literature stating this on the website or anywhere at the building. He was also unable to provide me with any literature stating this and refused to make it right. Second issue around midnight we get a fire alarm the whole building evacuated down stairs. Fire department and police come and clear the building. We bring out 3 kids back to the room (they are terrified at this point ages 1, 4, and 10) finally get them back to sleep around 2:30 AM. 4:30ish comes back around and another fire alarm. The whole building evacuated again fire department and police department take forever to show up. There is no manager on the property and the front desk clerk was not helpful. Finally around 5:20 the fire department and police department clear the building to go back up. 100ish people in the lobby wanting answers to what is going on and no one can give them answers my self included. No one made it right and our family is restless while on vacation.

Posted by on Dec 29, 2023

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Comment from Hotel Management

Dec 29, 2023 by Jesse

We are sincerely sorry that you did not enjoy your recent visit. Please accept our apologies and know that we will use your feedback to help improve our service and facilities. Thank you so much for taking the time to share your comments.

5 out of 5
Absolutely loved this property and the amenities. Rooms were clean and beds were comfy. Barista was friendly and peppermint mochas were scrumptious. The festivities were entertaining and engaging for all ages. Would definitely stay here again!

Posted by on Dec 18, 2023

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Comment from Hotel Management

Dec 19, 2023 by Heather, Customer Service Agent

Thank you so much for sharing your wonderful experience at Country Cascades Waterpark Resort on Expedia! We're thrilled to hear that you absolutely loved your stay and took the time to leave such a positive review.It's fantastic to know that you found the rooms clean and the beds comfy. Providing a comfortable and clean environment is essential for us, and we're delighted that it contributed to a pleasant stay for you.We're glad to hear that our barista made your experience even more enjoyable with friendly service, and that you found the peppermint mochas scrumptious. It's the little touches that make a difference, and we're pleased that we could add some extra delight to your stay.The fact that you enjoyed the festivities and found them entertaining and engaging for all ages is fantastic feedback. We aim to create a lively and enjoyable atmosphere for our guests, and we're happy to see that it resonated with you.We're honored that you would choose to stay with us again, and we look forward to welcoming you back for another delightful experience. If there's anything specific you loved or any suggestions you may have, we'd love to hear them. Thank you again for choosing Country Cascades Waterpark Resort! Safe travels!

5 out of 5
View of mt

Posted by on Dec 3, 2023

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Comment from Hotel Management

Dec 5, 2023 by Heather, Customer Service Agent

Thank you so much for awarding Country Cascades Waterpark Resort a perfect 10 out of 10 stars! We are thrilled to learn that your experience with us exceeded your expectations.Our team takes great pride in providing exceptional service and creating a memorable stay for our guests. If there are specific aspects of your visit that you found particularly noteworthy or if there's anything you'd like to share about your stay, please feel free to let us know. Your feedback is valuable to us as we continually strive to provide the best possible experience for our guests.We're delighted to have had the opportunity to host you, and we hope to welcome you back to Country Cascades Waterpark Resort for another outstanding stay in the future. Thank you once again for your perfect rating and for choosing us as your preferred destination.

5 out of 5
Staff is very helpful and friendly. Resort is well maintained and has great amenities.

Posted by on Nov 19, 2023

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Comment from Hotel Management

Nov 19, 2023 by Jesse

Thank you for choosing to stay at Country Cascades Waterpark Resort. We appreciate you taking the time to share feedback regarding your experience. The team will be pleased to know that we exceeded your expectations. We look forward to seeing you in the future!

5 out of 5

Posted by on Oct 31, 2023

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Comment from Hotel Management

Nov 20, 2023 by Heather, Customer Service Agent

Thank you so much for taking the time to leave a glowing 5 out of 5 review for Country Cascades Waterpark Resort! We're absolutely thrilled to hear that your experience with us was nothing short of excellent.Our team works hard to ensure that our guests have a memorable and enjoyable stay, and it's incredibly rewarding to receive such positive feedback. We're delighted that you had a fantastic time at our resort.If there were specific highlights or aspects of your stay that you particularly enjoyed, we would love to hear more about them. Your insights are invaluable as we continue to strive for excellence in providing the best possible guest experience.Thank you again for choosing Country Cascades Waterpark Resort, and we can't wait to welcome you back for another exceptional stay in the future!

2 out of 5
I did not like; website had indoor pool and hottub listed no shelves or table to set my things on in the bathroom no bathmat in tub bunkbeds too small nothing for teenagers to do no comfortable sitting area in lobby check in girl was rude, she offered no info the extra blankets that i requested never came to my room

Posted by on Oct 5, 2023

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Comment from Hotel Management

Oct 6, 2023 by Jesse

We are sorry to hear that your stay was not to the high satisfaction we aim to achieve. I have passed on your comments to our management team for review and resolution moving forward. We hope that you will give us another opportunity and that we can welcome you back again soon!

4 out of 5

Posted by on Aug 31, 2023

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Comment from Hotel Management

Sep 1, 2023 by Jesse

It is great to see your review regarding your recent stay with us. Thank you so much for sharing your positive experience. We hope to see you again during your next visit to Pigeon Forge!

4 out of 5
could have use more food options instead one breakfast option, my grandsons loved it and I would defiantly go back one day

Posted by on Aug 22, 2023

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Comment from Hotel Management

Aug 23, 2023 by Jesse

Thank you so much for sharing your feedback! Your comments have been passed onto our leadership team for review moving forward. Aside from these items, we are happy to hear that you enjoyed your stay. We look forward to welcoming you and your family back sometime soon. Until then, we wish you good health and happiness!

4 out of 5

Posted by on May 14, 2023

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Comment from Hotel Management

Jun 4, 2023 by Blake

Ramona, It is great to read your review regarding your recent stay with us. Thank you so much for sharing your positive experience. We hope to see you again during your next visit to Pigeon Forge!

About the Country Cascades Waterpark Resort

Location 204 Sharon Dr, Pigeon Forge, TN 37863

Property Features

There are 2 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. Public spaces have free WiFi. Country Cascades Waterpark Resort offers its guests a complimentary water park, a waterslide, and a fitness center. A seasonal outdoor pool, a complimentary children's club, and a vending machine are also featured at the family-friendly Country Cascades Waterpark Resort. Limited free parking is available on a first-come, first-served basis. A complete renovation of Country Cascades Waterpark Resort was completed in January 2023. Smoking is allowed in designated areas at this Pigeon Forge hotel.

  • 314 guestrooms or units
  • 7 levels
  • 3 buildings
  • 2 dining venues
  • 2 coffee shops
  • Built in 1996
  • Deli
  • Kid's club (free)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Game room or arcade
  • Convenience store
  • Gift shop
  • Fireplace in lobby
  • Elevator
  • Smoking in designated areas
  • Microwave in a common area

Family Friendly Amenities

  • Free water park access
  • Waterslide
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Country Cascades Waterpark Resort offers 314 accommodations with safes and designer toiletries. Beds feature pillowtop mattresses. 43-inch flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Pigeon Forge hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

  • Separate bedroom
  • Pillowtop beds
  • Flat-screen television
  • Digital channels
  • Refrigerator
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet
  • Change of bedsheets (on request)
  • Desk chair

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 10:00 AM.

Nonnaroni's - Onsite restaurant.

ReFuel - Onsite coffee shop. Open daily.

Granny Clucket's Breakfat - Onsite family restaurant. Open daily.

Nearby Activities

Recreational amenities at the hotel include a complimentary water park, a fitness center, and a seasonal outdoor pool.

Children under 17 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Rock climbing on site
  • Bowling alley on site
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair accessible parking
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Restricted number of spaces per unit
  • Number of spaces per unit - 1
  • Car recommended
  • Guest accommodation is not sealed after cleaning
  • Comprehensive food waste policy
  • Electrostatic spray is not used for disinfection
  • Bed sheets and towels are washed at a temperature of at least 60Ā°C/140Ā°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property is not currently implementing any guest safety measures
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Staffed front desk
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 14.99 for adults and USD 9.99 for children
  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Country Cascades Waterpark Resort Pigeon Forge
  • Country Cascades Hotel
  • Country Cascades Hotel Pigeon Forge
  • Country Cascades Pigeon Forge
  • Country Inn Pigeon Forge
  • Pigeon Forge Country Inn
  • Country Cascades Waterpark Pigeon Forge
  • Country Cascades Waterpark
  • Country Inn Pigeon Forge
  • Pigeon Forge Country Inn
  • Country Cascades Hotel Pigeon Forge
  • Country Cascades Waterpark Resort Hotel
  • Country Cascades Waterpark Resort Pigeon Forge
  • Country Cascades Waterpark Resort Hotel Pigeon Forge

You should know

  • The seasonal pool will open March 11 and close October 27.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.