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Near the slopes
Within a 10-minute walk of this Gatlinburg resort, you'll find Ripley's Aquarium of the Smokies and Gatlinburg Sky Lift. Gatlinburg Space Needle and Ripley's Believe It Or Not Museum are also within half a mile (1 km).
Dining, outdoor pool
This resort features a restaurant, an outdoor pool, and a bar/lounge. WiFi in public areas is free. A business center, express check-out, and laundry facilities are also on offer.
Free WiFi, flat-screen TVs
The 205 guestrooms offer flat-screen TVs with cable channels, along with free WiFi and phones.
River Terrace Resort & Convention Center ratings based on 85 Verified Reviews
Guest reviews for River Terrace Resort & Convention Center
Aug 1, 2019 by Westgate Customer Care
Dear Guest, We are happy to see that you enjoyed our property and several of the activities we offer our guests! We love providing our guests a unique vacation experience and we are excited about how much more we can deliver! We are looking forward to your next visit! Regards, Kai
Apr 16, 2019 by Westgate Customer Care
We appreciate you taking the time to leave a rating! We hope we will have the opportunity of welcoming you back soon! Kind Regards, Britney
Oct 25, 2018 by Westgate Customer Care
We appreciate you bringing these issues to our attention and sincerely apologize for your negative experience and the poor quality room accommodations you were provided. Your comments show us that we are clearly under-performing on delivering the hospitality and service that we strive to bring our visitors and that major improvements are necessary. We certainly do not ever want any of our owners or guests to experience a situation like the one you described and your comments will be sent to our corporate management so that these issues can be immediately addressed. We understand that your stay was not ideal and falls well below what is standard for Westgate Resorts. We hope that you will provide us another opportunity to restore your confidence in our brand, and deliver the experience that you deserve. - Kai
Sep 12, 2018 by Westgate_CustomerCare
Thank you for your review of River Terrace Resort & Convention Center. We are happy to hear that you enjoyed so many aspects of your stay with us. We are honored to have had the chance to serve you and look forward to your future visits. Sam
Sep 2, 2018 by Westgate Customer Care
Thank you for taking the time to leave a review. We regret to learn that you had some concerns during your stay. We understand that your time is valuable, and we do apologize for any wait at check-in. There have been times where system issues hinder the check-in process. Our team is always doing everything in their power to ensure that the process moves along smoothly. We do offer several different accommodations at our resort, and we are always available to confirm a reservation before you arrive so you will be fully informed of what you booked. We do hope that any issues with your room accommodations and the noise level in the resort were brought to the attention of our staff so we could try to address this for you. By sharing your likes and dislikes we are able to know when and where improvements can and need to be made in order to provide the best vacation experience possible for our guests. We would love to welcome you back in the future to deliver you the exceptional vacation you deserve. Kylie
Nice, clean hotel in downtown Gatlinburg
Nov 3, 2017 by Westgate Resorts
Thank you for sharing your review with us. We are nestled here in the mountains yet only steps away from downtown. We are glad that you enjoyed your time with us; but, we do apologize for any lack in service at our onsite restaurant, Drafts Sports Bar and Grill. We will be certain to share your review with them. We thank you again for choosing the River Terrace Resort and Convention Center. We hope to have the pleasure again soon. Anja
Oct 16, 2017 by Westgate_CustomerCare
Amy, thank you for the great review. We are delighted to hear that you enjoyed our resort and your stay overall. We invite you back, and we hope to see you again very soon! Sam
Aug 24, 2017 by westgate customer care
Thank you for sharing your feedback. We are thrilled to know that you enjoyed a great visit to our resort. We hope to see you back again soon. Luna
Nice view and great staff,just needs to be updated
Aug 21, 2017 by Westgate Customer Care
Thank you for staying with us at the River Terrace Convention Center. We sincerely apologize for the challenges you experienced during your stay. Thank you for bringing these issues to our attention as it allows us the opportunity to improve. We are glad that you enjoyed your stay otherwise and hope that you will return in the future. Nicole
About the River Terrace Resort & Convention CenterLocation 240 River Road, Gatlinburg, TN 37738
There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site. WiFi is free in public spaces. An outdoor pool, tour/ticket assistance, and a vending machine are also featured at River Terrace Resort & Convention Center. This Gatlinburg resort is smoke free.
- 205 guestrooms or units
- 7 buildings
- Dining venue
- Bar or lounge
- Conference center
- Business facilities
- Self-service laundry
- Front desk (24 hours)
- Express check-out
- Tour and ticket information
- Gift shop
- No smoking on site
Family Friendly Amenities
- Outdoor pool
- Free WiFi
- Laundry facilities
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
- Airport: Knoxville, TN (TYS-McGhee Tyson) (71.1 km / 44.2 mi)
River Terrace Resort & Convention Center offers 205 accommodations with air conditioning. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers. This Gatlinburg resort provides complimentary wireless Internet access. Housekeeping is provided daily.
- Flat-screen television
- Cable channels
- Bathtub or shower
- Housekeeping (daily)
- Air conditioning
- Ensuite bathroom
Food & Drink
Drafts Sports Bar - This sports bar specializes in American cuisine and serves breakfast, lunch, and dinner.
Recreational amenities at the resort include an outdoor pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Snowboarding nearby
- Golfing nearby
- Mountain biking nearby
- Downhill skiing nearby
- Cross-country skiing nearby
- Minimum check-in age is 21
Special check-in instructions:
This property requires USD 50 credit card deposit or USD 200 cash deposit at check-in for incidentals. For more details, please contact the property using the information on the reservation confirmation received after booking.
- Check-out by 10:00 AM
Children and extra beds
- Children are welcome.
- Rollaway/extra beds are not available.
- Cribs (infant beds) are not available.
- Pets: USD 170.00 per accommodation, per stay, plus a deposit of USD 100.00 per stay
- Only dogs and cats are allowed
- Maximum 1 per room (weight limit: 40 lbs)
- Certain rooms only, restrictions apply
- You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Certain dog breed restrictions apply at this property. Guests with service animals should contact this property in advance. Please contact the property using the information on the reservation confirmation received after booking.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
- Service animals exempt from fees/restrictions
- Debit cards not accepted
- No rollaway/extra beds available
- No cribs (infant beds) available
- 24-hour check-in
Guests will be asked to pay the following charges at the property:
- Deposit: USD 50.00 per stay
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Pet deposit: USD 100.00 per stay
- Pet fee: USD 170.00 per accommodation, per stay
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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- River Terrace Resort Gatlinburg
- River Terrace Resort Hotel
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- River Terrace Resort & Convention Center Resort Gatlinburg
You should know
- Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.