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4.1 out of 5

"Nice to have the condo features such as a kitchen, separate bedroom. Good location- easy access to Dollywood and all the other things you want to get ... " More

By a verified traveler on Mon 18 Nov 2019

Hotel Description

Family-friendly 3.5-star hotel near WonderWorks

In Sevierville

You'll find Tanger Outlets and WonderWorks within 2 miles (3 km) of this hotel. Titanic Museum and Island at Pigeon Forge are also within 3 miles (5 km).

Free water park, indoor pool

Free water park access and an indoor pool are featured at this smoke-free hotel. Bring the family and enjoy the lazy river, mini golf, and children's pool. Enjoy the fitness center and perks like free self parking and free WiFi.

Free WiFi, kitchens

The 233 guestrooms feature well-equipped kitchens with refrigerators, stovetops, microwaves, and dishwashers. Other amenities include free WiFi, DVD players, and flat-screen TVs with cable channels. Limited housekeeping is available.

Studio, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$70* Per night/room Feb 23 - Feb 24

Condo, 2 Bedrooms, Kitchen

Bed Count 2 Queen Beds Maximum Occupancy 10 Max

Condo, 1 Bedroom, Kitchen

Bed Count 1 King Bed Maximum Occupancy 6 Max

Suite, 3 Bedrooms

Bed Count 6 Queen Beds Maximum Occupancy 14 Max

Studio, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Condo, 3 Bedrooms, Kitchen

Bed Count 1 King Bed Maximum Occupancy 18 Max

The Resort at Governor's Crossing ratings based on 55 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Resort at Governor's Crossing

Everyone (11) Family (2)
4 out of 5
Nice to have the condo features such as a kitchen, separate bedroom. Good location- easy access to Dollywood and all the other things you want to get to in Pigeon Forge. The indoor pool was cold and my kids could hardly stand to swim in it. I understand the water slide pool could be hard to keep warm, but the sports pool and baby pool seem pretty basic to keep heated. Also, my son was super disappointed they took down the volleyball net. That was his favorite thing the last time we stayed- he stayed for hours playing pick up games with whoever was in the pool.

Posted by on Nov 18, 2019

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Comment from Hotel Management

Nov 18, 2019 by Heather, Customer Service Agent

Thank you for taking the time to leave a review. We are glad you enjoyed your time with us. We do keep the pool heated to 82 degrees year round. We look forward to seeing you again.

4 out of 5
My only complaint is it took TWO hours to get our room when check in was at 4pm. We arrived at 3:45 and were told the room wasn't ready yet and we would be called when it was. I asked for a timeframe for when it would be ready and was told they didn't have one. I checked in two times and was given excuses about the room being examined or still not ready. The front desk staff was very professional and seemed flustered trying to keep giving excuses; as we weren't the only family being delayed getting a room. I'm not sure what the issue was as no one would give me a reason but we finally got a room after a two hour wait and confronting the desk about dinnertime, kids getting tired, needing groceries AND if there would be compensation for such a late check in and no use of a room. I will say this...the resort is perfect for kids. The pool areas are awesome and very much geared to both adults and kids. My 11, 5 and 1 year old children had a blast at both the outdoor and indoor pools. They provided movie nights with lawn chairs, s'mores, and popcorn. If you want a place to stay with lots to do on site for kiddos, this is it.

Posted by on Jul 27, 2019

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Comment from Hotel Management

Jul 29, 2019 by Heather, Customer Service Agent

Thank you for taking the time to do a review. We apologize for the delay in check in. We are glad you enjoyed the pool and we hope to see you again soon.

5 out of 5

Posted by on Jun 17, 2019

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Comment from Hotel Management

Jun 18, 2019 by Heather, Customer Service Agent

Thank you for the 5 star review. We look forward to seeing you again soon.

5 out of 5
Very clean, staff were very attentive to requests. We stayed in the newest part of the property.

Posted by on May 21, 2019

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Comment from Hotel Management

May 22, 2019 by Heather, Custome Service Agent

Thank you for taking the time to leave a review. We are glad you enjoyed the new Phase 3 units. We look forward to having you stay with us again soon.

5 out of 5
One of the best motels i have ever been to.much better than wyndam that i stayed at.nicest staff kim

Posted by , from Sevierville tn stayed from reedy wv on Nov 6, 2018

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Comment from Hotel Management

Nov 6, 2018 by Heather, Customer Service Agent

Thank you for the 5 star review. We are glad you found us to be one of the best places you have stayed at. We look forward to seeing you again soon.

4 out of 5

changes

We have stayed at this hotel several times but noticed this time that people were coming in from the street to access the pool making it more crowded than it should have been. Also some of the dishes and pots in the room were not cleaned but put away as if they were We were just handed a room key at check in but not told which building our room was in or given a map so we had to figure it out on our own.

Posted by , from ohio on May 17, 2018

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Comment from Hotel Management

May 28, 2018 by Mike, General Manager

Hi Nicole! Thanks being our customer and for taking the time to post here...we appreciate you doing that. We do random pool checks to make sure only hotel guests are using the waterpark, so yours is a great observation! We like to think all people are honest :). I'm disappointed your dishes were not to standard and have shared your post with our Housekeeping team as well as our Inspectors. If you ever come across that again, please call me directly! Next time we want a 5 of 5 as that's our goal each and every time!

5 out of 5
We had the best stay here. Our kiddos loved the indoor water park and even played on the outside one even though it was chilly. The rooms were very spacious and clean.

Posted by on Mar 27, 2018

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Comment from Hotel Management

Apr 3, 2018 by Mike, General Manager

Thank you for posting!! :)

5 out of 5

Excellent

From the staff to the two bedroom we stayed in, was all excellent! I could not of asked for better, and the price was awesome! Thank you for a great stay! We will be back!!

Posted by on Nov 3, 2017

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Comment from Hotel Management

Nov 6, 2017 by Mike, General Manager

Hi Anon, Thanks for your review! We are grateful.

5 out of 5

GREAT place to stay

Very nice place to stay.. clean, and comfortable !

Posted by on Sep 22, 2017

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Comment from Hotel Management

Sep 24, 2017 by Heather, General Manager

Thank you glad you found The Resort at nice, clean and comfortable place to stay.

2 out of 5

Smelly room and the staff did not care.

The first two days were okay. Disappointed that it is billed as family place with men smoking and drinking in the pool. The guy that checked me in was very nice though. It got worse. There was a foul odor that smelled like rotten cantaloupe and the staff was irritated that I wanted them to do something about it. I had to call front desk three times before First Lady came with a spray. Four times for a manager to show and spray more. No move and no compensation offered. The towels were dirty. We spent more time away intentionally than we wanted too.

Posted by on Jul 5, 2017

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Comment from Hotel Management

Jul 8, 2017 by Heather, General Manager

We apologize your stay was anything less than perfect. The Resort at Governor's Crossing does pride itself in delivering top ranked customer service and clean rooms, sorry this was not the experience you had. Heather, General Manager

About the The Resort at Governor's Crossing

Location 225 Collier Drive, Sevierville, TN 37862

Property Features

The Resort at Governor's Crossing offers its guests a complimentary water park, a lazy river, and a waterslide. WiFi is free in public spaces. An indoor pool, a children's pool, and a seasonal outdoor pool are also featured at the family-friendly The Resort at Governor's Crossing. Self parking is free. This 3.5-star Sevierville hotel is smoke free.

  • 233 guestrooms or units
  • 5 levels
  • 3 buildings
  • Built in 2019
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Tour and ticket information
  • Game room or arcade
  • Pool or billiards table
  • BBQ grill(s)
  • Outdoor picnic space
  • Fireplace in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free water park access
  • Indoor pool
  • Children's pool
  • Lazy river
  • Waterslide
  • Free WiFi
  • Kitchen
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Knoxville, TN (TYS-McGhee Tyson) (53.4 km / 33.2 mi)
  • Parking: Free self parking

Room Amenities

The Resort at Governor's Crossing offers 233 air-conditioned accommodations with DVD players and coffee/tea makers. Flat-screen televisions come with cable channels. Accommodations at this 3.5-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and hair dryers. This Sevierville hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided on a limited basis.

  • In-room kitchen
  • Separate bedroom
  • Flat-screen television
  • Cable channels
  • DVD player
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (limited)
  • Local calls (free)
  • Hair dryer
  • Safe (surcharge)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom

Nearby Activities

An indoor pool, a children's pool, a seasonal outdoor pool, and a spa tub are on site. Other recreational amenities include a complimentary water park, a lazy river, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Miniature golf on site

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 5.0 per day.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Only service animals are allowed
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • An in-room safe is available for an additional fee
  • Crib (infant bed) fee: USD 5.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Governor's Crossing
  • Governor's Crossing Sevierville
  • Resort Governor's Crossing
  • Resort Governor's Crossing Sevierville
  • The At Governor's Crossing
  • The Resort at Governor's Crossing Hotel
  • The Resort at Governor's Crossing Sevierville
  • The Resort at Governor's Crossing Hotel Sevierville

You should know

  • The seasonal pool will open in March and close in November.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.