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4.8 out of 5

"We liked everything from check-in, very nice staff and very clean room! " More

By a verified traveler on Sat 01 May 2021

Hotel Description

Motel near Great Smoky Mountains National Park in Townsend

In suburbs

Your stay at this Townsend motel places you within a 10-minute walk of River Rage Go-Kart Track and Great Smoky Mountains Heritage Center. Great Smoky Mountains National Park and Townsend Visitor Center are also within 2 miles (3 km).

Business services

This motel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the business center. There's a seasonal outdoor pool on site, and a garden and a picnic area are also provided.

Free WiFi, refrigerators

Featuring conveniences like sitting areas and refrigerators, the 30 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Microwaves, premium bedding, and coffee/tea makers are also available.

Deluxe Single Room, 1 Queen Bed, Refrigerator & Microwave, Mountain View , Pet Friendly

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$104* Per night/room May 16 - May 17

Deluxe Single Room, 1 King Bed, Refrigerator & Microwave, Mountain View, No Pets

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View, No Pets

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Refrigerator & Microwave, Mountain View, No Pets

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Cottage, 1 Bedroom, Kitchenette, Mountain View, No Pets

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Single Room, 1 Queen Bed, Refrigerator & Microwave, Mountain View, No Pets

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Townsend Gateway Inn ratings based on 13 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Townsend Gateway Inn

Everyone (8) Couples (2) Family (4)
5 out of 5
We liked everything from check-in, very nice staff and very clean room!

Posted by on May 1, 2021

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Comment from Hotel Management

May 2, 2021 by Sally, Administration

Thank you for your nice review. So happy that you enjoyed your stay. We look forward to seeing you again at Townsend Gateway Inn

5 out of 5

Posted by on Sep 24, 2020

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Comment from Hotel Management

Sep 24, 2020 by Pete G., Proprietor

Thank you for your review. Hope you stay with us again.

5 out of 5
Personalized touches. Very, very clean. Attention to details.

Posted by on Jul 27, 2020

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Comment from Hotel Management

Jul 28, 2020 by Pete G., Proprietor

We are very happy you enjoyed your stay. Looking forward to your next visit

5 out of 5
I love the location and the cleanliness of the room. Great service and the snack basket is a little sweet treat.

Posted by , from Ramer, TN on Jun 17, 2020

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Comment from Hotel Management

Jun 17, 2020 by Pete G., Proprietor

Thank you for your review. Glad you enjoyed the goody basket. Hope you stay with us again.

4 out of 5

Posted by on Nov 11, 2019

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Comment from Hotel Management

Nov 13, 2019 by Pete

Thank you for your review. We look forward to seeing you again.

4 out of 5
We stayed in a cottage. If you’re looking for fancy, this place Is not it. But if you’re looking for clean, comfortable and small details, this place has it all. From the handwritten postcard personally welcoming us, to the complimentary basket of snacks, organic coffee and high end soaps and shampoos, I was impressed with the attention to the small details that make a stay special. Would recommend.

Posted by on Nov 10, 2019

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Comment from Hotel Management

Nov 10, 2019 by Pete

Thank you for your review and recommendation. We are happy to hear that we made your stay special.

5 out of 5
This is a great hotel. We really enjoyed our stay. Every day we had fresh towels along with a basket of muffins, pastries, nut and chips. The rooms are clean, roomy and have up to date furnishings. The bed slept fantastic. We will definately be returning.

Posted by on Oct 31, 2019

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Comment from Hotel Management

Nov 5, 2019 by Pete

Thank you for your review. Glad you enjoyed the goody basket. Hope you stay with us again.

5 out of 5
Lady at the front dest was amazing. Rooms were great.

Posted by on Dec 30, 2018

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Comment from Hotel Management

Feb 25, 2019 by Mary front office manager

Thank you so much for the great review, so glad you enjoyed your stay. Look forward to seeing again. Mary

5 out of 5
Great location and wonderful staff! We always stay here when we travel. Nice rooms and cabins. Love the snack basket they provide!

Posted by , from Auburn, AL on Oct 15, 2018

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5 out of 5
Mary the night manager was so nice and kind that she went out of her way to make sure that we had everything that was needed for the morning and that we had plenty of coffee for that early wake up. She was so friendly that we felt as if we were still at home. Mary did a great job of taking care of us like NO other hotel we've ever stayed in WE will be back

Posted by , from Michigan on Jun 8, 2018

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Property Features

Public spaces have free WiFi. Business amenities include a business center and a meeting room. A seasonal outdoor pool, tour/ticket assistance, and barbecue grills are also featured at the business-friendly Townsend Gateway Inn. Free self parking is available. This Townsend motel is smoke free.

  • 1 floor
  • 30 guestrooms or units
  • 5 buildings
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • 1 conference room
  • Front desk (limited hours)
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Alcoa - Knoxville Airport (TYS) (35.8 km / 22.2 mi)
  • Parking: Free self parking

Room Amenities

Townsend Gateway Inn offers 30 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature premium bedding. 32-inch flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

  • Sitting area
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Nearby Activities

Recreational amenities at the motel include a seasonal outdoor pool.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Horse riding nearby
  • Playground on site
  • Bicycle rentals nearby
  • Mountain biking nearby
  • Cave exploring/spelunking nearby
  • Hiking/biking trails nearby
  • Ziplining nearby
  • Water tubing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • No elevator (single level property)
  • Well-lit path to entrance

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

The front desk is open daily from 9 AM - 8:00 PM. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The front desk at this property is open daily from 9 AM - 8:00 PM.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 5.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 15 per pet, per night
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 45 lbs)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve rollaway/extra beds

This property accepts credit cards and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Onsite parties or group events are strictly prohibited

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This hotel will place an authorization for the total amount of the booking plus USD 20 for incidentals for any bookings where payment for the stay will be made on site instead of at the time of booking. It may take up to 14 days after check-out for this amount to be reimbursed by the bank.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve rollaway/extra beds. This property accepts credit cards and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Events/parties not allowed
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 5.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Townsend Gateway Inn
  • Townsend Gateway
  • Townsend Gateway Hotel Townsend
  • Townsend Gateway Inn Motel
  • Townsend Gateway Inn Townsend
  • Townsend Gateway Inn Motel Townsend

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.