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"Rooms were updated and clean. Breakfast was served efficiently. Staff very nice. " More

By a verified traveler on Mon 01 Mar 2021

Hotel Description

Hotel near Titanic Museum in Pigeon Forge

In Pigeon Forge

A stay at this hotel places you within half a mile (1 km) of Titanic Museum and 6 miles (10 km) of Island at Pigeon Forge. Dollywood is within 6 miles (10 km) and Ripley's Aquarium of the Smokies is within 12 miles (20 km).

Business services

This hotel features an indoor pool and a spa tub. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Free self parking, a terrace, and a lobby fireplace are also offered.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 105 guestrooms also offer free WiFi and TVs with cable channels. Other amenities include coffee/tea makers, free weekday newspapers, and free local calls.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$124* Per night/room Aug 15 - Aug 16

Suite, 1 King Bed (Addl Living Area)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom (1 King Bed)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible (Mobil Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn Express Pigeon Forge/Near Dollywood, an IHG Hotel ratings based on 31 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn Express Pigeon Forge/Near Dollywood, an IHG Hotel

Everyone (6) Couples (1) Family (4)
5 out of 5
Rooms were updated and clean. Breakfast was served efficiently. Staff very nice.

Posted by on Mar 1, 2021

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Comment from Hotel Management

Mar 1, 2021 by Jennifer A.G.M.

Thank you for your recent stay with us. We appreciate your feedback.

4 out of 5
Beds were not very comfortable Noisy late at night in hallway

Posted by , from Fayetteville, Tennessee on Sep 6, 2020

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Comment from Hotel Management

Sep 12, 2020 by Jennifer

First I would like to thank you for your stay with us. I'm sorry to hear that are beds weren't very comfortable and that are hallways were noisy in the late evenings. I will meet with our front desk and make sure we watch that a little closer. Again I am very sorry for the disturbance and the beds. I hope you can give us another chance in the future. Thank you for your stay and we appreciate your feedback.

5 out of 5
Because of Covid there was no room cleaning at all. Stayed 3 nights and had call desk for garbage and towel pick up outside our door. Also no regular breakfast as they usually have

Posted by , from Ky on Jun 28, 2020

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Comment from Hotel Management

Jun 28, 2020 by J WagnerJennifer

Thank you for your recent stay. We appreciate your feedback.

3 out of 5
Its just tight due to the population and area its in

Posted by on Feb 25, 2020

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Comment from Hotel Management

Mar 1, 2020 by Jennifer F.O.M.

Thank you for staying with us. We appreciate your feedback.

4 out of 5

Posted by on Dec 17, 2019

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Comment from Hotel Management

Jan 5, 2020 by Jennifer FOM

Thank you for your recent stay with us. We appreciate your feedback.

5 out of 5

Posted by on Dec 16, 2019

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Comment from Hotel Management

Jan 4, 2020 by Jennifer FOM

Thank you for your recent stay with us. We appreciate your feedback.

5 out of 5
It was very easy to get to.. and was in a covient location

Posted by on Dec 16, 2019

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Comment from Hotel Management

Dec 22, 2019 by Jennifer F.O.M.

Thank you for staying with us. We appreciate your feedback.

3 out of 5
While checking in there was only one clerk and she was on the phone and didn’t acknowledge us for the entire time we waited for her. We had a room with a faulty tv and air conditioner. My husband had an allergic reaction to our first room. We believe someone brought a pet in and we shouldn’t have been put in a room that had a pet. We were offered a $25 credit.

Posted by on Aug 12, 2019

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Comment from Hotel Management

Aug 20, 2019 by Carol Warford, DOS

Thank you for sharing your experience with us. We are never please to hear that a guest had a negative check-in experience or sleeping room experience. We sincerely apologize for fall short in these areas. We are not a pet friendly hotel but occasional we have service animals stay with us and sometimes guest will bring a pet in without us knowing it. I can definitely relate to allergies and happy to know the second room didn't cause the same reaction. Thank you again for sharing your review.

4 out of 5
Shower did not have a shelf or anything to place soap, shampoo, razor, etc. Property outside our window had a mess of boards, pipes, etc. Not a pleasant view. Older hotel but clean. Staff was nice and helpful giving info about area.

Posted by on Jul 11, 2019

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Comment from Hotel Management

Jul 16, 2019 by Carol Warford, DOS

Thank you for sharing feedback. We apologize for falling short on shower amenity holder and the view. We are working on finishing the additions of our outdoor pool and once completed the items listed will be removed along with the addition of landscaping. We are also updating to the new shower caddies and hope to have them installed in all rooms very soon. We are pleased to hear the staff was helpful in providing information. We hope you will consider staying with us again.

2 out of 5
Hotel is undergoing renovations. Jackhammers from 10-6. Nothing on the Travelocity site warns you. Mentioned this to the manager & she said “it’s on all the sites “. I’ve gone back & looked but still don’t find any mention. $210 was a little stiff for a room you couldn’t use before 6pm. Stay 10/11&10/12.

Posted by , from NC on Oct 14, 2018

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Comment from Hotel Management

Nov 19, 2018 by Jessica Green

Dear Glenn, I have looked into your reference of nothing being stated about our renovation on travelocity's website, but it is very clearly stated on the bottom of their page. Not in the best of places but it does have the information about our remodel. I hope that you will try us once the renovation has been completed. Please feel free to contact us with any thoughts or comments.

About the Holiday Inn Express Pigeon Forge/Near Dollywood, an IHG Hotel

Location 308 Henderson Chapel Rd, Pigeon Forge, TN 37863

Property Features

Holiday Inn Express Pigeon Forge/Near Dollywood, an IHG Hotel offers its guests an indoor pool and a spa tub. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. A terrace, tour/ticket assistance, and barbecue grills are also featured at the business-friendly Holiday Inn Express Pigeon Forge/Near Dollywood, an IHG Hotel. Self parking is free. This Pigeon Forge hotel is smoke free.

  • 105 guestrooms or units
  • 5 levels
  • 1140 sq ft of conference space
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Alcoa - Knoxville Airport (TYS) (56.1 km / 34.9 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Holiday Inn Express Pigeon Forge/Near Dollywood, an IHG Hotel offers 105 air-conditioned accommodations with safes and coffee/tea makers. Cable television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). A nightly turndown service is provided and housekeeping is offered daily.

  • Separate bedroom
  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

An indoor pool and a spa tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Golfing nearby
  • Downhill skiing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Dollywood
  • Holiday Inn Express Forge/Near Dollywood
  • Holiday Inn Express Forge/Near Dollywood Hotel
  • Holiday Inn Express Forge/Near Dollywood Hotel Pigeon
  • Holiday Inn Express Pigeon Forge/Near Dollywood
  • Holiday Inn Express Pigeon Forge/Near Dollywood Hotel
  • Holiday Inn Express Pigeon Forge/Near Dollywood

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.