8/10 Good
Jessica
Traveled with family
Mar 12, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this property is very nice as it made it easy to get in and out of Gatlinburg and miss some of the traffic. We also ordered food and was able to just walk and grab it to bring back to the hotel. The lobby area with the beautiful double fireplace was a nice touch as well as the outside patio area. We didn't get to use it as it was raining this time. We tried to enjoy the hot tub, unsuccessfully. I think there needs to be an age limit. My daughter (age 15) and I were trying to relax after her soccer games, and there were multiple 4 yr olds cannon balling into the water and splashing everyone, WITH no parental supervision. The kids were also in the weight room in their wet clothes running on the tread mills etc. The room was quiet which was nice. Our room was pretty clean, there were a few drips of something on the wall to the left of the TV (probably coffee), and you could see the wood under the mattresses almost as if they were smaller than they should be. The bathroom needs to have a better fan as it didn't pull any of the humidity out of it and made it unbearable to get dressed IN the bathroom without letting it air out first. The room besides the one small area was clean. So a little MIXED review, but most of it was due to the parents not supervising their children.
Jessica
Stayed 2 nights in Mar 2024