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"It was a great place to stay at. " More

By a verified traveler on Sun 05 Dec 2021

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Hotel Description

Hotel near Dolly Parton's Stampede Dinner Attraction in Pigeon Forge

In Pigeon Forge

At this Pigeon Forge hotel, you'll be within half a mile (1 km) of Dolly Parton's Stampede Dinner Attraction and 3 miles (5 km) of Island at Pigeon Forge. Titanic Museum and Dollywood are also within 6 miles (10 km).

Property Amenities

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. You'll appreciate the area shuttle and lobby fireplace.

Deluxe Room, 2 Double Beds, Refrigerator & Microwave - Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Room, 1 King Bed, Jetted Tub, Refrigerator & Microwave - Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Signature Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Refrigerator & Microwave - Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Lodge at Mill Creek ratings based on 24 Verified Reviews

Review Summary
2.4 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Lodge at Mill Creek

Everyone (16) Couples (5) Family (4)
4 out of 5
It was a great place to stay at.

Posted by on Dec 5, 2021

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Comment from Hotel Management

Dec 6, 2021 by Manager

We appreciate that you've taken the time to share with us regarding our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

2 out of 5
dark water spots on ceiling, refg froze everything in it. Hair dryer did not work. chain lock on door was broken. Took forever to get checked in. stains on carpet. no chairs in room. Room was clean, just not what I had expected from the pictures in the advertisment. Will not stay there again.

Posted by on Jul 17, 2021

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Comment from Hotel Management

Jul 18, 2021 by Manager

Thank you for sharing your experience, and I'm sorry to learn that you did not fully enjoy the service, accommodations and hospitality that we hold to such a high degree of importance in our hotel. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.

5 out of 5

Posted by on Apr 10, 2021

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Comment from Hotel Management

Jun 23, 2021 by Manager

From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

1 out of 5
I felt the room was in disrepair. The ceiling and walls were cracked with water stains. Everything needed updating. The chain locks on doors didn’t work. There wasn’t any hot water for shower. Tv and internet was very poor.

Posted by , from Myrtle beach on Jan 20, 2021

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Comment from Hotel Management

Jun 24, 2021 by Manager

Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement. We hope to see you soon again and thank you for staying with us.

2 out of 5

Posted by on Dec 30, 2019

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Comment from Hotel Management

Dec 31, 2019 by Front Desk

We apologize that your stay was less than satisfactory. We will share your review with staff and management to avoid these issues arising again. We hope that you will allow us another chance in the future to show you the changes we are making.

5 out of 5

Posted by on Nov 24, 2019

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Comment from Hotel Management

Nov 25, 2019 by Front Desk

Thank you for taking the time to leave us your feedback. We greatly appreciate hearing from our guests so we know what changes can be made. We value the opinions of our guests. We look forward to seeing you again in the future when you visit the Great Smoky Mountains.

2 out of 5
The sign lights were not working so it was difficult to find. The pictures do not match the actual rooms. Was clean but needed updates.

Posted by on Nov 2, 2019

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Comment from Hotel Management

Nov 14, 2019 by Front desk

Thank you for taking the time to leave us your feedback. We apologize that your stay was less than you expected and we will be addressing your concerns with our staff directly. Please allow us another chance in the future as your vacation stay and to gain your trust as a valued guest and to show you the upgrades and changes that are being made.

2 out of 5

Posted by on Oct 30, 2019

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Comment from Hotel Management

Nov 14, 2019 by Front desk

Thank you for taking the time to leave us your feedback. We apologize that your stay was less than you expected and we will be addressing your concerns with our staff directly. Please allow us another chance in the future as your vacation stay and to gain your trust as a valued guest.

1 out of 5

Posted by on Oct 27, 2019

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Comment from Hotel Management

Nov 14, 2019 by Front desk

We apologize that your stay was less than satisfactory. Please allow us another chance to gain your business and show you the upgrades and changes we will be making. Your concerns and comments will be shared with our staff to better the stay of our guests.

4 out of 5

Posted by on Sep 24, 2019

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Comment from Hotel Management

Nov 14, 2019 by Front desk

Thank you for taking the time to leave us your feedback. We greatly appreciate it. We apologize on behalf of our staff that some things were unpleasant. We will be addressing your concerns with our staff directly. Please allow us another chance in the future to serve as your vacation stay location.

Property Features

Lodge at Mill Creek offers its guests tour/ticket assistance and a fireplace in the lobby. Public spaces have free WiFi. Free self parking is available. This Pigeon Forge hotel is smoke free.

  • 54 guestrooms or units
  • 2 buildings
  • Front desk (limited hours)
  • Tour and ticket information
  • Fireplace in lobby
  • Television in lobby
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Area shuttle
  • Parking: Free self parking

Room Amenities

Lodge at Mill Creek offers 54 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations. This Pigeon Forge hotel provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

The front desk is open daily from 7:00 AM - midnight. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - midnight.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Front desk opens daily at 7:00 AM
  • Front desk closes daily at midnight
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Children stay free - maximum age 12
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Carbon monoxide detector
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 75 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Lodge Mill Creek Pigeon Forge
  • Lodge Mill Creek
  • Mill Creek Pigeon Forge
  • Family Inns Of America - East Hotel Pigeon Forge
  • Lodge at Mill Creek Hotel
  • Lodge at Mill Creek Pigeon Forge
  • Lodge at Mill Creek Hotel Pigeon Forge

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.