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"Dog area needed mowing. Dog poop bags were empty, dope poop waste can was full for over two days while we were there. " More

By a verified traveler on Thu 03 Jun 2021

Hotel Description

Motel near Great Smoky Mountains National Park in Gatlinburg

In Gatlinburg

You'll find Great Smoky Mountains National Park and Gatlinburg SkyLift Park within a 15-minute walk of this Gatlinburg motel. Ole Smoky Moonshine Distillery and Gatlinburg Space Needle are also within half a mile (1 km).

Renovated in 2018

Free self parking is available and the motel's front desk is staffed around-the-clock. WiFi in public areas is free. A snack bar/deli is also provided.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 54 guestrooms also offer free WiFi and TVs with cable channels. Free local calls and showers are also available.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$70* Per night/room Jun 27 - Jun 28

Standard Room, 2 Queen Beds, Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Non Smoking, Hot Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Motel 6 Gatlinburg, TN - Smoky Mountains ratings based on 30 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Motel 6 Gatlinburg, TN - Smoky Mountains

Everyone (15) Couples (5) Family (9) Other (1)
5 out of 5

Posted by on Jun 7, 2021

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Comment from Hotel Management

Jun 17, 2021 by Manager

Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

1 out of 5
I will not stay there again

Posted by on Jun 6, 2021

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Comment from Hotel Management

Jun 8, 2021 by Manager

We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

3 out of 5
Dog area needed mowing. Dog poop bags were empty, dope poop waste can was full for over two days while we were there.

Posted by on Jun 3, 2021

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Comment from Hotel Management

Jun 5, 2021 by Manager

I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

5 out of 5
Location

Posted by on Jun 1, 2021

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Comment from Hotel Management

Jun 1, 2021 by Mike

thank you for your review and come visit with us in the furure

5 out of 5
Nic place clean good staff ac not working other than thst i would stay again

Posted by on May 2, 2021

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Comment from Hotel Management

May 3, 2021 by Manager

We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!

5 out of 5

Posted by on Apr 22, 2021

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Comment from Hotel Management

May 3, 2021 by Manager

On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!

1 out of 5
Property is run down, not in a great part of town. Feel dirty just walking around. Parking is awful, gentleman running the desk sat on his cell phone and doesn’t seem to know his job well. Will never stay here again and don’t recommend, please spend a little extra money for a better hotel!

Posted by on May 25, 2020

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Comment from Hotel Management

May 29, 2020 by Manager

Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. I hope you will find your expectations to be far surpassed if you ever return to the area, we would like to invite you back for another stay.

2 out of 5
First room shower broke, second room microwave didn’t work correctly. Shower is awful, parking is awful. Out of the five days we had our room half cleaned once. Dog area was awful, broken glass, not maintained. Walk always not cleaned, covered in pee. Ice machine broke, creek side view haha u could hear the creek. No chairs to sit on balcony. Hands down one of the worst places we have ever stayed!!!

Posted by , from fairfield, oh on May 25, 2020

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Comment from Hotel Management

May 29, 2020 by Manager

We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to our hotel. Your voice is very valuable to us and we hope you will return to experience the improvements that we are continuously making.

3 out of 5
Really just needed a place to stay for the night, wasn’t looking for anything else. Price was great but the quality of cleanliness was severely lacking.

Posted by on Mar 8, 2020

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Comment from Hotel Management

Mar 9, 2020 by Manager

Thank you for your honest review. We appreciate your comment for it caught our attention on where we need to improve to make sure that our customer have a great time during their stay. We apologize for the unfortunate events that you faced during your stay with us. We will continue to improve our services for us to serve our customers better and make sure that they have a comfortable stay. Hope that you'll consider staying again with us

3 out of 5
Property was outdated. Bed was hard as rock. No breakfast only coffee in the lobby.

Posted by on Feb 8, 2020

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Comment from Hotel Management

Feb 9, 2020 by Manager

We appreciate that you have taken the time to let us know how you perceived our accommodations. It is disheartening to know that we were not able to impress you with our guest rooms and that you found our bed to be uncomfortable to sleep in. I am sorry to hear that you did not thoroughly enjoy the breakfast options, and I want to let you know that we take your suggestions to heart and are reconsidering the available choices. We hope to see you again someday and to transform your opinion of our hotel and service.

About the Motel 6 Gatlinburg, TN - Smoky Mountains

Location 309 Ownby Street, Gatlinburg, TN 37738

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a snack bar/deli on site. WiFi is free in public spaces. Motel 6 Gatlinburg, TN - Smoky Mountains also features tour/ticket assistance and RV/bus/truck parking. Self parking is free. A complete renovation of Motel 6 Gatlinburg, TN - Smoky Mountains was completed in September 2018. Smoking is allowed in designated areas at this Gatlinburg motel.

  • 54 guestrooms or units
  • 2 levels
  • 2 buildings
  • Deli
  • Front desk (24 hours)
  • Tour and ticket information
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Alcoa - Knoxville Airport (TYS) (72.4 km / 45 mi)
  • Parking: Free self parking

Room Amenities

Motel 6 Gatlinburg, TN - Smoky Mountains offers 54 accommodations, which are accessible via exterior corridors. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply).

  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Shower
  • Local calls (free)
  • Telephone
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 6 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets are welcome and stay free
  • Maximum 2 per room

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Only bookings from non-local guests are accepted; guests whose residence is within the same county as the property will not be allowed to check in

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash. Only bookings from non-local guests are accepted. Guests whose residence is within the same county as the property will not be allowed to check in. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Staff temperature checks are conducted regularly
  • Pets allowed (no fees)
  • Temperature checks are available to guests
  • Cash or credit card deposit required
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property does not follow regional sanitization guidelines
  • Property follows a brand or regulatory agency's sanitization guidelines Clean@6 (Motel 6)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • 6 Gatlinburg Smoky Mountains
  • 6 Smoky Mountains
  • Gatlinburg Motel 6
  • Motel 6 Gatlinburg
  • Motel 6 Gatlinburg Smoky Mountains
  • Motel 6 Smoky Mountains
  • Motel 6 Gatlinburg Smoky Mountains
  • Motel 6 Gatlinburg, TN - Smoky Mountains Motel
  • Motel 6 Gatlinburg, TN - Smoky Mountains Gatlinburg
  • Motel 6 Gatlinburg, TN - Smoky Mountains Motel Gatlinburg
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.