"Asked for non-smoking but can smell cigarette smoke. Otherwise, it was ok. " More
In Sevierville
You'll find Wilderness at the Smokies and Soaky Mountain Waterpark within 2 miles (3 km) of this motel. Wild WaterDome and Sevierville Convention Center are also within 2 miles (3 km).
Free perks
A seasonal outdoor pool is featured at this motel, along with free self parking. Guests will appreciate free perks like on-the-go breakfast and WiFi in public areas. Multilingual staff at the 24-hour front desk can provide around-the-clock assistance.
Feb 26, 2024 by Hotel Manager
Dear CHARLES,We apologize for the inconvenience of smelling cigarette smoke in your non-smoking room. This is not the experience we want for our guests, and we take your feedback seriously. Our team will investigate and work to address the issue promptly. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager
Jul 19, 2023 by Hotel Manager
Dear Guest,We apologize for the inconvenience and issues you encountered during your stay. It's disheartening to hear that the tub in your room was dirty and that the room type you booked through Travelocity did not match what you received at the hotel.We understand how frustrating it can be when the booking process doesn't go as expected, and we apologize for any miscommunication between the booking platform and our hotel. As a guest, you should have received the room type you booked, and we regret that we were unable to accommodate your request for a different room due to the circumstances.Regarding the lack of extra blankets and pillows, we apologize for the oversight and any inconvenience caused. We will look into improving our inventory management to ensure that we have sufficient supplies available for all our guests.We appreciate your feedback and understand your frustration with the situation. We will review our processes to prevent similar issues from occurring in the future. Although the booking error was not entirely within our control, we apologize for any distress it may have caused during your stay.If there's anything else we can do to address your concerns or if you have any additional feedback, please don't hesitate to let us know. We value your input and hope to have the opportunity to provide you with a better experience should you choose to stay with us again in the future.Sincerely,Hotel Manager
Jul 11, 2023 by Hotel Manager
Dear Guest, Thank you for the 5-Star rating. We believe in providing a great combination of hospitality, comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you make being in this business a true pleasure. We look forward to serving you again.Sincerely, Hotel Manager
Jun 29, 2023 by Hotel Manager
Dear Guest,We are so sorry to hear about all the issues you experienced during your stay with us! Your comfort and satisfaction are our top priority and it does not sound like we provided you with the best experience. We strive for customer satisfaction and regret that you felt your stay was not satisfactory. We will be sure to look into the noise issue, comfort of pullout couches, cleanliness of jacuzzi tubs, and availability of breakfast. Thanks for bringing these topics to our attention- we will be sure to address them accordingly. Thank you for taking the time to send us your feedback. We hope you give us the opportunity to prove ourselves and provide you with a better experience in the future.Sincerely,Hotel Manager
Jun 26, 2023 by Hotel Manager
Dear Guest,Thank you for taking the time to review our property. We are glad our staff was courteous and the room was clean for you. We apologize for any inconvenience caused by the housekeeping staff entering your room when you were out. We would like to clarify that our continental breakfast is intended to be a grab and go option- we offer individual bags of muffins and pastries that you can take with you during your morning routine. If you ever need more clean towels or would like to discuss our services during your stay, don’t hesitate to speak with a member of our team. Thank you again for your feedback and we look forward to welcoming you again soon.Sincerely,Hotel Manager
Jun 20, 2023 by Hotel Manager
Dear Guest,I am sorry to hear about your experience and understand your concerns. We deeply value our customers and take any issue regarding cleanliness very seriously. We are diligently working to update our facility and assure that all our rooms are properly cleaned and in order. Your feedback is much appreciated, as it allows us to improve our services. Thank you for bringing this to our attention, and please feel free to reach out if you have any other issues or questions.Sincerely,Hotel Manager
Jun 1, 2023 by Hotel Manager
Dear Guest,Thank you so much for your kind words! We are so happy to hear that you keep returning to our hotel and enjoy the atmosphere. We look forward to welcoming you back to stay with us soon!Sincerely,Hotel Manager
May 31, 2023 by Hotel Manager.
Dear Karen,Thank you for your kind words and for being a loyal guest! We're thrilled to hear that you enjoy staying with us and appreciate our pet-friendly policy. Creating a welcoming environment for both guests and their furry companions is important to us. We're delighted that you've had positive experiences with our pet-friendly amenities and services during your stays. We look forward to welcoming you again soon.Sincerely,Hotel Manager.
May 31, 2023 by Hotel Manager.
Dear DAVID,Thanks for your choosing our hotel for your stay. We are so pleased that you found us a pleasant place to stay. We are glad for noting our convenient location. Hope you had a wonderful experience with us. Please visit us again.Sincerely, Hotel Manager
Apr 18, 2023 by Hotel Manager
Dear Guest,Thank you for taking the time to leave us a review. We are sorry to hear about the litter in the parking area and on the path around the first floor. We will take action to ensure that this area is kept clean. We apologize that there is no ice maker on the second floor. We are pleased that you enjoyed the view of the river from the balcony.Sincerely,Hotel Manager
Free breakfast is served daily. Public spaces have free WiFi. A seasonal outdoor pool, a vending machine, and multilingual staff are also featured at Super 8 by Wyndham Sevierville Riverside. Free self parking is available. This Sevierville motel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Super 8 by Wyndham Sevierville Riverside offers 60 air-conditioned accommodations with coffee/tea makers and hair dryers. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations. This Sevierville motel provides complimentary wireless Internet access. Cable television is provided. Housekeeping is provided daily.
Guests are served free on-the-go breakfast daily from 6:00 AM to 9:00 AM.
Recreational amenities at the motel include a seasonal outdoor pool.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests without COVID-19 vaccination
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions and masks are required in public areas for unvaccinated guests. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.